Updating any request cannot work
hi
I am facing problem regarding user request. When i am resolving the request it oftenly shows that resolution field must be filled. where i already filled the resolution field. then again and again same issue. after few attempts it successfuly change the request status from open to resolved.
Due to this issue , requester is getting more than one resolution response by email. which is panic for him.
I am using 7.5 version. any suggestion or solution
thanks for your support.
Regards
MAJ
I am facing problem regarding user request. When i am resolving the request it oftenly shows that resolution field must be filled. where i already filled the resolution field. then again and again same issue. after few attempts it successfuly change the request status from open to resolved.
Due to this issue , requester is getting more than one resolution response by email. which is panic for him.
I am using 7.5 version. any suggestion or solution
thanks for your support.
Regards
MAJ