Select View On Infrastructure View
"Select View" is missing from the infrastructure views I created. One of the old infrastructure views has it. How do I enable it on the view?
Request history
Hi, I need to make a report with the information in the history box. But i cannort select the appropiate aspect in the selection box. I need the time each support rep spend on a certain request.
Associate a DC to a group or user
Is there anyway you can associate a DC with a group or user? The reason I want to do this is because I would like the user to be unlocked or have their password changed on their local DC and not all of our DCs. The reason for this is that its taking far to long to change the users password or unlock their account on all DC's. Thanks.
How a about a single security question with the user questioned on character xyz?
Users are getting fed up of being asked multiple questions and are forgetting the answers or mistyping them. Banks use their own system of password reset which is much more simple but and the same time secure. If the registered security question is 'What is the first part of the name of the street you live in?' and the Answer is 'Portland' ADSelfservice should ask 'Please enter the 3rd,5th and 8th characters of your security answer?' Obviusly the characters requested would be any 3 random characters
Ad Self Service
Hi when user change own password via ad selfservice web interface , the password not changed immediately, after 5 min password update apply , note that my active directory os is windows server 2008 R2 X64 And My Ad Self Service Version is 4.5 please help me
Anyone Using Splunk to Index ServiceDeskPlus?
Hi, I've got the Splunk DB Connector working against a SDP server, using the MSsql connector - database monitoring the following tables: SoftwareList CI SystemInfo Resources WorkOrder ChangeDetails MaintenanceContract Problem It would appear that I'm not getting everything, which I would want to leverage so I could dashboard and notify on certain triggers. Anyone? Cheers!
ServiceDesk Plus Ipad/Iphone app
Does anybody know if there is any devolpment for a app for Ipad and IPhone for ServiceDesk Plus Thanks & Regards Chris Mason -----------------------------------------------------------------------------------------------------------
EventLogAanalyzer Agent issue
I am trying to get the eventlog analyzer agent to work on one of our servers in the DMZ. Here is what I have done and what is happening. 1. Tried to install client thru the web interface and it failed, this was expected because of ports not being open to the DMZ. I clicked "Download" and manually installed the agent on the server in the DMZ. NOTE: Port 8400 is open in the firewall between both the Agent machine and the EventLogAnalyzer Server. 2. After manually setting up the "Agent"
import users from LDAP by Scheduler
Hello. How import users from LDAP by Scheduler? We have one ore more users add per every day in LDAP. For example, we need to import new requester every 6 hours from LDAP Best regards, Mikhail.
iPad app not working
I installed the ipad app and set it up with the same settings as the iphone app, but I get a status 401 error when I use port 8080. It save without error when I use port 80, but I know we use port 8080 and the iphone app works with 8080. if I just say ok to the error, it appears to save it. I enter my login and get an invalid password error and I know it is correct. I have tried multiple users (one of which was a local user). Anyone have any ideas?
Deploying Multiple Software Packages in one Configuration
Hello, I am looking to create a "configuration" with multiple software packages and linked with Active Directory, so once a computer is put on an specific container then the software will be pushed automatically to that computer. that way when deploying a new machine, it can be joined to the domain and get all of the software for specific role. Thanks
Deploying patches and update to multiple machine
Hi there, I'm lost with this one, and I am hoping someone can offer some help: I want to be able to deploy all the patches that have been approved to all the machines that require them. Sounds very simple really, but can't seem to find a way to do that. It seems I have to manually select each computer from the OU, or type it in by hand. If I click on "Patch Mgmt" button, I see that there 13 "Highly vulnerable systems" on my network.. I then click on the "13" to view these systems, and it shows
Response time calculation
How does servicedesk plus calculate the response time to a request? In closing out a request I see nowhere to enter this value and the system shows all closed requests as not being responded to despite having associated work logs. I would have assumed that the system would look at the earliest work log and use this as the responded time. All requests show a blank responded time when printed. Regards
requests history
Hello. After update to 19 release history of requests dont work. if make changes to request, for example choose technitian, history tab dont show this. only creation and closure shown. please help us.
Device speed import
I have 120 interfaces being monitored by NetFlow analyser. Each interface is a WAN connection that has an individual capped bandwidth. Is there a shortcut way to specify the bandwidth of each interface, to save me from doing it through the GUI? Over time I will be adjusting the bandwidth allocations across our system, so would like a streamline way of exporting/importing the interface parameters to save me a lot of manual clicking. Thanks!
