Feature Request - Make asset remote control available on New Incident page
We just upgraded to 8112--I love being able to use DameWare MRC with SDP now. We originally migrated to DamWare because this feature wasn't currently available in the current version of SDP at the time, and it still isn't today. When creating a new incident, you select the asset associated with the user. However, before you can get the link to initiate remote control with the asset, you have to save the ticket first. I don't want to create a ticket, enter some very basic information about the incident, save it, then get access to remote control, then have to add notes about what I did to troubleshoot. I'd like to include all my troubleshooting information in the original incident description.
Is it possible for you to allow us to initiate remote control directly from the New Incident page? Thanks!