weburl monitoring
Is there a way to probe a website out on the internet (like www.microsoft.com, www.google.com etc) using a specific proxy server. So I could set up 4 probes, checking if it can access www.google.com, but probe 1 going through proxy 1, probe 2 going through proxy 2 etc.
Checkpoint Mibs issue
Hi Team, I have uploaded the check point mibs in OpManager and getting a Error Error parsing CHECKPOINT-MIB Exception while loading MIB:Could not parse the file C:/Program Files/AdventNet/ME/OpManager/./mibs/CHECKPOINT-MIB. The error occured at the line no: 3489 ,column: 41. Please find the attached Mibs for your reference.
Help on changing Domain User Name example
Need help on changing the example that is shown when prompted for "Domain User Name". It shows a (Example: Jsmith)" but we use firstname.lastname. Rather not confuse the users. Thanks
issues with IE after 4550 upgrade
after upgrade to 4550 (from 4520) I cannot click with IE 9 the different sections (tabs) inside ADSelfservice. It works with firefox. When I try to click Reports/Configuration/Admin/Support nothing happens. Same for the users. Please advise. Many thanks. Artur
Selective Migration of Portions of Service Desk
We are getting ready to upgrade to the latest SD version. When we do so, we intend to move to an new server/db etc. and archive the old info. Since we've done some organizational growth we also intend on changing some of the 'structure' in Service Desk. (I.E. Sites, groups, rules, etc.) However, there are certain portions, like our service catalog for instance, that we would like to import into the new SD so we do not have to recreate it from scratch. Is there a way to selectively copy information
Mobile Login
any way when I type the URL of my ticket system on my mobile phone that I can bring it up on the full browser of my phone and not have it direct to the mobile browser of ticket system? I want the full view, not mobile view.
NTLM Failed Redirecting To Login Page..
Hello When I use firefox 12.0 on SD+ 8.1.0 Build 8104 I keep getting the error NTLM Failed Redirecting To Login Page.. Can you advise on what to do to fix it?
Manage Engine -AppManager can it be integrated with HP Operations Manager ?
Manage Engine -Application Manager can it be integrated with HP Operations Manager ?
Comment on the closure of the ticket - Notification
When a ticket is closed directly by the user there is the possibility to insert a comment; is it possible to add a notification with the comment to the tecnichian?
High CPU load WMI on Windows2008R2
L.S., we are using Applications Manager to monitor our applications and I've recently added a new monitor: "Windows server 2008R2". The polling interval is set @5 minutes. Each time appman polls the 2008R2 server (with SP1) the CPU% peaks to 50-60% CPU. The CPU utilization therefor shows a average of >50CPU % overall and this is not correct. In between polls the CPU goes down to 2-5 %. We monitor several windows servers with other OS's but the problem only occurs on this 2008R2 OS. awaiting your
Please configure mail server settings
Hi guys, Running build 4530 every time I try to schedule a report I get "Please configure mail server settings" and then redirected to the mail server settings page. The server name is in there as well as the port number, and sending a test message works ok. Do you have any advice as to why it wont acknowlege that the server settings are entered? Regards Elliot
Last few Highly Vulnerable Systems don't seem to complete
I have about 4 workstations that are down to two or less patches. I have deployed those patches at least 5 times and rebooted more times and they are not showing as complete. I have also performed a manual Windows Update and they find nothing Can ou help me get these cleared?
Is it Possible to select all Domain/Remote Offices when creating a configuration
Using the Add UserCollection Wizard, is it possible to select all permutations of Select a Domain/Remote Office: I need to push a common set of HKCU keys and values to all PCs known to DC but we have a multiple Remote Office and Multiple Domain/Workgroup setup. Also, user account logins vary from one PC to another. Thanks Mike
AD_audit plus report modified/deleted files
hy there I cant get a report for the deleted/modified files, I only get reports for the created files. Is there a way to do this wihout SACL, I am trying to do this with policy manager.
MDM VPN Profile
When trying to configure an IPSec (Cisco) VPN within a Device profile an error message appears when saving: "Error while updating VPN details." Build No: 80114 Thanks for your help.
