SMS server settings
Hi, In Opmanager once you configure (incorrect) settings for SMS server settings it is impossible to clean up the settings. The GUI now requires valid input (which is not available) and won't allow me to delete whatever is in it now. Additionally now opmanager posts messages "Modem is not connected". How can I get rid of this?
How to remove ads on Opmanager login screen?
How can I remove the slideshow type ads on the main login screen for Opmanager?
KB2760410 will not install on win 7 32 bit
Window Title] Recognition of interactive services [Main Instruction] A program running on this computer is trying to display a message [Content] The program may need information or permission to complete a task. Why is this happening? [V] View program details [Show message] [Ask me later] [Expanded Information] There are programs or devices that need control. Message Title: Microsoft Word 2010 (KB2760410) 32-bi Program Track: ral_Agent \ patches \ 12823-word2010-kb2760410-fullfile-x86-glb.exe Received:
Limited System Tools
Are there any plans to improve the currently limited set of system tools in desktop central? Products like SCCM/Altiris have the ability to run remote command prompts and kill tasks but the only thing DC can do is defrag and clean disk?
Remote control agent ?
Good day, I have both SDP and DesktopCentral install, and I would like to start a remote control session from a SDP ticket,but when I click the "remote control" icon within the ticket it fails. The only way I've found to actually start a remote control session is to go into DesktopCentral and start it from there. How can I change the control within SDP to use the DesktopCentral agent?
Moving OpManager 8 instance to Windows 2008 R2 and SQL 2008 R2, No widgets available!
Hi there. I'm running the latest version of OpManager 8. I'm attempting to perform a clean install on a Windows 2008 R2 server using SQL 2008 R2 Express as the DB and when I log in, no maps or widgets are visible. I also see the following error in the log files: 08:32:24:960 AM com.adventnet.db.persistence.metadata.MetaDataException: Illegal value specified for a BIGINT column: #(select TYPEID from WidgetType where TYPENAME in ('@(widget.typename.general)','General (Map View and Others)')) 08:32:24:960
Manage asset inventory for certain site
My company start the inventory on server site. They want want to control who can see the server inventory as it may contain certain sensitive data. How do I control a technician for site "A" can only see and manage asset assigned on site "A". Naharuddin Great Eastern Life
Not enough space available - Service Pack installation
I am trying to upgrade from 8.1.0 Build 8116 to 8.1 Build 8119 When attempting to do so, I receive: Not enough space available for installation of Service Pack I am able to run the backUpData.bat routine and have about 300MB free (not a ton of space, but this should be sufficient?) on the drive SDP is installed on. Is there anything else I can look into?
Report. Average time before accept request.
Hi. Please help with report. We need to view average time by day between event then user create request and manager assign tech. In out regulation this time must be less 30 minutes. Is this report possible in SD+ ? Version 7022.
How to Set "log into" as a default to Domain Name
Hi, While user wants to login into Service Desk there is an option "log into" which user should choose the domain. In our organization there are devices which are not in domain like workgroup and they are visible in log into option. but there are no user to login through these devices. I want to know how can I make the "log into" option to our domain name so user does not need to choose his domain each time he want to login and he just need to type his username and password. Cause from the time that
ManageEngine EventLog Analyzer 7.0 service doesn't start
Hi! I installed the ManageEngine EventLog Analyzer 7.0 in a Windows Server 2008 R2, but the windows services doesn't start. The eventlog server is up but the services doesn't start. Please, can you help me? Thanks, Regards
Remove duplicate entries
Hi, we have 2 domains, and authentication via LDAP. To fill these accounts before I spent importing data from active directory, zatemzatem table aaalogin domain replaced by "-". And wire imported from LDAP. In this case, the old users can log in SD +. The last time I made a mistake and then import from AD I did import from LDAP immediately. As a result, users are imported 2 times. How and to what table to remove duplicate entries? Win2008x64 SD+ 8114 MySQL Thank you.
