Does SC+ Have a Bulk Archiving or Delete Facility?
As you accumulate cases over a number of years you will eventually want to archive old requests out of SC+. I haven't seen an admin option for this purpose. Is there an archiving or bulk delete facility that will let you export or delete Requests out of SC+ (e.g., all requests that were closed within a nominated period)? Thanks
maintenance on DB??
What should be done on the DB over time to insure the system operates efficiently? Is there a way to archive/compress or delete attachments in the DB as a recurring task??
Mobile Device Management release
Hi, I just received a newsletter advising the release of the MDM, we have the enterprise version of Desktop Central and would like to look at the MDM. What is required to get this operational. Thanks. Geoff.
Login restriction feature request
Dear All, Would like to propose new feature to restrict login in to machines from Different users through Desktop central policy. Please vote for it to make this happen soon. --------------------- Rajesh Singh
Registry change deployment
I am trying to remotely modify some registry keys so that we can properly deploy our Antivirus solution. I have the current version of Desktop Central installed. The problem I am running into is that I can't seem to select any key location other than HKEY_LOCAL_MACHINE I require to make slight modifications to: HKEY_CLASSES_ROOT HKEY_CURRENT_USER HKEY_USERS HKEY_CURRENT_CONFIG Systems Administrator Bird Construction Inc http://www.bird.ca http://ca.linkedin.com/pub/carlo-piva/31/267/a5b
Support Center Plus & TFS Integration
Hi, Is there any SCP and TFS integration at the moment. I have read on the Service Desk forum that some was coming and I know that these systems are very similar. Is similar planned for SCP? Thanks, iSAMS
Add Requester - Additional fields as mandatory
Hi guys, We would like to know how to add as mandatory a requester additional field. We couldn´t do it from the Incident template because there isn´t possible to modify requester fields. We are using SD Plus MSP v 8.0 build 8003. Thanks in advance for any answer. Regards, Sebastian
Hotfix 7912 released
Dear Customers, We have released our new hotfix 7912. Here you can download the hotfix http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of features and issues fixed in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7912 Please take a backup before the upgrade Thank You. Regards, Arun SupportCenter Plus
SDP 8.1: max. number of service request templates?
What is the maximum number of service request templates we can configure within 1 service catalog?
Automatic login "disabled" at MS splash screen - Gina install
Hello Automatic login is "disabled" when gina is installed on a pc (regardless of MS OS). How can you install gina, and also have automatic login? Ex. We have many technicians, that uses Royal TS, and there you can simply just click on the server and it logs you in, with your credentials. Now after gina is installed, you are forced to CTRL + ALT + DEL / Click on your login and type password. Can it be changed somewhere ? Version : 4.5 Buildnummer : 4541 Best regards
Nortel/Avaya IPFIX "V9 flows of unknown template are received from" on NFA
I see where a couple of people have had the same issue, and that the "fix" was to have ManageEngine tweak their individual installations. I just had this working on NetflowAnalyzer build 9100. And then I updated to 9700. Doing a complete deinstall and reinstall of 9100 now gives me the same problems. Aaaarrggghhh.
Resetting the ticket numbering system
Is there a way to reset the ticket generating numbering system back to the initial ticket number of 1?
How to monitor individual information stores with Exchange plug-in?
We have five mailbox DB's on the server. I would like to monitor the size and availability of each mail store DB and logs. I need to see each mail DB separately and how much space each is using. I would like a breakdown of the user logons, read/writes and messages sent/received per mailbox DB. Also, I can't find any way to monitor the Exchange log files. I have Exch2010 (and OpMan 9.2 with Exchange plugin). Thanks
Available Site for technician: empty
Hi, I configured the sites on SDP and now i'm trying to associate technician to that site. In available site in Users - Technician i have nothing and i find in associated sites "Not in any site" There is step that i could miss in configuring it? * Under Admin>>sites: all sites are available after importing from AD.. So how can I associate for every site specific technician? Thanks
HTML formatted text in the request body
Hello, We are having some issues with the rendering of the requests if using HTML formatted text - mainly copy/paste from Outlook 2010. The first issue is a lot of blank spaces between lines - double spacing - after saving the text in the request. The second is that with every edit of the request, in the history it is saved also the FULLDESCRIPTION with before and afrter, even if no changes were made to the Description body. Both these issues lead to a considerable amount of wasted space and a very difficult follow
Pass-Through Authentication LDAP
it is possible to have automatic authentication with ldap in current version Service Desk Plus ????
