How to access a saved raft of an email correspondence?

I recently received this question from one of our help desk agents and I wasn't sure how to respond back to them.

When they go to send an email from within the ticketing system, sometimes they get side tracked and they may not have everything completed, and they get this message saying that the draft has been saved.

If the message window accidentally gets closed, is there any way to access this draft so that they can recover and continue from the point of the last save?

Regards,

Carlo

Senior Client Technology Support Analyst
Bird Construction Inc
http://www.bird.ca
http://ca.linkedin.com/pub/carlo-piva/31/267/a5b