'new scan' in assets/workstations
Hello, I have problem with manual scan of one workstation. Previous I did domain scan and I found some workstations which weren't added by this scan. Then I used 'new scan' and added the workstation(for example pc01) scan was successfully done, and then I did 'new scan', It was successfully as well(pc02), but previous workstation(pc01) disappeared workstations list and assets. And always when I try to add new workstation manually it replace previous workstation. log from 'history': Computer (pc01)
Single Sign on Weirdness
We had to do a full reinstall of our servicedesk due to MySQL corruption. We now have our database running on an MSSQL which is backuped up fairly regularly. Since going live with the rebuild, we've been having an issue with Single Sign-On, I used the bat script provided to configure the computer account. What is weird is that, although it doesn't work for us at all in Internet Explorer - it works perfectly fine in Firefox. I've checked my credential manager. I've reset IE to factory
ServiceDesk MSP Enterprise : Same ticket running number for different site
Hi, Is it possible to have same sequence number for ticket at different site. Means that both site A and site B have ticket number starting 0001. Thanks.
No Of Fields In Service Catalouge
Hi there I am servicing multiple departments all of whom want different custom service catalouge fields. Is there a limit to the no of fields we can use?
Is there a way to ensure that a tickets isn't closed without a valid category?
I would like to make sure that techs are categorizing tickets with a category and sub category before closing and resloving requests.
java.lang.NoSuchFieldException during EventLogAnalyzer startup ..
During EventLogAnalyzer startup, an exception (java.lang.NoSuchFieldException: loggers) is thrown to screen but it's passed and the webportal just coming up , so i would like to know is it service affected issue or not ? host1:/opt/ManageEngine/EventLog/bin # ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /opt/ManageEngine/EventLog JAVA: /usr/lib64/jvm/jre/bin/java JAVA_OPTS: -Djava.awt.headless=true -Duser.country=US
Application Manager 11 doesn't show Threshold Profile
I can't manage threshold profile (Threshold Details isn't shown) after install Application Manager 11 with SQL 2012 (With TCP/IP mode) but with Application Manager 10, It works. Could you please help to check this? Thank you
Managing Website Login Credentials in Password Manager Pro
Hi, Greetings! * Do you face problems in remembering the credentials of website login accounts? * Do you have a large number of web accounts and wish to automatically login to the sites without manually entering the user name and password? Password Manager Pro is here to help you. By simply storing the URL of the web page and the login credentials, you can launch direct connection to the required website from Password Manager Pro. That is, the URL of the website would be visible in Password Manager
Tracing device on Opmanager
Hi all Im using Opmanager 9 build number 9010 , What i`m trying to do is to trace the printers that i`m monitoring using the opmanager i.e to to know which switch that particular shared printer is connected as i have monitoring all the switches by the opmanager. Can i create a Map view containing of shared printer -----> and the switch that connected to it . OR the switch ------> and all the shared printers connected to it ?????? Appreciate your support ..
Cannot get Mailbox Account Properties to run immediately.
I am trying to get Mailbox Account Properties in scheduled tasks to run immediately. It has failed ever since original install and I realized that data I have been looking at is invalid. Also OWA logs and Traffic logs is not running either. Essential Data Gathering and Distibution List membership run without problems. What should I do?
Mobile App?
Good Afternoon, One of the questions that has come up during out testing is if there is a mobile application for this tool. If not, will it be friendly enough for the user to navigate to the website to reset their password? We would test this, but do not have a proper device for the DMZ at this time. Thanks, Tina
What is the order of changing password and enrolling for new users?
Hi, If a new user is forced to enroll as well as change his password at next logon, what is the order of events in which this will take place? Regards,
Netflow Install.. gone wrong somewhere... ...
I tried installing NetFlow on my server tonight, and it didn't work as I would have expected it to. When I input the Netflow server info in the plug-ins section, it test's OK and comes back to say it connected successfully. So I go to click the NetFlow button to connect to it, and it comes up with: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException com.adventnet.npm.NFAAuthFilter.doFilter(NFAAuthFilter.java:241)
How do I manage Remote Desktop Services Profile settings
Looking for option or feature in ADManager Plus that will easily allow me to change Remote Desktop Services Profile settings as well as generate reports and queries against Remote Desktop Services Profile settings.
How to access a saved raft of an email correspondence?
I recently received this question from one of our help desk agents and I wasn't sure how to respond back to them. When they go to send an email from within the ticketing system, sometimes they get side tracked and they may not have everything completed, and they get this message saying that the draft has been saved. If the message window accidentally gets closed, is there any way to access this draft so that they can recover and continue from the point of the last save? Regards, Carlo Senior Client
dell and Fujitsu remote cards supported?
Can PMP remotely change the password for users on Dell DRAC and Fujitsu IRMC devices? thanks
Netflow Analyzer 7 - problem with raw data
Hi, I have an issue with feature "automatically delete oldest raw data" in NetFlow Analyzer 7 that doesn't seems to work properly. Feature is set to 25% but disk still gets completely full. Is there a bug in Netflow Analyzer version 7 that brokes this feature Thank you
Customise the solutions page
It would be useful to have a text field on the solutions page for our Jira Helpdesk id. We could then easily id 'workaround' solutions and update them with fix details. I am currently using Version 8.1 Build 8102 Is this possible? Thanks
RECONCILE computers fail. Error sdp.ajax.request.send.error
While I have been able to do this historically, the ability to reconcile two identical workstations (one has the _old indicator) no longer works with my browser (IE8). Once I select two computers and try to reconcilse, I get a popup browser error: sdp.ajax.request.send.error We are currently runninig : 8.1.0 Build 8112.
