I know both the above come under 'requests' and that there is a current discussion about how tasks and incidents needs to be overhauled.

 

My question is how do people here who use SD+ differentiate between an incident and a task. There's one thing someone submitting an issue as an incident, but what if they are asking for something such as a toner for a printer or a folder permissions change.

 

I don't want to be recommending a change to implement something if the above workings is still under review.

 

Thanks