Access to Request ticket from Problem?
Hi. From a Problem, we would like to be able to see the conversations in an associated incident.
Within a Problem, when looking at the detail of an associated request via the Requests tab, the request conversations are not included in that view. It would be very helpful to be able to view the conversations as well. This could be achieved two ways.
- The conversations could simply be included in the detail view of a incident when viewed from the Incidents tab of a problem.
- In the list of associated incidents could include hyperlinks that would open the actual incident in a new window. For instance, the request ID could be a permanent column and that could be a link to the actual incident request
Could that feature be added?
New to ADSelfService Plus?