Newbie Question
Hi, I'd like to monitor my ASA 5505 from an ordinary XP machine. Is this possible? Are there ports I need to open up on the ASA so when I scan for the device by IP, it will find it? Currently I'm not able to find it. Thanks! Newbie Tim
How to set the number of hosts displayed and sorting type for "default view"?
I would like to have EventLog Analyzer open all the time on a large screen. I want to set the default view on the Home page to show 50 hosts, sorted by number of Errors in descending order. I also would like it to automatically refresh the screen every 10 minutes, and leave my session logged in. I can already do this in OpManager, but I don't see these options in Eventlog. Also, as a feature request, when I set it to show 50 hosts, it creates a frame that I have to scroll. I would like to be able
View Devices Attached to a Switch Port
I'm trying to decide between OpManager and AdRem's NetCrunch for a network management software, and the one feature I'm really sold on for NetCrunch is the ability to list the interfaces in a Cisco switch and then the corresponding MAC address, IP address, and hostname (if resolvable) that is visible from that switch (lists one if only one device is attached, lists multiple if another switch is beyond that port, etc.). If there is a way to do this with OpManager, I'd be very happy with it since
Can't find request
I can see Requests by Technician in my dashboard and I see there that's one of the Technician has one overdue request, but when I click on it, I can't see anything: How could I find that request?
Escalation suggestion(s)
In the build we are currently using (8020) only technicians and the ticket owner (presumably the requester) are listed as people to whom a ticket can be escalated. Since there might be occasions when one wants/needs to escalate tickets to (e.g.) managers who do not have technician access, I suggest that you modify the SLA section to allow: An option to allow selection of "Technicians" OR "Users" Selecting "Technicians" displays a list of the technicians registered in SDP Selecting "Users" displays
Getting agents to report to Servicedesk Plus
I followed the instructions to install the agent on my PC via GPO and am trying to get it to show up under Assets > Workstations > Agent Installed Workstations. I verified that the agent installed on my PC by looking under add/remove programs in control panel, and the Asset Explorer agent is listed there, but I don't see it in the web UI. I looked for some documentation on how to force it to run a scan and report to servicedesk but could not find anything. We presently have two PCs that the agents
Error While Starting ServiceDesk
Hi All I Install ServiceDesk On My System With This Info: OS=widows 7 DB=MSSQL 2008 in Process Time I Dont Get Any Error but When setup Finished Get This Error: Error While Starting ServiceDesk and When I Click On Icon On ManageEngine ServiceDesk Icon Get This Error: The Item 'SDPLaunch.exe' that this ShortCut refere to Has Been Changed Or Moved
Remote control in Service Desk 8 Plus will not install Active X
Using Windows 7 SP1 I am unable to get the Active X control to install on the client when using remote control in ServiceDesk Plus 8 build 8026.
Company Name Problem on Client Reports
My Company Name is cut off when I create a report for my clients. How can I adjust the margins. I looks like this on the right side of the report. Active Networkin It should be Active Networking, Inc. or Active Networking, Inc. Thanks Tom
Joint webinar from Cisco & ManageEngine on QoS
Enterprises as well as service providers typically use a single IP network to carry data, voice and video traffic, be it business critical or otherwise. When different applications, which include mission critical, bulk data, scavenger traffic and latency sensitive applications like voice and video, converge over the same link, application delivery takes a hit. Congestion, delay and packet loss seriously impacts the performance of your business applications and affects the quality of your voice and
Juniper SRX visualize Interface-Specific Firewall Filter Counters
can I visualize this count ?
How to track external request/resolution dates?
Hi all, Please consider the following specific scenario: * The requester sends a request in SDP. * 1st level support is provided by a group in SDP. * 2nd level support is provided by a group outside SDP. * 2nd level communicates the resolution to 1st level support. * 1st level support communicates the resolution to the requester. * The report needs to show all closed requests with an indication of: - The creation date of the request. - The date when the request was
Unable to allocate from the system nonpaged pool error
Good Evening, Ever since I installed the latest version of OpManager, I've had to reboot the server roughly twice a week due to the server crashing. These errors begin about the same time the server crashes: Error MessageError # The RPC server is unavailable. for the device *** Error MessageError # The RPC server is unavailable. for the device *** Error MessageError # Not enough storage is available to complete this operation. for the device *** Error MessageError # Not enough storage is
How to query support center plus for task report linked with request
i need all information about the task linked to request and task itself from a date to another date how i can get theses results please help me for example i need all these information for two months if i want to change the date in query then i can do that as well.