Scheduled report does not shoot a mail
Scheduled report does not shoot a mail even after selecting it and clicking on enable.
Inventory Database Integration with ServiceDesk +
One of the features I love about DesktopCentral is that one Agent can do all of the scanning and be displayed on both DC and SD+ but integration is limited. Asset Tag information is not shown in DC Shipping and Warranty dates acquired by DC are not shown in SD+ System information is now shown in SD+ when DC agent is the one doing the scanning. it would be great if all of the information is display on either SD+ or DC.
change status don't send mail whit domain technician
hi, i have a problem when a technician (from the domain), change a ticket status, Service Desk, don't sent mail notification to the requester, if change status whit technician (from local user), Service Desk send notification correctly, why? thanks
Hotfix 8119 Failed
We just did an upgrade from to 8119 from 8112 and failed. ServiceDesk service fails to start. Windows Event ID 7024 The Windows cmd "sc query servicedesk" returns a service_exit_code of -1 Help!
Configure Customer Reports for UNIX Events
I wish to configure ELA to capture the following UNIX Events, please suggest the configuration to be done on the alert profile: 1. Kill, PKill 2. MKFS 3. Change of Password 4. Change of System Files 5. Adding or Deleting User
Notifications when assign a ticket Servicedesk Plus
Hi, When you assign a ticket to a technician is notified by email. That is correct. Can additionally notify another technician or other person of this assignment? regards, Mauricio
Configuring USB WAVECOM SMS Modem PL2303
Hello, I got the SMS modem Wavecom USB SMS Modem and I would like to configure it with OpManager. The Windows7 detected the Modem as Prolific USB-to-Serial Comm Port (COM2). I have change the setting as per the the Supported Modems for SMS WebPage; No. Modem Version Baud Rate Manufacturer 1 Itegno 3000 115200 Wavecom 2 Itegno WM1080A 115200 Wavecom 3 Wavecom M1306B Wavecom 4 MultiTech MultiModem MTCBA-G-F1 5 Wavecom Fastrack M1206B 115200 Wavecom But all I can see that in OpManager Modem is not connected
Custom Script error - "Script execution time was exceed
I am attempting to get my custom script to run, and it works if I only have 1 or 2 simple commands, but I keep getting this error: Successfully created the user; Script Execution :"Script execution time was exceeded" The last test batch file I ran contained this: ------------------------------------------------------------------------------ set log=\\SERVER01\Install$\Scripts\ADManagerScript\log.txt echo Username1 is %1 >>%log% echo Username2 is %1 >>%log% echo Username3 is %1 >>%log% echo Username4
Map View flash file dimensions
Is there a way to increase the resolution size of a map view? I've tried various screen resolutions with no luck. While the browser and overall webpage resizes without a problem the map of the business view appears to be set statically as if it's in a frame. When I select the [Fit to Screen] button in the upper right of the page, it doesn't fit it to the screen but instead to a frame within the screen.
Report permission delegation
I would like users to be able to run NTFS reports on share permissions, however, in order for the reports to work correctly, the user would need to be a domain admin otherwise they do not have the permissions to view NTFS permissions on the shares. Is there a way to delegate these permissions, but only for the reporting feature within ADManager? I don't want these users to be able to make changes or to perform any other domain admin level tasks.
No Data Available for "Last Day Report"
I cannot get any data for the Last Day report in the Bandwidth Monitor. I just get No Data Available in big red letters. Last Hour works fine as does Last Month.
