No text or tag search! Cant cusomize alerts!
We are using ManageEngine Service desk for a few months and our requests for information never receive any response. I am surprised for LACK for some simple things in self help portal.
1. If I wish to SEARCH all my requests (any status) with a keyword or tag - I can't do that! I can only filter the search by status and then only search handle I have is service id - which is almost not useful.
2. There is NO WAY to customize the alerts that come by email. The subject line and body can't be customized for better subject line and body text that can actually convey interesting information.
3. There is no NOTIFICATION dashboard. For example - if a technician adds a conversation, it is fair o expect a notification on my self help portal telling me to go and have a look at that.
Anyway - not sure if this discussion is going to result in anything fruitful.