User Modification Template issues
I'm trying to use the User Modification Templates but there are some major issues that prevent me from utilizing them. First, the Profile Path and Home Folder Path options do not pull the %username% variable correctly, they seem to be pulling from the Display Name rather than the User Logon name. I've tried using the %sAMAccountname% variable as well and it only fixed one of them The User Creation Templates work fine with those fields. Also, my main issue is group membership. It is only appending
Exchange 2010, AD Manager plus, and you!
Hello, I've searched through your forums, and couldn't find the answer to my question. I've got AD Manager Plus setup on a server2008 R2 machine. I've also installed the correct version of Exchange Management Console, so that I can have ADMP communicate with our exchange server. I've verified that the Management console can successfully communicate with our exchange server, but the server doesn't show up as an option when we are creating new users. I've tried Updating the domain objects multiple
how to enable login when a new requesters sends in a request
I am using OnDemand Service Desk Plus. I have "verified" my domain xyz.com. SDP is accessed via abc.xyz.com Everything is working pretty well except, when a request is submitted via email, the requester account is created but login is not enabled. Thus, the requester can't click on the hyperlinks in various emails (replies) until I go in and enable login for that requester. Once I do, the requester can login in (their password being their email id). So, how can I tell SDP to enable login for all
ZyXel Templates
Hi, does anybody have templates for ZyXel equipment? GS2108 G ES2200 IES1248 IES2000 IES5000 ZyWall 5 ZyWall 2
Reply Option in the mobile SDP
I need to put the Reply option in the Mobile SDP, because all technician have Blackberry and iphone y we need to respond via Mobile.
Request Screen Refresh
Is there any way within the application to set the request screen to refresh after so many minutes? This feature if availabe in the on-premise version.
Access to Request ticket from Problem?
Hi. From a Problem, we would like to be able to see the conversations in an associated incident. Within a Problem, when looking at the detail of an associated request via the Requests tab, the request conversations are not included in that view. It would be very helpful to be able to view the conversations as well. This could be achieved two ways. The conversations could simply be included in the detail view of a incident when viewed from the Incidents tab of a problem. In the list of associated
Problem to see chart for interfaces
Hello, I'm running OpManager build 9400 in a Windows 2008 R2 machine and I have problem to see chart for interfaces. I'm sure that I saw chart working well for some machines but for some reasons charts stopping to work.But if I click on "Real Time" chart I see the it's work but no way to have data for chart and I still have "No Data Available". Any Idea? Best regards. Matteo P.S. See pictures for the problem
Adding solutions to All Accounts & updating when new account is created
When adding a solution, Accounts need to be associated to it. If I select all the Accounts in the list - then all can view the solution. However if I then add a new account, this is not in the list of Accounts who can view the solution. This will mean that when we have a new customer, (ie account), we will have to go through all solutions and associate that account. Is this correct or is there another way of doing this? Thank you
OPM monitor Steelhead
Hi Support, My client has about 20 Riverbed Steelheads(Wan Optimization) and OPM DE, they want to use the OPM to monitor the Steelhead status, such as optimization connections, hard disk status and so on. The OPM can provide some monitors about CPU、Memory、Connections, however i still can't find something about the hard disk, because the Steelhead hard disk has been destroyed recently by the aging. If OPM can do that, how to do? plz for your advice, thx in advance Thanks Tira
Prevent requester notifications
Hello! I have a requester imported from AD which I´ve changed to technician and added the user to a role who have permissions to add requests. I´ve also created a specific template for this purpose where the requester can set "Group". The idea is to receive alerts from a monitoring system which sends out e-mails with the above mentioned technicians e-mail address. How do I prevent this requester/technician/e-mail address to receive notifications regarding everything about the request, for example
Is There a Way To Restore OpManager Back to Factory Defaults?
Hi Guys, Is there a way to restore OpManager to it's default settings (i.e. reset to factory defaults)? Thanks!
Restore problems
Hello I use after 9400, backup can't restore,,can not find the path,Please let us know how to operate
VPN session count
Hi, Would like to if there is feature available in opmanager to monitor the IPsec VPN session count in cisco asa 5520? Thanks, Sridhar
scanning 64 suported software
Hi, The issue that we have is that when we scan 64 bits PCs, some software is not detected by Service Desk Plus as the software installed. I am ussing Service Desk Plus 8.0 buld 27. Wait for your answer. Ariel Gutierrez
Syslog on OpManager
Hi there. I'm using the latest version of OpManager to monitor around 400 systems. I understand that OpManager doesnt store syslog messages. I'ld like to know if I can install another Syslog utility on the same server and make OpManager forward syslog events to that utility. If yes, how should I configure it? Thanks. Jayesh
Language folder
Hi, I installed the SDP, made some language changes on the config system. I made backup of the server and migrate the data to another server, but the language changes didnt come with the rest of the data. Can I backup/migrate the language changes on the SDP? How? Thanks.
Approval
hi, how can an approver check who has approved earlier than him, if for exemple he must be the second approver ? Thks
Workstation scan
I did a manual scan of one workstation and received a failer message that the credentials were wront. I scanned the workstation again with the correct credentials and had a successfull scan. Now I have a duplicate record with _old on the failed scan workstation ID. How can I avoid a duplicate record? Also, the next time the auto scan runs, will the failed recored be removed?
Exclude 'store', 'expired', 'disposed' machines from scan?
I have a long list of workstations that can not be scanned. No big surprise, most of them are turned off and sitting in my storeroom. Is there a way to exclude them from being scanned (and failing) but still keep them in the database? This way, I could focus on the machines that REALLY can't be scanned.... Thank you!
reporting on timespent of calls outside normal business hours
I need to run a report on timespent , specifically the volume of calls and time spent on calls outside normal business hours. E.g. outside 9-5.30pm or 8am-6pm - is this possible?
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