Ability to set reoccuring holidays by day rather than date, e.g. "First Monday in June"
Hi, I have a proposed feature When inputting annual holidays, there is only the option to repeate specific dates, e.g. New Years Day. But some of our holidays occur on a specific day rather than a specific date. For example there is a holiday on "The first Monday in June". It is not possible currently to make this recurring in SDP, as the date changes each year. I presume other regions have the same issue. Regards, Fintan
Configuration Item Type - Additional Attributes
Hi! I´m wondering if it´s possible to make the Attributes that I create in Configuration Item Type Mandatory in the future. It would be great to forec the Configuration Managers who are woring on the CMDB info to be forced to fill in the correct info. Best regards Andreas Karlsson, Knowit Dalarna AB
Expand survey capabilities
Often times we need to expand beyond request surveys. For example, we need to track survey results after conducting an IT training course or feedback on an IT service such as VoIP usage. We need to have the ability to generate general surveys that aren't tied to requests and track them. Jeremy H. Danville, CA
Report for which technician added users and how many
I was wondering if there was a way to generate a report that would tell me which technician added new users and how many they added over the past month. I am on 8117 with mssql. Thanks in advance.
Firewall analyzer monitoring Bw
hi all, i just want to know if i can use the firewall analyzer as a tool to translate ASA syslogs like a person built a session and teared it down, and to show me how much Bw he used and for how long he used a specific site like facebook. thanks mahmoud
Cleartext password in cookies
Hello, I couldn't help but notice that when I log into OpManager with the "Keep me signed in" box checked, my username and password are saved in plaintext in cookies. Is there a better way something like this might be accomplished? This seems like it could be a pretty big security issue, especially since the cookies aren't even set as Secure. My knowledge of web security is pretty limited, but I don't feel very comfortable knowing my password is floating around freely, especially if it's a password
Theme
Hi Dears Is there any way to add some themes in the software that requester or technisians could be change their profile envirement? i think it can be help to attract the customers in the using of SDP. thanx a lot
Installing Opmanager 9.4 on Ubuntu 12
Hi Trying to install as above , installation seems to complete but it never starts , any pointers as to what I might be doing wrong ? Scott
Change module notification
We are not able to log the responses of the clients whenever we send an email notification to user directly from change request
Limitations of support center
Dears Kindly be informed that i want to know the limations of the support center like The number of records in the database the size of the database the Ram Size Disk storage and so on your response is highly appreciated ASAP
Cann't Archice Tickets
Dears, Kindly be informed that i have supportcenter build Version : 7.9.0 Build Number 7913 Run on Sqlserver 2008 R2 installed on windows Server 2008 R2 using 14GB ram i have 64000 TTs i want to archive this tickets but i cann't due to an error occur when i do this task Kindly find thread dump file the support file in the attachments kindly advise me how to solve this problem Note:- I have Tickets merged to the tickets that i want to archive may this case cause this error
Bonded Linux interfaces (HP servers)
I have an interesting issue with "teamed" interfaces on HP DL380 servers running Linux. When I manage the server from OpManager, the teamed interfaces are detected as 10Mbps. This is a Gbps interface and it is plugged into a Gbps port on the switch. I have an exact duplicate server (hardware the same) running Windows 2003 Server and the teamed interfaces are detected properly at 1Gbps. I have multiple Windows servers and will be migrating all of them servers to and need to figure out how to have
Servicedesk Plus API
I want to know how I would request a list of tickets, or other items, such as requestors... Please tell me your API is more robust than you have on the documentation?!?!
More info required on Notification Rules
Notification rules in 8121 Hi, I have some question re notification rules: Q1. I understand what a technician is, and obviously a user, and the admin, but who is the "editor"? Q2. Can someone elaborate on these notifications please, and are these templates listed in some documentation or are we to just expected to know what they translate to? I'm especially intrigued about the "waiting for an update" element in these notifications. - are there associated timers in SD+? Notifications: · Notify
Report to determine who entered a request...
Hi...I'm trying to audit the use of our tech accounts. We have some "techs" that are responsible only for entering tickets, not resolving them. Is there any way I can get a report of the tickets entered into the system by a particular tech? Thanks, James
how do you install servicedesk plus in Ubuntu server
Hi I'm trying to install serverdesk plus onto my ubuntu server by using the ./ command. it come back with can't run in graphical mode. also try ./filename console and ./filename javaconsole with no luck Does anybody know how to install this?
