Multiple requesters on one request - Is this feature in, or is it due in a service pack release??
From
http://www.manageengine.com/products/service-desk/roadmap.html
"In cases like New Hire, HR might be creating the new hire request and the department person might need to fill the ticket information (like Laptop / Desktop information, software information, login in AD, ...). In this case HR person and department person both will be requesters. Ability to select a requester to edit the request and fill the needed info in Service request is supported."
This feature is listed as being in 8.1, but is it actually in yet?
If it is, how do I set it up?
If not, when is it expected to be released?
"In cases like New Hire, HR might be creating the new hire request and the department person might need to fill the ticket information (like Laptop / Desktop information, software information, login in AD, ...). In this case HR person and department person both will be requesters. Ability to select a requester to edit the request and fill the needed info in Service request is supported."
This feature is listed as being in 8.1, but is it actually in yet?
If it is, how do I set it up?
If not, when is it expected to be released?