Average intervention time report
Hi to all,
I'm just a newbie with ServiceDesk, recently installed on my enterprise, and now I'm trying to configure some reports to view some request statistics, and I don't know how to create a report based on the average time of resolution. My requesters are enterprises, so they call several times a month. I want to see last month requests ordered by requesters and the average time of intervention until resolution.
Can you help me?
Please ask for information needed to solve this question, I'll be pleased to answer you.
Thanks in advance for your suggests.
Kindest regards
Jordi
I'm just a newbie with ServiceDesk, recently installed on my enterprise, and now I'm trying to configure some reports to view some request statistics, and I don't know how to create a report based on the average time of resolution. My requesters are enterprises, so they call several times a month. I want to see last month requests ordered by requesters and the average time of intervention until resolution.
Can you help me?
Please ask for information needed to solve this question, I'll be pleased to answer you.
Thanks in advance for your suggests.
Kindest regards
Jordi