secure problems
Hi SDP forums members! This evening i had big problem. When i checked my email, i got notification that someone opened new request. His surname is not familiar for us. I checked out request and there is advertisement. To other word: 1. new user was registered this evening 2. New user opened new request and attached advertisement file. question: how they did it? Our SDP available only in our network and only few people has access. Administrator password was changed. Why and how this happened?
Resetting passwords on AIX
We are trying to reset non-root passwords for AIX systems through Password Manager Pro. The password is changed, but the user is prompted to reset their password the next time they telnet to the AIX server. Is there a way to change this behavior so that the user is not forced to reset their password after it is reset through Password Manager Pro? Thanks!
login business view
Anyone know how to fix the issue with every time i open opmanager it auto opens the same map (business view)? Makes no difference if I have check marked to keep me logged in or not.
OPMANAGER - Interface Reports.
Hi Guys, I have in my costumer an OPManager Build 8811 and I'd like to know if is there a way to consolidate in one graphic all the interfaces from one object. For example, If I have one Switch Router with 24 ports can I consolidate the in a one consume graphics the data of all interfaces? Thanks a lot! Att, André Mascarenhas PinPoint IT Management.
How to backup data netflow analyzer
Hi, My name is Dwi, i had tried netflow analyzer too, that's great. But i have problem on my linux server where netflow analyzer installed, the disk on my linux server almost full. Can i backup database and configuration on old linux server and then export it to new linux server, What step can i do for it? Thanks Dwi
Ask about ifindex
Hi, I've tried netflow and in the Analyzer it show ifindex1 and ifindex2. What do these ifindex mean? What is the difference between them?
NetFlow Analyzer Enterprise - Collector Service Terminated unexpectedly
Running Windows Server 2008 R2 64bit Installed the Central Server no problems on one server. Went to another of the same flavor installed the collector. Software installed with no issues, except the service wont start System log says Collector service terminated unexpectedly Application log says C:\ManageEngine\NetflowCollector\bin\\..\mysql\bin\mysqld-nt: Shutdown
Bulk edit of description field
Hello, Is there a way to make a bulk edit of the description field of a user account? I need to disable a large amount of accounts and add a line of text containing documentation of who performed the work etc. Thanks, Carl Wallin
Disable Automaticaly Adding New Interfaces as managed
How do I disable Netflow Analyzer from automatically adding new interfaces as 'managed' when licenses are free? I saw a 3 year old post mentioning this and a hotfix was to be provided. I don't see anywhere to configure this. I am running build 9000.
Not able to install agent
I am encountering the following error message when I tried to install the asset management agent on some computers. it does not show up under workstation agent version and it is not listed under software also. After I tried installing the agent, it will show up with the error message. FAILURE :Agent is already installed in the machine. Troubleshoot
Can you upgrade on Linux using command line (non gui)?
I have remote SSH access only to my Firewall Analyzer. I need to know if there is a way to upgrade via a command line rather than using gui? Thanks!
WMI credential test fails - Access is denied
Hi, trying to acces information on a distant server from my opmanager webserver fails. No Memory Utilization available. The same test on another "practically identical" server is OK. Would you have any idea where to look for a problem ? How to find a solution ? Tks, Wesh
v8.1 and mac scanning
hi i am pleased to see that mac scanning is now working on my network with version 8.1 i do have a question and a remark 1) what settings should i use for scanning, global or local credentials 2) if local do i pick windows (no), unix or other, i think unix 3) i have problems scanning 1 mac, what should i check, remote ssh is enabled, what else can it be? the mac that i did scan successfully has now detected all software but they way software is being displayed is a bit weird on windows the scan will
insight database
Hi there, Testing out insight and getting this error in the logfile:- Unable to extract SQL Query from PreparedStatement: oracle.jdbc.driver.T4CCallableStatement Any idea? Regards Michael
How to monitor specific .Net apps
Hello, I am evaluating your product with the 30 day trial. I am trying to monitor applications on a .Net server cluster remotely. Whenever I create an ASP.NET monitor, no .Net applications show. Can someone help me set this up so I can monitor my .Net apps on the server cluster?
Bulk Import for Servers using SSH key-based authentication.
This page (http://www.manageengine.com/products/applications_manager/issues.html) indicates that Version 9 (9400 Build) has the following enhancement: Bulk Import feature for servers added in SSH Mode using key-based authentication. Does anyone have the proper syntax to use for the csv file that you import? I cannot find documentation on how to indicate SSH key-based authentication in the import csv file. Thanks!
Timer Stop Status
Hi Team When we create a new status with TIMER STOP option , will it affect only the RESPONSE Time (STOP the timer) or will it affect the Resolution Time/Date as well ? thanks Gopi ME Tech
User Groups
Is there a way to share passwords to members of Active Directory groups? It looks like the PMP User Groups map to Active Directory OUs instead of groups. We're looking for more granular control.
How do you Rest the Admin Password in Desktop Central
How do you Rest the Admin Password in Desktop Central
Inventory Report.
Dear All, Please tell me, How can get the all fields of device in Inventory report. By the default just have the Device Name | IP Address | Device Type | RAM (in MB) | Disk (in GB) | Most of Devices of Network Monitoring are the router , switch , access point so I can't see the RAM and Disk. But I want the report that have the informattion in the orthers field in Device details and device noted TAPs. such as vendor , model, serialnumber, IOS software, circuit id , floor , deparment , building
Problem identifying interface from IfIndex description
I have problem identifying interface from IfIndex description. Already set correct snmp community and port for the router but it appears on the netflow analyzer interface view as IfIndex. I have multiple subinterfaces and dont know which interface belong to what IfIndex. Please help, planning to purchase this software after evaluation.
