Reassign all requests from one group to another group
Hi All,
I need some clarification on an issue I'm having with SDP.
We currently have requests assigned in two groups (Group A, and Group B) however, due to restructuring, I'd like to move them all to Group C. I figured the easiest way would be to select all requests in Group A and then Group B, edit them and change them to Group C.
The problem is, when I try to reassign them, the only option I get is 'Leave as is' (see attached). I don't understand why this isn't permitted - it looks as though I'm able to change Category, Subcategory, Item, Site... but not Group or Technican.
Is there any other way to reassign these requests to Group C without needing to do them individually?
I need some clarification on an issue I'm having with SDP.
We currently have requests assigned in two groups (Group A, and Group B) however, due to restructuring, I'd like to move them all to Group C. I figured the easiest way would be to select all requests in Group A and then Group B, edit them and change them to Group C.
The problem is, when I try to reassign them, the only option I get is 'Leave as is' (see attached). I don't understand why this isn't permitted - it looks as though I'm able to change Category, Subcategory, Item, Site... but not Group or Technican.
Is there any other way to reassign these requests to Group C without needing to do them individually?