SCP Request Add-in Outlook 2010
Hi, I have developed an add-in for Outlook 2010 that uses your API I put it into production in our company on 40 workstations and the result is unbelievable now all of a sudden ALL of our employees are registering more requests and even our CEO and sales are taking more part in using Support Center Plus to create and manage requests the increase in request creation is around 15% I would really like to take my add-in and take it further but to do that I need more features in the API For example
Problem upgrading ServiceDesk from 7611 to 8000
Hi, I am having problem in upgrading SD from 7611 to 8000. I got this message when I reached 99% of the upgrade process "Failure, Please check the link". I have done the rollback process and now it is working but I need to upgrade the ServiceDesk. Can you help me? Best Regards Rita Azevedo
problem adding new technician
my problem is that i can not add new technician and the save button dose not respond after adding all details and the fallowing massage appear (Error while invoking ajax request : dialogProperties is undefined)
APM Insight agent - Weblogic OOM
We are facing issues on production weblogic server with APM Insight agent installed. Weblogic stops responsing with error: java.lang.OutOfMemoryError: nativeGetNewTLA at java.util.LinkedHashMap.createEntry(LinkedHashMap.java:424) at java.util.LinkedHashMap.addEntry(LinkedHashMap.java:406) at java.util.HashMap.put(HashMap.java:474) at sun.util.resources.OpenListResourceBundle.loadLookup(OpenListResourceBundle.java:118) at sun.util.resources.TimeZoneNamesBundle.handleGetObject(TimeZoneNamesBundle.java:59)
Configure a path for saving the attachments
Hi, In the lastest helpdesk version : 8.1.0 Build 8114, you have built in the ability to modify the path for saving file attachments. When I look at the options screen the path that is filled in is: "C:\ManageEngine\ServiceDesk\bin\\.." However looking on the server, the real current path seems to be: "C:\ManageEngine\ServiceDesk\fileAttachments\" What happens if I change the file attachments path to for example: "E:\FileAttachments\"? Will I have to copy the existing attachments to the new
Count of sent emails seems off
I checked my sent emails folder and it shows I sent 32 emails on Friday, however, when I run the report on Exchange Reporter Plus, it shows 29. What exactly does it count? Attached is the a picture of the Exchange Reporter Plus report count and then a list of emails I sent (minus any sensitive information) that shows 32 records. Also, most of my emails were sent to internal receiptients, yet, it shows that they all went to external. An explanation of how it counts email would be greatly
SMS Notifications Not Working
I have a Business Notification rule set to Email us whenever a ticket is created with a HIGH priority. This feature works fine. I then have another business rule set to SMS us whenever a ticket is created with emergency priority. The email works great however the SMS feature does not work. What am I missing? I have entered our SMS email adddress in the SMS Email ID however we are not getting any text messages when this rule runs. Is this a bug or is something not set properly?
Is There a Way to Add Multiple Devices at a Time?
When we are notified of new devices on our network, sometimes if can be 30 at a time. We've been inputting them individually into OpManager and it occurred to me to ask if there is some way to add multiple devices at once? Thanks, sd
Unable to start servicedesk Plus server
Hi I installed SDP 8.0 just now, after Installinon end it gave me an erorr " Stsrt Erorr ". I tried to stsrt it form Start->all programmes-> msnsgeengine servicedesk plus-> servicedesk web client =>gave me massage in black screen to start server first, because server in not started. When I tried to start server from Start->all programmes-> msnsgeengine servicedesk plus-> servicedesk server => it get me nothing. finnaly I tried to start server from run window: cd C:\programe file\manageengine\servicedesk
Robo Technician - Access Denied
I am using the trial version of Service Desk Plus and have set up the Robo Technician to reset the password along with a template for the password reset. However, when testing it it always bring back the error message Password reset failed. Access Denied
BackupData.bat error message
Dear all, I received a message from my Service Desk that the scheduled backup cannot be completed successfully. Below is a portion of the notification I received: Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com java.io.FileNotFoundException: ..\fileAttachments\Request\Aug2012\1600 (The process
Buffer and cache showing zero's
We just turned on the MSSql module and all the data seems to be reporting fine but the fields: Buffer Cache Hit Ratio Cache Hit Ratio are both reporting 0 for their numbers and there are some zero's for other fields as well but most have data. Such as buffer: Buffer Cache Hit Ratio 0 % Page reads per sec 18 /Sec Lazy Writes per sec 0 /Sec Also here is Memory Excess Total committed memory needed 0 KB Granted WorkSpace Memory 0 KB SQL Cache Memory 32032 KB Now I have about 6 other SQL server
ServiceDesk Plus iusse after upgrading to 8114
Dear support, after last upgrade to 8114 we are experiencing a performance issue: Every day, some time since we start working (time may varies from 30 minutes to 2 hours) SDP begins to respond a bit slower than usual, then gradually the waiting time for any actions to be committed increases more and more until SDP becomes unusable, so we have to restart the service (or the server). During the working day we have to restart the service at least three/four times! Note that the same iusse is reported
Least performing paths Widget?