How are people dealing with Web Filter/Cache Engine/Proxies for Billing?
We have the netflow analyzer and the billing module. We currently have been planning to bill on our aggregate but are unable to as it has proxy server IP addresses hiding multiple customers on the back end. We also have netflow on the port that connects the proxy server people are using and being hidden behind. We'd like take the aggregate and negate the proxy's IP address and then add in the IP traffic from the interface that connects the proxy for billing all traffic and the traffic going to
cannot edit default requestor incident template....
I want to add some fields in the default incident template for the requestor. The Drag & Drop panel is greyed out... why? I am logged in as Full Administrator and have no issues editing anythign else. Including the default incident template for the technician...
Auto time recording for Work Sheets
Hi We're currently looking at migration for our HelpDesk software. One feature I can't seem to find - Is it possible to 'automatically' record time spent by a technition on a call by the time the technition has the call record open? If so, can a technition have multiple calls open at the same time & does the time get recorded against each open call?
SupportCenter Wiki Page not updated since 7904, now on 7910.
SupportCenter Wiki Page not updated since 7904, now on 7910. https://supportcenter.wiki.zoho.com/SupportCenter-Plus-Wiki-Home-1.html Should show and list, Roadmap, Issues, Hotfixes, Enhancements. Please update Cheers Rich
Problem with subject headers changing when replying
Hi, I have this issue when I communicate with another support center: For example: I send email with this subject: Problem with xx [Fwd: ##15519## : unit xx is not working] They respond with this subject: [Support #YMF-870-59464]: Problem with xx [Fwd: ##15519## :unit xx is not working] When I hit respond again I get this subject automatically: Re: unit xx is not working [Request ID :##15519##] The problem is that I then need to manually paste back the other support center's code, or a new case
standby server error
hi i have big problem when i install standby server i get the error "error while configuring server" when i telnet the 13306 port of primary server from standby server i get the flowing error "N♦Host 'mon-standby.rasana.ir' is not allowed to connect to this MySQL server" what can i do ?
NBAR Configuration Issue
Hello - I'm a new user of this application and am having an issue configuring NBAR interfaces within the app 9.7. When I click on NBAR and attenmpt to add an interface to the NBAR section, I can select the interface but upon pressing Save receive the following error message: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception com.adventnet.iam.security.IAMSecurityException com.adventnet.iam.security.SecurityFilter.validateURLRule(SecurityFilter.java:665)
User AD import - Service - Site
Hi, Ideally we would like to import Services and Site not from the user attributes but from its Organizational Unit. For instance, "Service" will be the name of the OU in which the user is in. Thanking you in advance, Cédric
Service Desk Plus - customize the reply from requester action
Hi all, Is there any possibility to have Service Desk Plus follow the rule described bellow? - for every reply received from the requester, the request status should be automatically changed to a custom created status, with the exception of the Closed status More exactly: - we have defined some custom statuses to follow the internal request processing workflow: In progress, Waiting for..., On-Hold, etc - when a ticket is starting the process, it is manually changed to status In progress by the assigned technician and subsequently through
Downtime Scheduler
Hi, Is there a log showing if the Downtime Scheduler job has actually done what you asked it to do? We get alarms on servers that are in Downtime Scheduled jobs, and i need to check what happend, if servers are put in not monitored status, if the Downtime Scheduled job even starts etc. Regards, Svein
How do I monitor disk IO in linux?