LINK BUSINESS
Dear good day. I'm trying to create links in the business view, but when I associate the same device to not allow others the same, saying that is already in use. This problem does not occur in 9011. Thank you. version 9200
Resolved Time not populating
When running a report in the Incident Reports Table Schema, Resolved Time is showing as "Not Assigned" even though the individual tickets show a date/time resolved. Running ServiceDesk 8.1.0 Build 8116 SELECT wo.WORKORDERID "Request ID",ti.FIRST_NAME "Technician",wo.RESOLVEDTIME "Resolved Time" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID WHERE (((wo.CREATEDTIME >=
Opmanager backupDB.bat problem
Hi, I'm using Opmanager 8 Build 8723. When I try to backup the mysql DB of the server from the file backupDB.bat I receive the error below. Could you help with the issue? Thank you ******************* Backup DB Started *********************** Backup Started on 11-12-2012 at 11:39:07:295 Trying to get DB connection ..... Successfully connected to DB. Please wait ! Reading tables from configuration ..... Tables to backup : ..... ..... ..... [Please wait ! Backup DB started ..... Error in executing
Run Program - Permissions?
I've browsed these forums last week looking for an answer to the issue I am having with Run Program / Notification Profiles, but I have not had luck applying the suggested answers from the other cases. I want to recycle an IIS application pool when a URL monitors threshold is triggered. The methods I have tried. (all scripts attached) 1.) Psexec: Batch files in /OpManager pseRecycleFSA.bat: C:WindowsSystem32psexec.exe %1 -c -f -h -d LocalFSARecycle.bat Arguments in notification
Missing Interface
We are using Netflow Analyzer 9.5 for several Cisco ASA devices and Cisco routers at several locations. We are having issues with a single interface on 1 ASA. The link status says it is down. When I click the icon to the right of the device or "Interface Parameters", the interface ID says, "Adaptive Security Appliance 'Ethernet0/1' interface". I know that Ethernet0/1 is administratively down. It should be monitoring Ethernet0/3 instead. If I look at history, I find that it somehow changed about
Opmanager stops working from time to time
Hello Is there anyone that have similar problems ? Opmanager stops graphing from time ti time and only restart helps to mage graphs again working. There is nothing in logs - and for now we need to use opennms that is monitor opmanager - is it still working. Thanks Pawel
Category - separate sets for Requesters and Technicians
Hi, is it possible to separate categories to be viewed and used only by technicians? I understand that currently not even in latest version of SD+ Enterprise. Does anyone have a tip how to hide some categories for requesters? Thanks David
LDAP Configuration
How do I configure eDirectory ldap when adding a new domain controller?
Additional field
I need to have a global custom field "Client" that is available to all modules of ServiceDeskPlus. I can accomplish this by adding custom fields to the 3 different modules (Requests, Problems, Changes) however it would be easier if it could be a global and I only have to maintain 1 pick list. Is there a way to accomplish this with the current product? I also need access to this field for timespent reporting in all 3 modules.
Can't Duplicate Requests Generated from a Service Catalog Entry...
Hi, I've added a new Service in the Service Catalog - with quite a few custom Resource Detail Fields. Once the Requester completes and submits the Request - Spawned from the Service in the Service Catalog - there is NO way from the Request (in the Request as a Technician) to "Duplicate Request" from the "Action" Pull-down in the Request. 1. This works on Requests generated via an Incident Template. 2. If the Requester does a "Reply" within the Request, when the Technician attempts to "Split the
Where can i download MIBS for ProLiant BL460c G1?
Please help me find MIBS for ProLiant BL460c G1.