Change in ADSelfService Plus Technical Support direct phone number
Dear All, Thanks a lot for your long term attention and support. ADSelfService Plus Technical Support direct phone number has changed. However, the Toll free remains the same. Direct Number: +1 408 916 9890 Toll Free (USA): +1-888-720-9500 Toll Free (Australia): +1-800-631-268 Toll Free (India): 1-800-425-5558 Please do not hesitate to contact us for any technical assistance and also tell us about any new feature you would like to see in our product. Thanks again for your support.
Internet Explorer Script Error on GINA password reset
Greetings! When using the GINA module on ADSelfService Plus, I have it configured to "check" to make sure a password meets custom requirements. If the user types something that doesn't meet the requirements, an "Internet Explorer Script Error" pops up before the "Password Policy Failed" popup opens (I included a screenshot). I also get immediately redirected to a "Reset Password Failed" screen which makes me have to close and reopen the window in order to reset a password. If it helps, I have
First Time Install
I downloaded and installed the Professional Free version on XP and Vista and neither is working. I have tried both the SQL and MYSQL versions on the XP Machine. I have tried the MYSQL version on the Vista machine. Neither bring up servicedesk after install. The ISS is a fresh install on both machines. ISS home screen comes up when I type in localhost. Servicedesk in installed and configured to use localhost:8080, the web portal does not come up. Please advise. I have this installed on a personal
ADSelfService Plus 4.5 Build 4540 Released!
Hello Everybody! With great pleasure, we announce the business availability of ADSelfService Plus 4.5 Build 4540, an improvement upon all its previous versions. Features Instant DC Updater: Now any self-service action by a user (such as password reset or account unlock), can be instantly updated between sites and across all or specified domain controllers. Automatic Data Clean-Up: Using this feature, it is possible to Flush out stale records / Clean-Up erstwhile product related data that are no
Syslog messages are downshifted and displayed in all lower case
Hello, Why are log messages downshifted and displayed in all lower case? How about leaving them in the format they were received? ELA build 7020 . Trial version. just installed. TIA.
MPLS Tunnel Monitoring
How can i monitor the MPLS tunnel in OpManager plz help me out of this.. Thanks, Kamaraj K
OPManager 5.6 change timezone
hy everybody, i installed the OpManager in Germany. Problem is the timezone is default programmed for england. message there OpManager at moment generatet, the time is 2 hours back to. how can i change the timezone for germany. thanks for help chris
Email Sending Issues
Hi We have installed MSPCenterPlus as a trial to see if it will work for us. I am trying to setup the mail server settings. We use Google mail and I followed the instrcutions but I just receive an error when I sent a test email: javax.net.ssl.SSLException. We are using smtp.gmail.com with port 465 (tried 587 as well and 25) with secure mode ticked on and requires authentication on. I have double, triple etc checked username and password. I have tried all different settings but can't get past
restoring the database
Hello, there is a problem - after restoring the database from backup does not run the client, the log is attached.
Interface 'Intel(R) PRO/1000 MT Network Connection-Local Area Connection' is down.
Hi, I recently added 9 virtual terminal servers in OpManager to monitor services. Everything worked fine but suddenly our Terminal Server named TS3 started to give the error message: Interface 'Intel(R) PRO/1000 MT Network Connection-Local Area Connection' is down. The other devices are working perfectly. TS3 does have a Local area connection that is working. We used the Intel(R) PRO/1000 adapter but changed it to another adapter. I logged in into this server and went to Device Manager but
OpManager access
Hello, I've just completed the install of our OpManager server using Build 9101 on Windows 2008 R2. I am unable to access OpManager using http://<servername> or http://<server-ip-address>. Can some one tell me how to correct this please. Thanks.
Which Notification Template?