Running Redhat Linux 5 on my test system. Disk IO on sda is described by this oid: .1.3.6.1.4.1.2021.13.15.1.1.4.17 (writes in bytes) .1.3.6.1.4.1.2021.13.15.1.1.3.17 (reads in bytes) When I get the value by hand (snmpwalk) it comes back as 234949468431 in bytes. / 1024 / 1024 turns it into MB, about 234949MB, or 235GB. So I tried ((.1.3.6.1.4.1.2021.13.15.1.1.4.17/1024)/1024) and got 0 back. Then I tested against .1.3.6.1.4.1.2021.13.15.1.1.4.17, and got 0 back, from OpManager. They I tried putting
Help whit report by account and totals
Hi everybody, I need some help to generate the follow combined columns report (this month): Account, Site, Total Time Spent, Total closed resquests, Total % SLA violated I am using MSSQL,
Cannot pickup request with imported site
We recently upgraded to 8.114 Since that, SDP has created sites for AD users that have the site information associated to them. However, when one of our technicians attempts to 'pick up' an auto-logged request (autologging via email from an AD user to our helpdesk email account - that logs a default request), they get the error message: "Cannot be picked up as technician not associated to site" Using the admin tool to look at the technician(s), they are all set to "not associated to any site" - this
Error in MIB
Hi folks, Trying to load the attached MIB file for our Netgear WG103 WAP's and getting the following error: Error parsing MIB:WG103_V2.2.2.mib Exception while loading MIB:Could not parse the file C:/Program Files (x86)/ManageEngine/OpManager/./mibs/WG103_V2.2.2.mib. The error occured at the line no: 875 ,column: 25. 1. The keyword 'ACCESS' or 'MAX-ACCESS'may be missing. or 2. The keyword 'SEQUENCE OF' may be missing. or 3. The syntax with invalid subType construct. Little bit unsure what the issue
ask Service Desk configuration
Dear Sir, I'm new at ManageEngine Service desk PULS. I just wonder whether I can use this tool to export my IT assessment such as Desktop and laptop to an Excel sheet. For example, I would like to query all the computers of which the memory is less than 4GB. Also, can I just export all the desktop to Excel?
How to keep quiet a event log alarm
We have varius alarms, that we want to became cleared definitely because not critical.
"At a glance" report
Is there any way to make such a report: Title -- "All is ok" (or "Some warnings, nothing critical", or "Critical! pay attention!") Body: Short summary for all the systems: ServerName1, status ("Ok","Warning"...), performance metrics (CPU usage, Memory usage, HDD usage, processes running 3 of 3),"Some EventLog warnings exists" ServerName2,.... Switch, status, Router, status My CEO wants to receive daily report on the health of my IT infrastructure, so in a simple form report can be ServerName1 --
problem in configuring the standby server
I am getting an error "primary server is not running on the host/port". server1 - primary server server2 - standby server port - 80 When I am configuring the standby server it is giving me an error 'primary server is not running on the given host/port'. I can telnet the port 80 of server1 from server2. please help
consultation
Dear. We need to look at where you can see the query that performs database app to configure a monitor. Attentive to your comment. Greetings.
Archiving questions
Hello, I am looking for some specific information on the archiving portion of the product. I have looked at the main site but it did not have some detail I want. 1. Automated archiving based on schedule - I believe it does it, want to double check 2. What format does it archive in? 3. per question 2 - can any system view the archive or is it only view able within ADAudit? 4. can the archive automatically be saved to a network share? Thanks for the help.
Mandatory Field
Hi, Is there a way to make a field within a user template mandatory? I need to make the Employee ID a required field for certain templates. Regards, JP
Description Field does not Populate from an Email
Since updating to SD+ 8.1.0 build 8109, when a requester sends an email and it creates a new request the email body does not go into the Description field. It now goes into coversatons. To view the message body you need to click on View All Conversations and then click on System message. This is an extra 2 steps instead of just reading the description. Is there a way to make the email body go back to the Description like it used to?
Password never expires
What is the best way to set "Password Never Expires" to yes for users in OU?
Resource in Resource Group not saving...
Hi After running a successful trial in the test environment we are not in the process of purchasing the product. To work ahead I have installed PMP already and have started the configuration. First thing I need to do after the initial configuration is add a Resource (Domain Service Account) to the Resource Group (Manually picked) to list the services running on the resource to restart when the password is changed. When adding the resource to the resource group, as how I did in the test lab, and saving
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