Hi,

 

Recent purchase of ManageEngine SDP Professional for our IT Help Desk here at work, and I've been setting up all the notification templates in the admin side of things.

 

In trying to click 'Customize Template' associated with template "Alert group members by e-mail when a new request is added to the group", it instead takes me to the page with the default template for the one below it, "Alert group members by e-mail when a request is left unpicked in a group".

 

The URL still reports the correct address, which is http://ithelp/NotificationContent.do?notifType=QueueReqTechNotify_E-Mail. The 'unpicked' incorrect template URL is http://ithelp/NotificationContent.do?notifType=UnpickedQueueReqTechNotify_E-Mail.

 

Here's hoping somebody knows what I mean and can provide some assistance as I'd love to get the Support Groups feature operational and with a correctly formatted template!

 

Thanks to all,

Ben.