Request URL in email not properly formed
Hi, When SPD MSP 8003 sends out emails with a link to the request it is not showing the http or https part and hence the link does not work correctly: ://servicedesk.mycompany.co.uk/WorkOrder.do?woMode=viewWO&woID=1036 Does any one have an idea why this is as it worked correctly in 7.6? Thanks, Matt
announcement privacy
Hello I created an announcement and checked the “show to requester” option where I selected a specific group, but the announcement is showable to everybody??
OpManager on VMWare
Hi All, Just a question if I may please. I am currently running my OpManager on a virtual machine in my VM Farm. Is this the right thing to do, or should I have it running on a physical server? Thanks Paul
Reporting: Requests opened today and resolved today
Hi all, Is there a way to get a report that shows me 2 simple pieces of data at the same time - the number of requests opened today, and the number of requests marked "Resolved" today (but may have been opened at any time). Obviously each is easy enough to get on its own, but I can't figure out how to get them into one report. Any help would be gratefully appreciated! Stu
Customizable Dashboard
It would be very valuable, to have the chance to customize the dashboard. especially for the supervisor role. In fact, we are using SD to manage different groups of technicians (IT & logistics) and a dashboard that mix all them up is almost unusable. at least a new "master filter" by Group could be implemented, giving the opportunity to change the view on a specific group, affecting all the dashboard widgets with a single click. is that in your mind, already? thanks
Regarding the false report.
Hi , in OPMANAGER when i 'm seeing the server memory or cpu its showing 100% , but when i logged into the servers there CPU utilization is normail 28 %......... could u tel me what is the issue with this. y it is giving such a false report.
Partition size details
Hi to all and sorry for my english, We try opmanager 9 (9200) We have servers Windows 2008 R2 (full and core) in Esxi host. How i can see detailed info (graph would be the best) of the disk partitions status of a server in a server view? I found "Partition Details of the Device(%):", "Disk Utilization" but nothing regarding partition size (as a full info view) like in My Computer of Windows 2008 R2 (a white line that is all partition size and is colored in used part and report the two value: Total
DeviceExpert for Motorola AP-5131 support.
http://www.manageengine.com/products/device-expert/view-device-models.html says it supports Motorola Wireless switch. Is this include the AP-5131? Also how about the Cisco: 3512XL 3524XL 3950-24G Alactel: OS-6850 OS-6224 OS-7700 Can DeviceExpert be integrated with SDP like OPM/APM? If it does not integrate and I want to keep the record of DeviceExpert oriented alarm, how can I do it? Thank you in advance.
email forward
I made a rule in exchange server to forward mail from servicedesk1 to servicedesk2 but business rules won’t apply in the second server after this operation, kindly help me solve this problem
single sign on
Is it possible to have single sign on for AD Manager Plus? Users in my organisation do not have password. We use smartcard. So in order to log into the application we need a single sign on solution. Sort of like the "pass-through" oprion in Servicedesk Plus.
RADIUS Guide
dear sir is there any guide to how configure radius in deviceExpert step by step? and how i configure the credential to backup the device when using radius authenticate, because all network device we use there is radius ? thanks
Creating Incident Templates
How do I give a techinitan limited access to the system however still allow him to create incident templates on his own? Thanks
"Connection to RPC server in the workstation failed."
I am unable to successfully scan any of my workstations and servers. The last Windows domain scan was three days ago, which completed successfully. I took three random workstations, ensured Windows Firewall was disabled as that is the standard here, and manually executed scan_setup.vbs which is also used as a user logon script on the AD server. The only thing different from today and three days ago is I updated ServiceDesk from 8109 to 8110 (AFTER my Windows domain scan failed for every workstation).
Multiple SDP Installations - One Server
Is it possible to run more than one copy of SDP on one server. We use SDP to support our technical support help desk, payroll support, and guest relations. Currently they are all running on separate servers but this seems to be a waste to me. Are their any notes on running multiple copies on one server? James
TCP based syslog in OpManager?