Hi, On the RTTdashboard (IPSLA) there is a section for the least performing paths, but I don't see any widgets or widget ID. I would love to embed this on our intranet page. I pasted a pic of it from the RTTDashboard. Thanks! Rob
Send email to the user when password or Q&As are changed/reset
Hi all, I would like to know if it is possible to Send emails automatically to the users when password or Q&As are changed/reset. Kind REgards FK
can you give us the datamodel for support center plus 7.9.0
Hi, We're from K3 Business solutions and are creating a dashboard in Qlikview on this and some other systems we're running. The table structure is very unclear in SC+, do you have a datamodel or table definition sheet to help us? Kind regards, Johan Vermeulen Pre-sales consultant Product owner Business Intelligence K3 T.: +31 (0)15 251 6555 M: +31 (0)6 46141219 E-mail:johan@k3business.nl
Not list the services - server 2008
hello I OpManager Enterprise central probe and version 9, installed on machines with Windows XP, I'm trying to monitor a server with Server 2008 R2 64bit via WMI, but the next problem is ocorendo, the CPU information, memory, disk being monitored certain, only that the MSSQL service and can not monitor. the services SNMP, WMI, RPC and DCOM are active I created a community for SNMP I am using a User with administrator permission gave permission for that in WMI User The strange thing is that some monitors
get Warranty information based on service tag/serial number
Hi, Is there any way to integrate service tag / serial number to fetch warranty from their websites? Eg. http://preparedpc.com/2010/05/11/dell-warranty-information-script-puts-your-computers-information-into-an-excel-spreadsheet/
Message Tracking log gathering doesn't work
Hello, I have this error in Exchange Reporter Plus when gathering Message Tracking Log: "Table '.\erp\mailboxrcvdtraf' is marked as crashed and last (automatic?) repair failed" Is there any way to repair this crashed table? Thank you.
otherMailbox Attribute
I want to insert the multivalued field otherMailbox in my customize Layout. Custom Attributes --> Add new field Display Name : Others mail LDAP Name : otherMailbox Data Type : Unicode String In my LDAP browser the display is : Attribute --> otherMailbox Value --> mail.address1@mycompagny.com; mail.address2@mycompany.com In my ADSelfService Plus Display : How do I set my display to have a real multivalued field ?
Force user to go through secret questions setup procedure
Hi, i would like to know if it possible to force user to go through secret questions setup procedure. We want to set a deadline after which a user must go through the procedure before being able to login. I thank you for any help. Regards
Monitor temperature in IBM bladecenter series H
Hi all: I'm testing the product and I have installed the free version (up to 10 computers) installed. It works quite well, but I have problems to monitor rare equipment. My problem is with the IBM BladeCenter H series, I can't get the OpManager same temperature. If other data, but not the temperature, I sorry but my english is very bad. I'm from Argentina. Thanks for all
"Could not allocate space for object 'dbo.Schedule_Audit'. 'Schedule_Audit_PK' in database 'ADAIDOT' because the "PRi
"Could not allocate space for object 'dbo.Schedule_Audit'. 'Schedule_Audit_PK' in database 'ADAIDOT' because the "PRIMARY" filegroup is full Had this issue and discovered SQL Logs were full due to how a report was setup to gather information. Now I can't the service ManageEngine ADAudit Plus to stay started. Event Log - The ManageEngine ADAudit Plus service terminated with service-specific error %%-1. The Warning before that is TCP/IP failed to establish an outgoing connection because the selected
Discrepancy Between DC and Windows Update
Hi, I have come across a discrepancy between the patches that Desktop Central think are applicable for our clients and what Windows Update shows as available updates. While this is an issue for most Desktops in our organisation, here in an example based on my laptop, which is Windows 7 Professional SP1 64-bit. Among others, Windows Updates says I am missing the following update: KB2705219 However, DC does now list this for my computer, and when I try to install it manually, it returns with Not
Embed html into widgets/dashboard views
is it possible to embed html into widgets/dashboard views. I.e. for formatting, extra line items, captions. i understand that can be risky but this is purely intranet accessible. is it possible? thank you
OUs creation
Hello, I would like to know if in AD Manager Plus, a feature will be available at one time in order to create OUs. Regards Philippe
Importing OU
I would like to import the Organizational Unit path in which the user is in along with a specific attribute (within the OU). Any way to do this?