Folders accessible by Accounts report filtering
When attempting to run this report for a specific security group, it lists all the folders that have "Everyone" listed as having access. I'd like to just see what folders the specific group can access. Is there a way to filter this report or possibly another report I can run to get this information? Example: We have a group named Finance. Finance has access to the folders "Finance", "Budget", and "Daily Journal". I want the report to list those 3 folders, not those 3 folders, as well as "Shared",
Create new user and export details to csv
Hi I have configured a template to create a user to match specifications and was wondering if there is a way to export the user information to a csv when the "Create user" buton is clicked
Opmanager service starts then stops after a few seconds
Just upgraded to build 9400 and now we cannot start Opmanager. Running Windows Server 2008 R2 and Opmanager as a service, the service starts then stops after a few seconds. We now have no NMS solution so would appreciate any help any body can give us. I dont know if this is significant ? INFO | jvm 1 | 2012/12/12 21:23:48 | Process : PollFE [ Started ] INFO | jvm 1 | 2012/12/12 21:23:49 | Verifying connection with web server ... INFO | jvm 1 | 2012/12/12
After Patch to 9400 OpManager have a problem with backup
Hi, we have a problem with backup OpManager after upgrading to 9400. It works at Linux 32 bit machine. Here is a output of backup procedure. # /etc/init.d/opmanager stop # more /var/log/opmanager.log Java Home /opt/ManageEngine/OpManager/jre inside addon check Starting AdventNet WebNMS Server Modules, please wait Process : GenerateThreadDump [ Started ] Process : StartTelnetClient [ Started ] Process : OpManagerStatusProcess [ Started ] Process : AuthMgr
After patch to Build 9400 Opmanager refuses to start
Hi, Having just patched Opmanager to Build 9400 it no longer starts. We are running on Windows server 2008 R2 and it was running as a service with no issues, I tried rolling back the to 9200 (which was successful) but it still will not start. Now we have no NMS and no idea what our 500 odd servers and network devices are doing.....this is NOT good.
AD Authentication
I have just licensed and installed AD Manager. I would like to bulk create groups via .csv - in fact this is the first and only thing I have attempted with this application. I am getting the following error, for all attempts: Error In Creating Group,The server is unwilling to process the request. - Error Code : 80072035 I have already put a domain administrator account into the "Domain Settings" dialog. I have checked "Authentication" in that dialog and put the username and password in. I click "save",
Receiving an Error Code : 80072032
We are attempting to import users with a CSV file and we are receiving an error on the OUName field. The full error is; Error In Accessing the Container,An invalid dn syntax has been specified. - Error Code : 80072032. Here is an example of the DN that we are using in the OUName Field of the CSV File. "OU=Users,OU=WT,OU=Branch,OU=Staff,DC=nypl,DC=local" We verified that the OU Exists. Thank you.
NTFS reports come back empty
Hi, When I run the NTFS report to show Permissions for Folders, the report comes back blank. Other users are able to run the report for the same folder using the same criteria. These users have been delegated fewer permissions (I am a superadmin). This happens to me regardless of where I log on from. Any suggestions would be greatly appreciated!
Error initialization of Vm Java
Error occurred during initialization of VM Could not reserve enough space for object heap Could not create the Java virtual machine. This is a 32bit machine, 2GB ram, winserver 2003, and 599mb in use This happened after the installation and cannot run the firewall analizer
iPhone App Won't Login
I cannot get the iPhone app to login to our OpManager server. I have the latest version (updated today), and I have entered the server information with port 443. My AD credentials do not work, and I even created a local account and that does not work either. I get "Login Failed" every time I try to login. I have verified the logins work on my computer. Also, when I try to access OpManager on my iOS Safari browser I get a "server error" message upon login. We are using build number 9400. Thanks,
Last Updated by Technician Report
SD Version 8026 Hi Support, Please could you assist me in creating a MSSQL query to run a report that contains the following; All pending requests with the below columns including an extra column at the end that shows the last time a technician updated the request as shown in the history. (Including adding a note, Work Log or Conversation) The data also needs to be grouped by Technician Group. Any assistance would be greatly appreciated. Thanks In Advance. Gary
Report Total group time spend on a ticket
hi, Is it possible to calculate the duration of an incident for a specific group or for a technician ? For instance in this ticket the query or stored procedure would return 2 lines : 11:27 - 11:30 => 3mn for the group EUDC infrastructure 11:46 -11:30 => 16mn for the group EUDC application Iwould like the total time spend on a ticket or request for a Group or a technician Any help would be appreciate Regards, Eric
How to create software package with a .air extension?
Morning all, Just started a new job and have started using |Desktop Central for the first time. I've been taksed with deploying a package that has an adobe air extension. The process seems quite straight forward if you're using an exe or msi but I'm stumped on how to do this with a .air file. Can anyone help? Peter
New to ELA - Alert Profiles for Windows and CISCO
We are new to ELA. Can anyone share what the do as far as alerting on windows domain controllers, windows servers and Cisco routers? We are not sure where to begin and what to alert ourselves on without inundating with alerts. What is important?
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