Hi,

I've added a new Service in the Service Catalog - with quite a few custom Resource Detail Fields.

Once the Requester completes and submits the Request - Spawned from the Service in the Service Catalog -  there is NO way from the Request (in the Request as a Technician) to "Duplicate Request" from the "Action" Pull-down in the Request.

1. This works on Requests generated via an Incident Template.

2. If the Requester does a "Reply" within the Request, when the Technician attempts to "Split the Request" - it defaults back to the "Default Incident Template" thereby wiping out ALL the Resource Detail Fields.

This is extremely problematic, as it FORCES either the Customer or the Technician to have to MANUALLY duplicate an already created Request.

SDP has been pushing everyone to the Service Catalog away from Incident Templates, and this lack of functionality needs to be addressed immediately, from my perspective. :)

When will this be fixed? Next hot fix I would hope.

Cheers,

Ed