Hi guys. Just wondering if there's any possibility to run syslog on tcp ports in OpManager as opposed to standard udp and if not, if there's any plans in the future to support this? Most standard syslog daemons now support tcp syslog (rsyslog, syslog-ng etc.) and I'd like to see it also in OpManager as relying on syslog messages to generate alerts based on matched patterns etc. over udp is not 100% reliable. Cheers, M
AD Authentication in Linux (Debian)
Hi, I'm using v7.4 on Linux servers (Debian 6/64b) and can't manage to find how to setup AD integration! In the "External Authentication Settings" tab, I only get the Radius box... Can someone point me to some documentation or link where requirements/dependencies are listed? Many thanks, Julien
Since upgrade to 5.7.0, EOL is not working
I have done the upgrade from version 5650 to version 5700. After the upgrade, all EOL information was gone. I know I have at least one device that is EOL and it was showing up on the previous version. Can you help? Dominique
Configure Device Credentials for 'Enable X' level
Hi, Is it possible to configure device credentials for a Cisco privilege level other than 15? For example, we have a read only account configured on our Cisco devices which is granted privilege level 5. We configure the various show commands that this account can use through aaa authorisation. This means we don't have to give out full admin credentials to devices. For the Privilege level 5 user to login, when presented with the > prompt, they have to type 'enable 5' and provide the relevant enable
[BUG] read config CISCO871
For Cisco 871 show conflict in configuration. in startup config 46 certificate self-signed 01 nvram:IOS-Self-Sig#3101.cer in runninig 46 certificate self-signed 01 47 30820256 308201BF A0030201 02020101 300D0609 2A864886 F70D0101 04050030 48 31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274 ....... 65 7B6CFA9E 0C75836A 00192138 526396D2 77272BFB F9CDFD5C FB6D 66 quit How ressolve this problem?
Using SDP for Multiple Departments: Categories
For those of you using SDP for multiple departments, e.g. IT helpdesk and maintenance dept., how do you handle the different categories/subcategories that each department needs? For example, the IT dept. needs categories like printers, servers, keyboards and the maintenance dept. needs categories for security system, furniture, deliveries, etc. I am wondering how you organize these categories/subcategories. I've considered two methods so far. 1) Make two categories - one named �IT� and the other
Moving Support Group
Is it possible to move a Support Group from being within a specific site to becoming a Default group? I have SDP Ent with multiple sites and the majority of the requests are handled by Techs within support groups on the local site to where the request is raised. However, some requests are handled by a Head office site. It is not possible for the request to be assigned to the correct Support Group within the Head Office site unless these Support Groups are configured for all sites. Is there another
How to check Interface`s current speed
Can you tell me please, if there is a way to check the interfaces current speed. Its possible to see Min. Max and Avg speeds, but not current. For example MRTG shows also current usage of interface
Forgetting to add completed work log
We've got technicians who forget to add work logs, is there a report that can be run to identify which jobs have not any work log added?
Migrate from 'ServiceDeskPlus' to 'ServiceDeskPlus MSP'
Dear Sir/Madam, Hi how should I migrate from 'ManageEngine ServiceDeskPlus' to 'ManageEngine ServiceDeskPlus MSP' , Although I have tried it more and more but it shows me an error which the build number is not compatible during the restore process. and after searching at manageengine.com, I found that the build number of them has totally different. So now I do not know how should I do this? or if it is possible or not ? Please help me !! Best Regards,
False alert Disk space
Dear admin, I have Alert disk space 100%, After i check in the system, the 100% utilization is in the External Hardisk startup partition . How to disable monitoring External Hardisk startup partition. the here is the screen capture :
Log file agent question
I am using the log file agent, and I am confused about the option "If the condition is matched X consecutive times". What exactly is this referring to? Twice in the same line? Two lines in a row? The meaning I was hoping for is "Found in 2 consecutive monitoring periods" but that does not seem to be the case. I am monitoring a robocopy logfile for the string "error". It will occasionally try to copy a temporary file that it can't grab a lock on and generate an error which I'd like to ignore. However,
HTTP Status 500 when viewing solutions in a client portal
Hi! if after authorization in SupportCenter to come into a client portal and to try to view the decision we see such error: The reason in settings of the server or a problem in SupportCenter?