I'm having troubles figuring out which notification template is being used behind the Reply button shown in my picture below. The picture is a part of the Requester Conversation. hctestester1 is the Requester, Tammy is the Technician. hctester1 opens up her request to enter a reply. She picks and expands the last reply from Tammy the Technician, and clicks on the Reply button located within the conversation. Which template is that? I have numbered all of the subjects to all of the Request
Problems to import logs to EventLog Analyzer v7
I setup a trial version of ELA v7 in a W7 Pro x64, w/4GB RAM. Installation went well but when tried to import a few archived Security event logs 64MB or 100MB from a Windows 2003 server, the status always shows "In Progress" but, nothing being imported, even wait for a few hours. Tried to import from a local folder and also tried from a ftp site with same result. I have checked "C:\ManageEngine\EventLog\server\default\imported_files" and saw files are there, after using "Remote Host" with ftp info.
How do I use the filter?
I am new to trying to figure this whole thing out, but I am trying to inventory our School District's computers into the Manage Engine software. I want to try and do them one school at a time to get the hang of it, but when I go to the Assets > Workstations page, and click filter, I type in (like) VP* hoping to get results that only display computer names that start with "VP". When I hit enter, it just takes me back to the default workstations page. Is this correct? Or am I approaching this completely
'My Reports' - mine or everybody's ?
I assumed that this folder within the reports tab, would be a place where I could store my custom reports i.e. only visible to my user id. However I have noticed that users from other projects are using this folder. So is it really 'my folder' or is it available to everyone?
Run a batch file
How do run a simple batch file in Desktop Central?
Changing Exchange Server
How can I utilize DC to change workstations to point to a different Exchange server? All workstations currently use Outlook 2007 to access it. I am getting ready to replace my aging Exchange server. The new server will have a different name/IP. I believe that it can be accomplished with a registry change, but I don't know that for certain. Any guidance is greatly appreciated. jsbac
Anyway to change maximum attachment size?
10MB limit is becoming a problem, anyway to change this?
Reboot to Install patches at user logoff
Hello In PatchMgmt > Automate Patch Deployment > Download and Install Approved Non-Security Patches (Not Servers) > Reboot Policy, we have the option to force shutdown at user login, force reboot at user login, Allow user to skip, or don't reboot at all. I was wondering if it might be possible to implement a way of installing patches after a user has completed logoff. This way the patch install process doesn't interfere with the user experience in any way. This would manifest as a 6th option saying
Report on Report Module
Database : MYSQL and MSSQL Query SELECT customreport_details.REPORTID'Report ID' , customreport_details.REPORT_NAME'Report Title' , customreport_folder.FOLDER_NAME'Folder' , task_input.EXECUTION_START_TIME'Schedule Start Time' FROM customreport_details LEFT JOIN customreport_folder ON (customreport_details.FOLDER_ID = customreport_folder.FOLDER_ID) LEFT JOIN reportscheduletask ON (reportscheduletask.REPORTID = customreport_details.REPORTID) LEFT JOIN task_input
Failed upgrade from 6404 to 6500
I tried to upgrade my install from 6404 to 6500 (on the way to 6503), but it failed both times. Luckily, I had the backup folder to quickly regain my previous position. I ensured the PMP service was stopped, and that the MYSQL process had stopped before beginning the upgrade. The behaviour I saw was that the PMP service would restart post-upgrade, but I knew something was wrong when I tried to logon from the web. My smart card was rejected, and after guessing, I found the admin/admin default
Field Mapping for csv import
Howdy, I was wondering if there was an easy-to-follow list of field names to use in the csv file for importing multiple users. A suggestion I have to is have a pop-up on each field in the Modify User section, so when you hover the mouse over the field name, it gives you the heading to use in the csv file to import to that field. If this cannot be done, then can someone let me know what field headings are needed for the following fields to be imported: - First Name - Logon Name - Logon Name
Delete Bulk Users Via CSV
Hi, I'm trying a trial of AD Manager. I want to delete users from a csv file. What are the header attributes needed at the top of each row in order for AD Manager to read it? I'm currently getting this error: The following attribute(s) in the header is/are not authorized for this user.
Create Technician Question
I need to create 16 Technicians all with the same Role and assgned OUs. Is there a way to apply the settings to mutiple Techs?
Keeping all the information what access the users have
Hi, Is there any proper way to store all the above informations on SDP? At the moment we use Assets for people, but this is not the greatest idea. For instance if someone has 3 different domains, and some another accounts on different systems, we would like to attach all this information on the SDP so if you click on the person name it will show all the accounts associated to the user as well as all the assets such as mobile, workstation and etc. Regards Mario
Add Notify Users field to Problem Management
Add a field to the Problem Management ticket where users can be added and notified of the problem ticket.
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