Unable to set asset in a request to None
We are having an issue where we are unable to set the asset to None in a request. The asset field will change to None, but the change will not be saved. If we edit a request, and set the asset to None, when we attempt to save the ticket, we are thrown back to the Edit screen with all ofour changes lost. How do we fix this issue?
Report to get Notes added in the request
I would like to pull notes added in the request to a report. Below is the query in which I want the notes to be included. Report 1: SELECT wo.WORKORDERID "Request ID",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.DUEBYTIME) "DueBy Time",std.STATUSNAME "Request Status",pd.PRIORITYNAME "Priority",qd.QUEUENAME "Group",ti.FIRST_NAME "Technician",rtdef.NAME "Request Type",cd.CATEGORYNAME "Category",scd.NAME "Subcategory",icd.NAME "Item",aau.FIRST_NAME "Requester",wo.TITLE "Subject",wotodesc.FULLDESCRIPTION
Sofware Inventory - SQL2005
Back in August I logged a call (ref 13084604) about the software inventory function misreporting. Desktop Engine wasnt able to differentiate between the free SQL2005 Desktop Edition and the full SQL2005 product. I was told it would be able to within a couple of months but heard nothing back and just that its still misreporting. Has there been any progress on this issue? Thanks
Direct link to a specific View?
I've got a few custom views, that I have successfully been able to link directly to using; http://site/WOListView.do?viewName=MyView_QUEUE I found the MyView name by trial and error but I am really struggling to identify the queue name for "My New Queue Company 3"... Presumably because it has spaces. I've tried without, with %20 and a few other things... I know the ID of the View, can this be used instead? I have a few reasons for needing this direct link, unfortunately having a custom view set to
Request Link Mofidy
We have recently done some customer satisfaction surveys and a couple of points were raised regarding the automated response when sending this to the requester and the URL to take them to their request. They felt it was quite long and found it impersonal. My question is, is there anyway that the $RequestLink variable can be modified so that it is more user friendly so rather than displaying this: Your request has been created with a reference of: 29541 and the status of this can be tracked at http://mysupport.dataspire.co.uk//WorkOrder.do?woMode=viewWO&woID=29541.
Bug: Not all request history logged
The "New Joinee" request built-in to the product contains a request template that includes 4 tasks. Once you create this request, then go assign each task to a technician - NONE of the task management (assignments) are logged. Any technician could UNASSIGN themselves a task, or UNASSIGN and ASSIGN someone else to escape responsibility, and the HISTORY does not report any changes to the TASKS. This is a serious audit logging discrepancy.
How to manage incident time in Servicedesk
Hi I have need to set time, by default, on every incident in servicedesk. -How can I put in default time for different incident, in quickforms? -How can I put in closing roules for time? -How can I have time template for different jobbs, Ex. based on category?
How to migrate Application Manager
Is there any procedure to migrate the Application Manager to another machine with current configuration and historical datas.
CBQOS configuration
Hi, I have qos configured in Cisco Routers in our environment. And the same has been configured in Netflow as well. For the past few months, am not able to see cbqos datas from two of our routers and there was no configuration changes made from end. Among those two routers, since the service provider changed some configuration in their end, we executed some parameters changed in our router as well. But still i cant able to get the cbqos graphs in netflow. Upon checking the cbqos configuration
Group settings from template resets
Hi I have built templates in ServiceDesk, in the templates I put a value in Groups. When I try the templates, and register one requester, the group setting resets and the value setts to --select group— How do I get the settings for gruop to stay? Is this a bug, or a miss in configuration? Where do I find the settings for this?
Increase number of items in list
Hello, I'd like to increase the number of items I can list to apply mass changes. The list is 100 max today, it s possible to display more ? Thanks, Romain.
how can i create unattended report for future analysis?
Hello, i need to create a report while i'm not at my client for the utilization and others to review and analyze later. i wondering if anyone instruct me how to create it. thanks Makar
Next Page