Assign to Group in main Requests view
Hi,
in the main Requests view you can select single techinican to assign to froma drop down list.
That is handy if you wish to assign multiple tickets at once to somebody.
Problem is that you cannot do the same to assign to group.
Since our company is organized in teams you just find a very long of anonymous Techcians (since not all people for a team know all the people in other team) while it would be far better to just see Team names there.
Have you got any proposal to workaround that?
Thank you
in the main Requests view you can select single techinican to assign to froma drop down list.
That is handy if you wish to assign multiple tickets at once to somebody.
Problem is that you cannot do the same to assign to group.
Since our company is organized in teams you just find a very long of anonymous Techcians (since not all people for a team know all the people in other team) while it would be far better to just see Team names there.
Have you got any proposal to workaround that?
Thank you