Unable to see original email headres
Hello We have problem with smooth launching Service Desk Plus 8 (build 8013) in our organization. Our department receives request via emails. The problem is that in the details of such automatically created request, we are unable to see: - list of original recipients (TO:) - list of original CC addresses (CC:) Without that we are unable to react properly: 1. A lot of emails is send us just four our information, usually by CC address. We simply don’t know if this request is normal request, on which
About Time Spent
Hi, On my weekly reports, i measure time spent on certains incidentes/request and i found some that the time spents shows "00:00:00" and i check the History of that ticket and i see that the techinician have properly updated the ticket status (From Open to Atent it and then Resolved); and in others, with the same process (From Open to Atent it and then Resolved) have (for example) 01:55:09, so i don't understand how does it works. So, my question is about how shiuld be the proper maner to use SDP
OpManager Problems
Gentlemen, Please your help, because we have problems with some devices that require downand view historical data and does not give us the option to perform and does not indicate NO DATA, are working with OpManager 9 Build Number 9101, your help is required because our clients require this information.Claudio Leiva
Audit Reports - need results to show "who" did change
Hi... I believe my resource manager used the "Audit Reports" to show what changes have taken place on the scanned workstations/servers. However, she would like the report to reflect "who" was on the server at the time the change took place. Is this possible? Additionally, would like to customize Audit Report to specific workstations or software changes. Haven't found a way to customize Audit Reports by the Query mode. Thanks! Also, wanted to "signup" for ME Community, but SignUp button
Switch Port Mapper
We are currently using Oputils for IPAM but would like to start using Switch Port Mapper. In some cases we have isolated Cisco switches by design for security purposes. Is there a possible way to manually import the switch config vs. using SNMP?
add an attachment to the resolution of a support request
how do I add an attachment (e.g. a scanned job card) to the resolution of a request?
Worth upgrading to 8.1 or wait until a few patches?
How's everyone experience that made the jump to 8.1? Is it worth upgrading too or wait for a few patch releases?
Consolidated Source Network Report
I've attempted to build a few test reports. and have searched the forums for an answer to this, but haven't had any luck so far, so I apologize if this is answered somewhere I just haven't found. I'm interested in generating a report showing the total amount of traffic from from a source network. I'd love to be able to have total for to /and/ from the same network. Example: For all IP groups, how mach total traffic was transfered in from 8.21.196.0/24, and, if possible, how much traffic was transfered
files in the request
Dear developer, please tell me where to change the size of the spread the files in the request? Thanks in advance.
How to disable request creation by email
Hi, I have a question, due to some reason we would like to disable request creation by email, I know the option of email fetching but if I stop email fetching I loose requester replies as well. Is there any option or workaround to disable email request creation only. Thanks & Regards Faisal
I can't start my service desk server
When i finished install SDP 8.1 on my laptop , it can started normally but when i restart my laptop I can't start my service desk server. It has error alert box like attachment below. Please advice.
Device Distinction ie. Device Specific data fields
Given that it seems CMDB will not be in the Professional version of SDP, I would like to request a feature be added to the professional version of the software for establishing device distinction. This is something that desperately needs to be added to this version. Currently we have the areas of: Workstation - Additional Fields Asset - Additional Fields While these areas provide us with the ability to add extra detail to the workstation assets we track, the Assets - Additional Fields loses its
In LINUX operating system not showing CPU & Memory utilization data in Opmanager
We have added SNMP service on LINUX operating system server.server is discover in opmanager but not showing memory & CPU utilization data. pls help
Exchange Mailbox Creation
Hi, Are any of your software solutions capable of reporting on changes to a mailbox e.g. mailbox creation/deletion/modification?
I cannot see the contact additional field that i make in request template
Hi everybody. after adding a contact additional fields and according to that i import the contact list from a CSV file. in request template, i m not able to see the additional contact details. this information is needed to be printed in job sheet. Please check the below: The contact field is highlighted and locket i cannot modify on it. I appreciate your help.
Update for Adobe Shockwave for the reboot of the computer
Hello, I have an issue with the path Update for Adobe Shockwave Player (11.6.4.634) APSB12-02 (path ID 300236 ) This update force the reboot of the computer even if I setup to not reboot the computer in my auto path configuration. Can someone help me to fix this issue ? Best regards,
UAC Interactive Detection Services
Is there a way to deploy software to a Win7 machine without the IDS popping up? I have tried everything I know to try, but the window still pops up. A lot of the software doesn't require acknowledgement from the users but some of them do. :<
Tree view in OpManager
Hello, We are looking at the possibility to migrate from WhatsUp to OpManager. We are missing one (essential) thing--Tree View. We have a lot of locations worldwide and like to have them arranged in the following order: - Europe - - Germany - - - Münster - - - - WAN - - - - LAN - - - Gütersloh - - - - WAN - - - - LAN - - France - - - Paris - - - - WAN - - - - LAN - Argentina - - Buenos Aires - - - WAN - - - LAN Is it possible with OpManager? Regards, Harald
Report request please
Hi there, I have an existing report that I would like modified and the person who wrote it has left the company. I don't have the knowledge to use the query editor to edit it and I need information additional to that available from custom reports. Please could someone urgently help me? It can be based on this report (screenshot also attached) but requires a lot of additions: SELECT std.STATUSNAME "Request Status",ti.FIRST_NAME "Technician",ti.FIRST_NAME "Technician" FROM WorkOrder wo LEFT JOIN
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