Mster/Central server alarms not cleared
Hi We use enterprise edition, and it seems that my alarms do not get cleared on the central server, even though it is cleared on the probe itself. I have tried restarting the central server and the probes, but no luck. Is there a way that I can clear/delete all "false" alarms on the central server? Regards
Graphs Not displayed
Hi, I had configured OpManager to show performance of my database server. I had configure it to show all the performance counters but it fails me to give performance readings(graphs) of CPU Utilization,Memory Utilization & Disk Utilization. I tried to troubleshoot but doesnot help. Pls. guide.
Workflow - Check switchport status
Hello, I am creating a workflow that tests network connectivity. One of the checks I need to perform is if a specific switchport interface is up or down. Is there a way to do that within the normal workflow options? Thanks
About License
Hi i plan to acquire the license, the license is included in the five help desk Technicians, and a local Admnistrator? Or a local administrator is included in the 5 licenses? Thanks. ADManager Plus Professional Edition - Subscription Model 1 Domain (Unrestricted Objects) with 5 help desk Technicians $2,795
Help __What to do with the assets that names were changed and continue to appear?
A few days ago, as a means of standardization is changed all the names of the workstations (CPU and notebook), but in a tab called Workstation(s)/Server(s) failed during last scan, I keep coming and in fact I reconciled with the new names, which is a success. But to spend a few minutes, I again workstations appear as stations in store as if he had added a new one. which is very annoying that the amount of assets not coindice analyzed through existing assets, with respect to the workstations.
Unable to monitor MSSQL
Hi, I added WMI and SNMP monitors under Performance Monitors, I can see data and it works. But when I add a MSSQL monitor (Total size of DB), it failed - no data. I tried restart SNMP services, readd MSSQL monitors, relogin OpManager... still I can't get the MSSQL monitor data. I set the SNMP services as Read-only on both machine. Is there anything I miss out? Using OpManager 8 and Mic SQL Server 2005 on Win Server 2008. Thanks.
Scheduled reports to multiple recipients
Hi, I have installed OP Manager version 9101. I created scheduled reports and when I tried to put more than one e-mail addresses to recipients field (and separated them by comma), I had message "enter valid email ID". When I put just one address, everything went just fine. But how to configure several address to e-mail recipients?
Computer Template Option
I would like to suggest the creation of an additional computer Template field. As in the ADUC New Computer Object Window there should be a field where you can specify a group or user that can join that object to the domain. I'm surprised that this hasn't been added yet. This would be much more efficient than having to go through the Delegating Roles path.
Computer management
We would like to see more computer accounts management features like creating a computer account and the ability to join a computer to the domain. Mina Hatzilabrou
Patch deployment not working?
I just installed Desktop Central for our organization. I just created an "Automate Patch Deployment" task. It has the following settings: Schedule: Daily at 5:00pm Deployment Option: Scan, download, and deploy Selected Updates: Security, Non Security Selected Severity: Important, Critical Installation Time: As soon as possible Installation Option: Install during computer startup or during 90 minutes refresh interval Reboot Policy: System will not be rebooted after installation Deployment Progress:
Profiles for notifications
Is there any way to create notification profiles and assign them for servers based on SLA's? Meaning we have servers in 24/7 SLA so only one notification profile is created (for eg. 24/7) and then just assign it to all servers which belong to that. And also same for server which are in 8-17, etc. Now you have to configure that server by server.
opmanager does not display exchange dashboard?
i've installed opmanager build 8723 to check out the product before we purchase - it's supposed to display an exchange-oriented dashboard, but all i get is the normal dashboard. the server is running windows server 2003 and exchange server 2003 standard. i saw a post on here talking about application monitors... but i don't see anything like that in the device view or the admin panel...
No database is associated. Click here to associate the databases.
Hello! i have: 1) OpManager (build 8812) 2) Windows 2003 R2 SP2 x64 + MS SQL 2008 x64 I add MS SQL monitor. OpManager sees DEFAULT Instance ( DEFAULT instance of SQL Server health : OK. ) but does not see the DB - No database is associated. Click here to associate the databases. when I try to add a database system that does not see them how to fix this bug?