Universal Deployment how much can hardware change
Hi, Is there some limitations about how much hardware can chage when using OS Deployer Universal Deployment "feature"? Kind Regards, Petteri
Distributing OS image over WAN
Hi, Do you have to install Distribution Server in dedicated server at remote site or can it be run on print or file server? Or is it even possible to install Distribution Server in Windows 7 PC? Some desktop management products can use one of the remote site client PCs as a "distribution point" for rest of the PCs at remote site, is there this kind of feature in Desktop central? /Petteri
Automating OS image deployment and application deployment
Hi, If I have a clean OS image without any un-necessary applications. Can I create an automated task where both solutions OS Deployment and Desktop Central Software Deployment work together? OS Deploymet pushes the Windows 7 image after that Software Deployment starts to push selected application packages automatically. Or do I have to make these in separate steps, step 1 OS deployment, step 2 application A deployment, step 3 application B deployment, step 4 application C deployment ... Kind
Business Rules order in folders
Hello We use business rules and we around 120 rules as of now. The problem when management them is to find the rule you want. I would like to be able to put them into "sub folders" where I can have just rules for Active Directory in one folder and Backup rules in the Backup folder. To have an order in the way the rules gets processed, You process the rules that are in the root folder first, then you process each subfolder in the order they are placed. The rules in the subfolders are processed in
SFlow on Blackdiamond 8810
I have an Extreme Blackdiamond 8810 switch that I am able to monitor some ports in NFA. I have a problem when I enable SFlow on other ports, the buildings passing through those ports lose ability to connect to internet. Everything else appears to be fine, they just lose HTTP traffic at those sites. Any thoughts?
SDP 8.1.0 Build 8101 VM Host Scanning
I have installed the latest version of servicedesk Plus in a test environment in preparation of the migration of our live version. The main feature that would benefit us is the VM host/guest scanning as we want to easily see which of our servers are VM guests and which servers they are hosted on. Although this feature is apparently available in the latest build i cannot see where this information is show. I have successfully scanned a VM host on our network and a VM guest server but neither display
Outlook Calendar Integration
I have been monitoring the Support Center forums, Because I am looking for an new Support package. But I need the Outlook calendar integration in order to move forward. Is their a time line when the sync will be completed? Thanks
ADSelfService Plus 4.5 Build 4560 Released!!!
Hello Everybody! It is with great pleasure that we announce the latest release of ADSelfService Plus 4.5 build 4560, armed with features to "Force users to enroll" and "User Attempts Audit Reporting". New: Force users to enroll' with ADSelfService Plus the minute they log in to their machines. User Attempts Audit Report - Keep track of all User logins and Reset Password/ Account Unlock attempts made in ADSelfService Plus. Enhanced: Administrators can now decide whether to choose a default value for
Need from_thismonthlastyear & to_thismonthlastyear for date filter criteria
Hello, I am trying to find the correct filter criteria to filter (by date) completed requests in a ServiceDesk report. Thanks,
Integration SD-DC
Hello, after upgrading DC to version 8.0.1.14 we can't create software deployment installation TASKs from Service Desk plus(8.1.0 Build 8109). The last time I was able to fix it just regenerating the Authentication Key from Service Desk and inserting it in the admin->service desk plus setting panel. ( I followed the procedure Steps-to-Create-an-Authentication-Key-in-ServiceDesk-Plus-Console ) Am i missing something ? Could you please investigate about it? Thanks in advance for your quick reaction,
Auto Reply
hello all,, i need to edit the Auto reply message, can someone help please? i want to edit the messages that the system sent to the requester when he creates the ticket, and when i " as a technician" closed the ticket. thank you.
using description field in reports
Hi, When I run a report and add the description field it only shows a small portion of the information; how can I make sure that I will show everything as this can be useful when sending reports to users/customers
Disabled reports created by query in SDP 8110
Hi people. We have updated our SDP distribution from version 7611 to 8110 (OS linux, embedded mysql server). After this update we noticed that users without SDAdmin role are unable to run lots of reports. After digging this situation i found the reason of that issue. Such reports have value of 2 in REPORTTYPE_ID field of CustomReport_Details table Your ReportHome view shows links to this kind of reports like that: <A class=publicReport onmouseout=parent.closeDialog() onclick="parent.closeDialog();javascript:runReport('module=run_query_editor_query&report_id=30006',30006)"
IPv6 IPAM support?
Im wondering if there is IPv6 IPAM support available or if not is it under development?
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