End-User Notification Based on Closure Type
Hello all,
I'm trying to tweak ServiceDesk Plus to send or not send a closure notification based on the Request Closure Code.
ie. If I close under "cancel" or "duplicate request", I wouldn't want the end-user to get a closure notification.
Even so, I would like the end-user to get a notification if it was closed under "Success", etc.
Any help would be appreciated.
I'm trying to tweak ServiceDesk Plus to send or not send a closure notification based on the Request Closure Code.
ie. If I close under "cancel" or "duplicate request", I wouldn't want the end-user to get a closure notification.
Even so, I would like the end-user to get a notification if it was closed under "Success", etc.
Any help would be appreciated.