Asset Scanning By Agent Mode
Hi, Good Morning !!! To scan assets we are using Agent based method. When we upgrade Service Desk Plus its necessary to upgrade the Agent every time to scan the workstation. We know there is script to update the agent settings but it's very difficult to run the script in every workstation which are in workgroup. If we have not upgraded the agent then what will happen. Regards, Vaishali Shirolkar
Change the primary key in to something else?
This question was asked like 3 years ago, but it wasn't really resolved in a helpful way to me. We have a very large inventory of computer (4000+), and the names are rather "fluid", in that when one breaks, we will replace it with a spare while it is being repaired, and then the repaired one will become the spare. Having the computer name be the primary key does nothing to help us make sure the right computers are in the right place, as they are not always on to scan and update these lists and
Support Plan Change
I have a customer which we sat the support plan as Incident. When we switch to hour based plan, the previous time entry hours dont deducted from the purchased hours. How can we solve this?
Setting a group as inactive
Is it possible to disable a group or to set it as inactive? We have a few groups we do no longer want to use. We do not want to "see" these groups anymore, so that no new requests can be assigned to those groups. Can they be hidden without deleting them? Thanks!
Automated Patch Deployment Not Creating Drafts or Patching
Hello all, I've run into a problem where the both of my automated patching jobs are not executing completely. For my servers, I've asked it to: Scan the Device Download the patches to the server and draft a Configuration (not execute on it) For several days now, only step one is completed. The same goes for my desktops, but instead of drafting, I've asked it to install. After executing twice, none of the desktops have been patched, but all the scans are completing successfully. I need to get this
SENDING VALUES TO DEVICE OUTPUT CONTACT BY OPMANAGER
I have a poseidon3268, it has two output contact and 4 input dry contact, I wanna send 1 or 0 to the outputs according to some threshold violations on the monitored inputs. How can I do this with OpManager?
Creating a report
I have a need for a report that is similar to this request summary report: But, I only need to show the inbound and the completed requests and the ability to select month to date, quarter to date and week to date. Is this report included for selection in the reporting section? I don't see it. We are running: Service Desk plus Version: 8.0.0, Build 8022 If it's not available, how can I create my own custom report to show this information? It's not intuitive from the report builder.
Opmanager 9 Failover - Secondary server service stops
Our Opmanager failover is working fine, but after failback the secondary servers Opmanager service is stopped. 1. Shutdown primary server 2. Alert is received that primary server is down 3. After about a minute the secondary server is accessible through http://server2:80 4. Turn primary server back on 5. Primary server takes over and is accessible at http;//server1:80 But then we receive an email that the secondary server is down. When I log into the secondary server the Opmanager service is stopped.
OpManager Change Colors to graphics performance
Gentlemen, It is possible to change the colors to graphics performance, for example when youperform a custom report report are plotted all the graphs of the performance and all have the green, OpManager has some way to indicate a specific color to eachperformance Claudio
Citrix monitoring
I need Citrix monitoring that is light weight using the ICA protocol. One monitor type that just talks to the Citrix Farm and another that talks to a Citrix Server in the Farm.