MSI Takes FOREVER when deploying via GPO
Agent version 33. (Latest). I created a Software Installation Policy for a OU that will push out the MSI. However, when the PCs are rebooted and it comes time to install the MSI before the Ctrl-Alt-Del screen, it takes about 20 minutes. Way longer that it should. I have all post installation tasks disabled in the Admin Console. From what I have read, the MSI file is the only file needed for a GPO Deployment. I have peeked in the GPO, and my server's IP address is indeed hardcoded in the MSI.
Unable to configure JBoss with Manage Engine 10
Hi Support, I'm unable to configure JBoss with Manage Engine 10. Currently I'm using JBoss AS 7.1.1. In older versions, we usually deploys either "jbossagent.sar" (or) http-invoker.sar What to deploy in the latest JBoss AS 7.1.1? Waiting for reply, Regards, Harish
Deleting Site - Stays at Processing
Hello. I am trying to delete some sites. I have 2 sites that I am unable to delete / merge into an existing site. When I select the site to move the information to...SD + puts up a window that indicates processing. Unfortunately, it never seems to finish processing. Any insight? We are running 8.1.0 build 8105.
Ability to mark a ticket as sensitive / private
Good Afternoon, I was wondering if there is a method of making a ticket as sensitive/private so that only members of a certain group could see the ticket. I did run a search and did encounter a ticket from 4 years ago stating that the functionality was currently not available but offered a work around. Is this still the case? Regards, Jason Stuart
Incident - Additional Fields
I'm writing something up at work to access one of the additional fields in incident, specifically it's grabbing the value from the custom field "Estimated Time to Complete" and I'm wondering where that's stored in the database, I've searched through and haven't found anything obvious, so I decided to ask here. Thank you in advance for your help.
After 8.1 Upgrade auto change status rule/action no longer working
In 8.0, when we would 'Submit for Approval' the SR would automatically change status from 'Open' to 'Waiting for Approval' which stopped the timer. For the life of me, I can't find where/how I did it in the prior version to re-enable in 8.1. After upgrade, it's no longer working. Can anyone offer any advice? Regards.
Username or Password is incorrect
Hi, I have installed service desk plus 8.1, sql 2008 r2 and windows 2008 r2. When I try to login with the deault administrator password I get the error message "Username or Password is incorrect". The query provided in a previous thread indicates that no deafult users was setup select aar.account_id,al.name from aaaauthorizedrole aar left join aaarole ar on aar.role_id=ar.role_id left join aaaaccount aa on aar.account_id=aa.account_id left join aaalogin al on aa.login_id=al.login_id left join aaauser
SQL to MYSQL
We were just accessing our database trying to create a Crystal Report from it and we noticed that when we upgraded SDP to 8.1 it changed the database from the current SQL that we were using to a MYSQL database. We really would like to go back to using the SQL database but were wondering if there is a way to change the current MYSQL database that has been in use from the release of 8.1 back to a SQL database? Also what would of caused this switch in the first place as during the upgrade process at
Reporting on re-assigned/escalated tickets
Can i please get the MSSQL Query for the linked report : https://forums.manageengine.com/topic/reporting-on-re-assigned-escalated-tickets
Groups / domains
Hi there I have made a Support group SP1 and assigned support reps to this group. Is it possible to automatically assign all requests from a specific account to this support-group? I yes, I have tried to make business rules stating that "sender contains "ccount-domain" ... but it doesn't work. Please advice BR /Ronni
Can user have double roll - both as user and support rep?
Hi Is it possible to make a contact like this: - A contact is connecter to an account as Primary Contact - make same contact a support rep Is that possible? Best regards /Ronni
How to make change "contact" fra mandatory to non-mandatory when making a request
Is is possible to make "Contact" non mandatory when making a request in Supportcenter? Instead on "concact" I would like to make "Account" a mandatory field. Is that possible? Best regards /Ronni
auto assign
I created the business rules for the sites that I have and configured the support groups members but all requests are being assigned to a specific technician, and in the request details, the site is being assigned automatically , so what went wrong?
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