new installation - time estimation?
Hi guys, I am looking for a good, but affordable solution for self service password resets, and the manageengine ADselfservice Plus software seems to be a good and affordable solution. At this moment I am making a cost estimate, and I would like to know how much time it takes to install, configure, test, roll-out, ... this. We already have a SMS gateway, and I would like to use this for the SMS functionality. Is this possible? I am talking about: phase 1) the 30 day trial for testing perpusos phase
Licensing: Nodes that are In Store
Would it be possible to make IT Assets that are "In Store" not use up one of the node lincenses?
Requester cannot CLOSE the request
Dear Support, I experience the problem that all Requester cannot see the Request status and also cannot CLOSED On Requests list, Status Field fill with 'Not-Auth' which is not listed on STATUS master. Pls help. Regards Anton
application manager
Hi i have installed application manager 9 on linux r OS,and now i want configure Apache for SSL (move HTTP to HTTPS),is it possible in this version?and how can do it? Thanks
Monitoring Weblogic Unable to get MBeanServer Reference
While trying to monitor weblogic application by using AppManager, i'm getting the following error "Unable to get MBeanServer Reference". Please can you please help me to identify the root cause and how to solve it? Thx for your help!
Detect root cause of memory leakage
I test free tool of Windows Health Monitor and detect server low virtual memory issue. Would any tool could found which process/PID make memory leakage ?
Applications Manager 10.4 32 bits software to 64 bits software
Hello We want to migrate the Applications Manager 10.4 32 bits software in Windows Server 2003 to 64 bits software in Windows Server 2008 R2. What it the best way to do it? Any suggestions? Regards Claudio
Users responding though outlook to email not Service Desk
Hi, A user logs in to service desk and creates a request. We respond by email to the user though service desk. The user responds though outlook to the email and we have no log of the conversation. I've just configured Service desk to read/fetch emails hoping the it would read the subject containing [Request ID :##NUM##] and add the email to the correct call. Well it didn't pick it up so can service desk do this?
Service Catalog Configuring Work Flow Tasks
Is there a way to configure the tasks in the Workflow so that they fire off sequentially? I am trying to configure items in the Service Catalog so that after the request is put in they go to an approver, after the approval task #1 is is sent to a technician, after task #1 is closed then task #2 is assigned, and so on. Can the request be dynamically assigned by the task, after the approval can the request be automatically assigned to a specific technician by the task, and when it is closed by automatically
Running ERP as a service
Is there a way to run Exchange Reporter Plus as a service at startup? Page 8 of the online installation guide says this should be possible, but I do not have an option to install the Exchange Reporter Plus Service via Start > Programs as it notes.
Enabling SSL pre-existing wildcard certificate from Comodo
Hi, I have an Premium SSL wildcard certificate (with a .cer) extension (PKCS 7 format) from Comodo. I wish to enable SSL on adselfservice plus. I wish to know how to 1. convert the certificate to x.509 format. 2. install the certificate. can you advise. Thanks,
Email list of users
Once I generate a report of users fulfilling a certain condition (in this case users whose password will expire soon) can I generate an email to all of the users from the report?
ServiceDesk Plus - Implement SDP backups retention
Hello, Is there any plan to offer the ability to set a retention on SDP backups ? In the web interface: Admin -> General -> Backup Scheduling -> Edit scheduling Add an option: Backup retention: nn days/weeks/months Then, every time a backup is run, run a script that "clean up" out dated backup files. Thanks for your feedback Regards
copy group members to a new group
Hi all i would like to know if it is possible to copy the members of a group to a new group thanks
Automated Report Creation in AD Manager
Is there a way to set up a job to have a report run monthly (automated so you don't have to log into the system and manually create the report yourself)? I would like to reveice a report of all enabled users monthly and wasn't sure if there was functionality in the system to have a report like this automatically generated.
Unable to add technician, receiving this error:
Unable to add technician, receiving this error: Unable to save technician : Login with same name already exists. Please provide a different value. I have confirmed this user is not listed in the Requester list.
OpManager some information about flapping and inactive port
Hello to everyone, i'm evaluating OpManager, but i have some doubts... in my dashboard i see a lot of alarms about the ports of the my switches, for example when an operator turn off the PC, the port in the switch goes down and there is an allarm, my question is this, how can i do to see the allarm only when occur a flapping? Because is uncomfortable see a lot of message if you have 30 switches :( Thanks
Editor Field
In the service catalog of version 8.1, there is an optional field : Editor. This is very handy but has some implications. Can you describe the usage of this fiield also what following message is when we want to change the status of the ticket or can you ? Best regards, Mark Flothmann
ADAudit Plus MySQLD-NT 100% CPU Utilization when running reports
Our office is currently running the latest release of ADAudit Plus 4.1.0 (4141) and have issues with our server becoming nearly unresponsive when loading particular 'User Logon Reports' due to the MYSQLD-NT process pegging the CPU at 100%. We can reproduce the problem every time when loading the 'Users logged into multiple computer" report. Is this a known bug? If so, is there a patch/update to correct this? Thanks Chris
Can I add a logo in the email of the notification templates
Is it possible that I can add an image (logo) to the email we send out with the notification templates?
URL "Check Now" feature is always failing
Build 9101 I created some new URL monitors, which perform a get on a set string, and the monitors appear to be working, however the "Check Now" button is not working. Even on long-standing URL monitors, every time I hit the "check now" button the test fails. Here is what it says is returning: <HTML><HEAD><Script language=JavaScript>function setFieldsValue(){var user;var isIE = (navigator.appName.indexOf("Microsoft")!= -1);var i=0;do{if (isIE)user=this[0].document.all;else user=frames[0].document.forms[i];if
Problem with "Standalone audit" !
