Build 9010 - Blank Dials for CPU, Memory and Network
Hello, Recently upgraded to 9010, the issue of blank dials continues to happen. Still unable to change a device from Virtual Device to Server. WMI connection works fine to test CPU utilization. History Reports pane shows all "NO DATA COLLECTED". Thanks.
Assign to Group in main Requests view
Hi, in the main Requests view you can select single techinican to assign to froma drop down list. That is handy if you wish to assign multiple tickets at once to somebody. Problem is that you cannot do the same to assign to group. Since our company is organized in teams you just find a very long of anonymous Techcians (since not all people for a team know all the people in other team) while it would be far better to just see Team names there. Have you got any proposal to workaround that? Thank you
Remove password reset link from login screen
Is there a way to remove the password reset link on the login screen? Our users are using their Active Directory username and password to log in. We don't want them changing their password for the application.
Not Data
Your help is needed because we have problems with OpManager 9, as this when viewing data in devices down does not show us the history of each performance. We Performace Monitors configured in some devices as this are down we can not seethe history of each performance. Deputy imangen
mobile web client URL?
Hi, how can we go to the mobile version of applciation manager in 10.4? br Ronnny
Attachment field on Time Entry Form
It would be nice to see an attachment field on the Time Entry form. Could this be developed?
How to use Wavecom M1306B Modem?
Hi support, I've bought a Wavecom M1306B Modem and installed it as a standard 56000 bps Modem on a Windows 2003 Server where Opmanager is installed. With Hyperterminal i can use AT commands to dial out and this is working fine. The modem is installed on COM1. If I go to the SMS server settings in Opmanager and enter the Port Number to COM1 I get a message stating Modem is not connected properly. Check your settings. What am I missing here? Please help. Regards, Juan
The user administrator can't see the requests
We upgraded the support center to the build 7908, one of our users has the trouble that the section of requests appears in blank, any other secction of the portal don't have issues. Any suggestion about this topic is welcome.
Add Item into report below
SELECT wo.WORKORDERID "Request ID",cd.CATEGORYNAME "Category",scd.NAME "Sub Category" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID WHERE ((ti.FIRST_NAME IS NOT NULL) AND (wo.DEPARTMENTID = 1)) AND wo.ISPARENT=1
How to see user traffic details?
Hello, we testing NFA 9 and we don't understand some traffic details. I need some comments, pls. NFA working good, capture netflow traffic, i see top source and destination ip's, but when i try to "search" by ip, i don't get same result, see screenshot for details. Here is Destination traffic for 89.184.27.98 is 2.59GB But here is only 1,3 Gb. Why this data is different?
3COM- 5500 Series and HP 3100 Switches MIB?
Hi all can i get me the 3COM 5500 Series and HP 3100 Switches MIB file? - CPU / Memory and Temperature Thank you in advance.
Custom HDD Usage Dial Calculation
I have an active node cluster server, thus I would like to exclude the other SAN disks as it the dial will give wrong value when some disks removed/added (as the total disk space stored in "asset details") This server is running on Windows Server 2003. Monitoring is done via WMI. OpManager used is: License Type : Essential Build Number : 8722 I've checked the OID for the drives that I wanted to monitor which is Drive C & Drive E. C: (.1.3.6.1.2.1.25.2.3.1.6.1*100/.1.3.6.1.2.1.25.2.3.1.5.1) .1.3.6.1.2.1.25.2.3.1.6.1
Not getting notified about prohibited software
We have it setup to notify us about prohibited software but aren't getting an email during a scan for affected systems. Does this only notify if the scan is scheduled or should it notify for on demand scans? I removed a system that has known prohibited software and ran a manual scan and still didn't get notified. It does show the affected workstation under scanned software/prohibited.
business rules is not working for Service Catalog
I have a business rule: Execute when a request is "Edit" Turn on cascade execution Override request values with Business Rule values criteria: Request Type is "test type" action: Change Status to "test status" If i create a request from button "New incident" and then change type of request business rule is working, but if i create request from Service Catalog, busines rules dont work. The fields of both reuest are the same. Why business rule dont work? Thank you. 8.0.0 Build 8022
Passowrd rules / policy page change
How do you edit the password page on the change password area? I want to add text like x Days and X times remembered and X length rather than the defaul information pulled from the domain. I would also like to add a link to our company password policy for further reading.
MySQL error. Can't start netflowanalyzer service.
Getting the following error and can't start netflowanalyzer service. It starts then stops. D:\ManageEngine\NetFlow\bin\\..\mysql\bin\mysqld-nt.exe: Incorrect key file for table '#sql_1168_0.MYI'; try to repair it For more information, see Help and Support Center at http://www.mysql.com.
Auto update to next build.
Hello. Tell me please can SDP update to next build automaticaly?? Recently for some reason our database build was upgraded to 8027 build. And our SDP was crashed.
how to subgroup monitor groups
hi all; how to subgroup monitor groups? i cant this. thanks for replies.
Custom Tables
If I wanted to do a query on opmanager. This is what I want to look for. Listed below. device name with certain days and times and I want to look at utilization in and out of a perticular interface. Does anyone know what tables I would need to accomplish this if possible. for example. trying to do custom report for april 2 2012 to may1 times 7:00am to 18:00pm but I need this perticular time due to this is our production hours. Or if any has a script that can do this or what tables I could use to
Error # The RPC server is unavailable when adding performance monitor
Hi, We get the message Error # The RPC server is unavailable when we try to add a performance monitor on 1 server. It was working before since we have other performance monitors. When we test the credentials it gives the same error. The DCOM and RPC are working on the server, I was able to connect with wbemtest and do some queries. It is not the firts time it has done this on 2 separate installations of OpManager and the only way we found to correct this is to delete the device and add it again.