Can the dashboard be edited?
Hi, Can the dashboard charts be edited? I would like to edit the “Request Approaching SLA” chart to be in days rather than minutes. Thanks for any help.
Unable to add information to the 'proxyAddresses' field when importing CSV
Hi, When I import a .CSV file with multiple users, everything is added except the data in the 'proxyAddresses' field. All other fields are imported correctly, and AD-Manager does not give me an error message. My .CSV look like this Displayname,samaccountname,sn,givenname,userprinciplename,name,proxyAddresses,description Aali Ali,Ali,Ali,Aali,Ali@mail.com,Ali,"SMTP:aali.ali@mail.com;smtp:ali@mail2.com",USER All other fields are like I said before, added correctly. When I enter the Attribute
Unable to add information to the 'proxyAddresses' field when importing CSV
Hi, When I import a .CSV file with multiple users, everything is added except the data in the 'proxyAddresses' field. All other fields are imported correctly, and AD-Manager does not give me an error message. My .CSV look like this Displayname,samaccountname,sn,givenname,userprinciplename,name,proxyAddresses,description Aali Ali,Ali,Ali,Aali,Ali@mail.com,Ali,"SMTP:aali.ali@mail.com;smtp:ali@mail2.com",USER All other fields are like I said before, added correctly. When I enter the Attribute
domain is not displaying uder Active directory reports
One of my domains is displaying under SOM but is not being displayed for Active Directory Reports. I am unable to sync as a result of this . Kindly help me out.
Data Collected but Event Deatils says NO DATA FOUND
Hi Eventloganalyser appears to be working fine until I drill down into an event and get the error "No Data Found" Please assist. Many Thanks Brent
Our Cisco VPN Direct Connect software keeps uninstalling automatically
I have tried removing all software from the prohibited list but for some reason one of our users keeps having to reinstall the VPN connect software Any thoughts
Can I import Contracts from a csv or similar
Hi, I want to manage our domain name renewals in the contracts area of ServiceDesk Plus using the notification facility. I don't fancy adding hundreds in manually and wondered if we can import them via a csv with all the settings already configured from that csv, or any other file as I've not collated them all yet so can put them in to any file type. We're currently running version 7.6.0 Build 7605 but will be performing the upgrade to 8.0 Build 8008 very shortly so if this is available in
Adding Field to Existing Template
When I am adding a field by draging to an existing incident template, and click save. Then it shows a message "You have removed the following fields<different field name> from the canvas.The values for these field(s) will be set to null for all workorders belonging to this template.This may take some time to complete Do you wish to continue?". Need urgent help on this. Thanks in advance. Regards. Saswat
Adding tables to the sql database for help desk?
We need to add an external form that feeds into our help desk, am I able to add tables to the sql database?
RHEL 5 support
Hello, On the requirements page (http://www.manageengine.com/products/passwordmanagerpro/system-requirements.html) RHEL 5 is not listed as an supported OS, CentOS 5.5 however is (and CentOS 5 is based on RHEL 5). My question is, if we install Password Manager Pro on RHEL 5, will we be able to receive support for our setup? Thanks!
Technician and Requester display names
Hi, We have just developed an issue where the requester and technician names imported from AD are displaying AD login values rather than Display Names. Looking through the forums I notice that this issue has been mentioned before (4 years ago) and the resolution was to update to a later version. http://forums.manageengine.com/topic/requester-and-display-name%3f We are using : Version 8.1 Build 8114 Cheers Big P
Mass answer ...
Greetings Is there any possibility to write one answer for many users that sending the same request question ? regards
Solutions public or private
Hello, I am searching in the database the attribute “public-private” for the Solutions and I can’t find it. In which table does it store data? And which is the name of the column? Thanks for your help
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