Hi,

We just upgraded to SDP 8.0.4, and are having an issue with a custom field when a ticket is generated via e-mail.

 

When an e-mail ticket is received, our custom field "building" (which is a pick list) is set to "0," which is not one of the available selections. In previous versions (7.6 and older), it would simply remain unset since the e-mail did not contain this info. We have another custom field that's a single line, and this remains blank as expected.

 

The attached screenshot should help explain things. Thanks for your help in resolving this.

 

Thanks,

James