Planned maintenance window
I have tried to find such feature in the product but there seems to be nothing available. We may need to restart monitored servers at certain planned times and would not like to have all the alarm bells ringing at the same time. Is there something similar in the product that I have missed or is this feature planned for the future?
Can't Bind to port 513,514
Can't Bind to port 513,514 frequently comes up and the only application occupying these ports on the ELA is the ELA. But there a few ELA process opened automatically not just one. I also see the below entry in the server log's able 'eventlog.comp_eventlog_hr_trend' doesn't exist Has any one come across this error and if so have you been able to fix it?
relation between fault and map
I want to go to the corresponding map with selected node with double click on an event. I tried to use: <MENU-ITEM name="Open Submap" action_type="openpanel" action_value="MapApplet?OPEN_MAP=192.168.100.0"/> i works fine for "ipnet" but in "network events" I get the following error: The specified panekey is not correct 192.168.100.0 No Panel registered for node 192.168.100.0 I dont have any idea about panekey! If any one could help to create what I want I will be thank full. regards ali amiri
Add request without using web browser?
I want to implement sending requests to Service Desk using custom program or email but I have no luck 1. 1. I have tried to send custom POST message – it works but it demands to fill username and password. I don’t want to ask user for u/p and then send this every time over network. I’m understand that I can’t use Windows Authentication to send request from application? 2. 2. Another option is enabling mail analyze based on topic content. I have enabled this option, set topic text key word
SDP 8.1 styling problems
Since upgrading to ServiceDesk 8.1 I have had some issues with the styling of the pages. I initially resolved this using Ctrl+F5 to clear the cache but now it has happened again - the buttons for each module are not showing There are also HTML tags appearing in service catalogue template descriptions, as shown in the screenshot below.
Mail server settings
After i changed mail server setting-outgong select Requires Authentication then sending email failed and result is 530 5.7.1 Client was not authenticated in log.so what's problem?
Backup Error
Hello, My ServiceDesk+ backups have started to error (last 3 days of backups have failed with this error, using 7.6.0. Error below. java.lang.Exception: Unable to get the data from [AaaAccAdminProfile] table at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingCriteria(SDBackUp.java:626) at com.adventnet.servicedesk.tools.SDBackUp.dumpTable(SDBackUp.java:618) at com.adventnet.servicedesk.tools.SDBackUp.startBackup(SDBackUp.java:320) at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:82)
Report of asset relationships
I would like to create a report that lists all my workstation and/or servers and assets assigned to them. For example: Workstation 1 Monitor 1 Monitor 2 Phone Scanner Workstation 2 Monitor 1 Printer
Netflow analyzer configure
Hello how do i configure neflow analyzer
Keep Browser From Starting on Service Start
Is it possible to disable OpManager from starting a web browser instance when starting up its service?
Database
HI, Why we use the MSSQL database? Regards, Vaishali
Service desk 8.1 styling issues
Since upgrading to servicedesk 8.1 there have been various styling issues with the page layout. I initially resolved this with Ctrl+F5 but the buttons at the top, as shown in the screenshot below:
How to create multiple requests at once?
How to support complex requests like new hire, that could be handled by several support groups at once. Using tasks inside tickets is not a nice way because splits specialists work queue into two (and tasks have no separate tab). At first sight there should be a multiple (linked) copies of initial request (in parallel), assigned to different support groups. Please give me idea how to create this copies - by mail server?.
Scan problems
Hello. I'v setted up a trial version of ServiceDesk Plus 7.5.0 Build 7512, Enterprise. Then I'v started network scan, using IPs range 192.168.16.4-192.168.16.253. After the scan ends, it says: "Successfull scan: 107". But when I'm opening "Assets" from the main menu, I see only 22 detected workstations and 17 scanned workstations. Is it normal? If no, how I can fix it?
ADManager to manage DMZ AD
Hi All Can you please advise if it is possible to use ADManager to manage AD in DMZ. currently we are using ADManager with internal domain ie. domain.com and now we want to use ADMAnager to manage dmz domain ie. domain.dmz.com is this possible? what do you think is the required ports to be opened so that ADManager (on internal side) can access the AD in DMZ? please advise. thanks.
Incident versus tasks - how do you
I know both the above come under 'requests' and that there is a current discussion about how tasks and incidents needs to be overhauled. My question is how do people here who use SD+ differentiate between an incident and a task. There's one thing someone submitting an issue as an incident, but what if they are asking for something such as a toner for a printer or a folder permissions change. I don't want to be recommending a change to implement something if the above workings is still under review.
Import CDR's
Hey guys, I'm trying to import CDR records using OpManager, but I don't see this option under VOIP Monitoring. I see that this is avaialbe in VQManager, but this is no longer supported. Thanks Steve
Build Business View from excel Spreadsheet
Hi guys, i need to build some business views which i have in excel format is it possible to import the list of devices into a view instead of doing them one by one Thanks, Stephen
Red Hat Linux / sflow / Netflow Getting no flows
I have a Red Hat linux system working as a firewall/router. I want to use netflow along with sflow to monitor traffic. I have netflow working and I has sflow working from what I can tell. I am not receiving flows. i was wonderimg what other trouble shooting sreps i cant take to find where the problem is?
DB RESTORATION in OpManager
Hi team, Initially I had Opmanager installed in a PC as server but now I bought another SERVER, I installed OpManager in the New server and wanted to transfer the DB to the new server, After Creating the Backup, burned in a CD and as i was trying to transfer to NEW server, I got the following challenges. First the Netflow plugin, which i installed but still says not installed then the other issues. Kindly assist [root@Opmanager Desktop]# chmod +x ManageEngine_OpManager_NetFlow_Plug-In_9000.bin
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