Fix database after time shift
In our testing environment, we have shifted the time for the domain backward for some simulation testing. Unfortunately, OpManager has become confused and has stopped monitoring our servers. I tried to rediscover and test each monitor, and that worked for a little while yesterday - but today it's back to not monitoring. For example, today is May 16 2012. The last time OpManager thinks it monitored the servers was in August 2012. So, it's waiting until then (I think) before it monitors again. I would
Watch this portal usage video
Hi, I just upgraded our SDP to the latest version and would like to know how I can remove the "Watch this Portal usage video" link from the SDP homepage. Our users do not have YouTube access so this link serves no purpose and I would like to see it removed. Also, most of our users use SDP in Dutch, but it on the homepage there are a few items not translated into Dutch. On the Homepage there's "request catalog", "new request". On the "aanvragen 'requests) tab there's a button 'new request" instead
User & Password against Microsoft Active Directory
Hi all, I've got something in mind.. how to configure the user and password against Microsoft Active Directory? So there will be a single sign in. We just need to put in or out a group or users in AD to have an access to OP. than the management or user and password would be much simple.. Thanks
SQL DB instances lose backslash
Just tried migrating my fully patched Opmanager backend database this morning from a SQL 2005 server to a SQL 2008 server. My DBA successfully backed up the database and restored to the new server. I ran the DBConfiguration.bat file and entered in the new connection info. My problem is the 2008 SQL servers use instances. I can enter the new connection info and the tool accepts the new server with instance without error. Unfortunately the service fails to start and the logs I find show attempts to
Customer notification customization
I'm needing to send a notification to a group of users based on priority of a request or whether the request has been flagged by another defined field. Is this possible to do and if so, how?
New Installation of ServiceDesk
Hello, We are about to implement a new installation of SD. As we are a global company and have offices in different countries I was wondering what is the best way of setting up SD to accommodate these places. Is it a case of each Domain has its own SD instance and they can pull and push data to each other? or will it be we have one installation of SD and each location logs into that one box. If anyone is in the same boat as me, could you please tell me the way you have it configured and any issues
End-User Notification Based on Closure Type
Hello all, I'm trying to tweak ServiceDesk Plus to send or not send a closure notification based on the Request Closure Code. ie. If I close under "cancel" or "duplicate request", I wouldn't want the end-user to get a closure notification. Even so, I would like the end-user to get a notification if it was closed under "Success", etc. Any help would be appreciated.
Home based user.
I have a home based user I would like to put into the Desktop Central. His computer is not part of the domain, but we want to make sure he is updated on patches and maybe remote him for support. How could I do this? Publish the Desktop Central website or just open ports? Is there anything that I need to do for the client?
Unassigned request mail notification
Dear Support, How to get a mail notification for unassigned request. Regards, Ashraf.
TimeSpent on updates
Hello, I wonder if there is any way to force the use of field TIMESPENT on any update in a request, i know how to force this field when you want to close a request, but i need to get the timespent on every update that a request have. Thanks in advance
version 8.1 and firefox
Hello Unfortunately there are some display issues with SDP version 8.1 and firefox: The dynamic menus are not displayed correctly: or We have tested with Firefox versions 8.0.1 and 12.0 This works fine with IE and Chrome: Is it an Firefox incompatibility issue or a firefox setting issue? Thanks for any help Best regards, Marc
Can not view page
The action/alarm settings and the Global settings pages do not open when accessed.
Status update of SDP add-on module pricing
We are approaching our annual renewal in June. What is the status of the add-on module pricing for the CMDB component on top of SDP Professional? -- Thank you, Jeremy Hartmann Hartmann Technology Solutions CompTia A+ Certified
remove/delete site
I called for support last week and was told by 'Jerry' that someone would call me back within 30 minutes. I'm still waiting. I have several sites that were created when we first put ServiceDeskPlus to use. Now I want to delete those sites. I have already moved all assets and users to the correct department within the correct site however I can not delete the old sites. When I try to delete an old site I get a message saying that the site is in use in another module. How do I delete old
Opmanager syslog file
Hello, I'm running Opmanager with the NCM and Netflow addons. I've read a few posts saying that Opmanager doesn't store syslog entries. Having a historical record of all syslog messages is very useful for troubleshooting. Is there a way to make it dump all received syslog messages to a file? i.e. like a normal unix system. Thanks Brendan
Time Enrty Visibilty
Is there a way to hide time entry tab for costumers?
integration of smsgateway with OpManager
Now, I am trying to integrate OpManger with sms gateway using gammu in term of alarm notification. But I am still confused how to integrate gammu with OpManager, how to integrate/send the alarm message using gammu? I need help to deal with it, please help. thank you.
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