I have a servers and computers, i want to get the information of the computer(client). But i use Standalone audit in Quick Actions, it cant push data infomation from client to server. i cant resovle this problem ! who can help me I use ISA firewall !
SDP stopped after upgrade failure
We were going to upgrade our SDP when a power failure happened then the machine restarted and upgrade fails. now, we can't restore a previous backup nor start our server
Does Password Manager Pro support storage of SSH keys and SSL certificates?
Does Password Manager Pro support storage of SSH keys and SSL certificates?
Problem about Asset Management
Dear Everybody, I have some question about Asset Management Module. It is a trouble also, and it make me crazy.. I made windows domain scan for discovering our workstations, some thing happen to me as below: 1. After peformed second scanning, system duplicated old workstation to a new one with same name (with add more_01, _02, please see attachment) 2. Some workstation was not unsuccessfully, so I ran windows scan script file (ae_scan.vbs), instead of add new workstation on Inventories List, System
Outages Notifications
how about adding outages notification to service desk in way that we can create an incident of type outage. and as per the selected type a predefined e-mail template will be sent to predefined list of customers. or user. is there is anyway to do so. currently there is no BCC so we can't just send bulk mail with all of our contact in one to filed.
Mail Fetching – Email Command Requester’s Email address
I have setup a test server for a client but can’t get mail fetching to pick up the command for the requestors email address its working with: ##REQUESTER=Name## ##CATEGORY=catTest## ect ect... What is the correct command for adding the requestors email address? If I need to update the default request template how do I add the requesters email address as I can’t edit the requestor box on the template. I really need this function to work as some mail that is fetched for the mail box comes
Can´t make backup but can upgrade succesfully...
Hello, sorry to bother, but I´ve downloaded ServiceDesk Plus Trial and we are trying to make scheduled backups once per day, backupData.bat fails every time, but If we upgrade to 8027 the backup that is taken just before the upgrade works flawless, I assume that there are some null table entries (after removing the ECHO OFF line in backupDATA.bat) but I can´t use the MySQL Workbench to connect and fix this issues... So, if you have a tutorial on how to fix backup scheduling, or any ideas as to why
Updating any request cannot work
hi I am facing problem regarding user request. When i am resolving the request it oftenly shows that resolution field must be filled. where i already filled the resolution field. then again and again same issue. after few attempts it successfuly change the request status from open to resolved. Due to this issue , requester is getting more than one resolution response by email. which is panic for him. I am using 7.5 version. any suggestion or solution thanks for your support. Regards MAJ
Agent Port Information
I am going to roll the SDP agent out to a "severely segmented network" with a "severely segmented IT Department". I was asked to provide all of the ports that will be needed to allow the Remote Control feature as well as the scanning to work. I will be rolling the agent out through group policy to all of the computer that touch our wire and authenticate to the domain. Our SDP sits on a DMZ with an any/any rule to a RODC on another segmented network on an offsite(Cloud) network. This offsite network
security questions and answers
how do i prevent any technician defined as a "super admin" from viewing the security answers of all users?
Help Desk Access to ADSeflService
Good Morning, As in other tools, there are options for Help Desk type of administrators to log in to the tool and reset users accounts from here instead of directly in AD. I've tested added someone as a SuperAdmin or an Operator, and can't seem to find that option anywhere. Can someone please let me know if this is possible or would Help Desk admins continue to use AD for these tasks. Thanks!
Sorting "Device Notes"
Hello! Is there a possiblity to sort the device notes? I've added some more details and they are shown on the top of the detail list. I want to move the new details to the bottom of the list. Is that possible?? Kind regards, Mok
Unable to enable thresholds on WMI performance monitor build 9101
I have several servers which I've loaded Biztalk host counters for, and applied threshold alerts, prior to build 9101. last week I deleted a monitor and tried to recreate and found I can not SAVE my threshold values. Even though I get a positive message that the graph has been modified, it remains not enabled, with no values saved.
Free tool/ Trial version tools to monitor Cluster status and node
If I want to test windows 2008 R2 cluster status and active node fail over; would you let me know which free tool suitable for test ? If not available, any Trial version tool should be used for test ?
OpUtils Feature
I use OpUtils Config File Manager to backup all my Cisco routers and switches. But it would be nice to be able to backup Cisco ASA firewalls as well. I know you have Device Expert that can manage the ASA configs, but I rather not have to buy and use an additional piece of software. I would like to manage all the Cisco configs in OpUtils since I use the other features of that program as well. At this time, the ASA's cannot be managed in OpUtils because they don't support the write and set commands
Warning after installing new license file.
Hi, We changed the email contact information and got a new license file from your support. When we added this license file as the description said we got a warning on our central server saying : "Problem in processing archived data from probes. Check whether bcp.exe and nativeclient are installed properly. Details" Clicking on the Details link didnt provide any information that made any sence. We run sql database on central server, and mysql on the probes. What should i do to get rid of this
Asset : excluding a server or group of servers from being scanned
Is there a way that I can exclude items, in this case there are a group of servers from being scanned? I want to maintain them and there relationships manually. Thanks.
OpManager Upgradation from Build 8811 to 9011
I have OpManager Build 8811 and want to upgrade to 9011, I have downloaded file "AdventNet_ManageEngine_OpManager_9_0_SP-0_1_1.ppm" from the site as suggested in upgradation process. while i chose the file for upgradation, got this error. what to do ?
Device templates for Cisco WAAS Devices
Is anyone monitoring Cisco WAAS devices like the 574 and 674 in Opmanager? What device template are you using? Did you create your own? Thanks.
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