Link on Request ID
Dear, I have following problem: If I create a custom Report then exist an link on Request ID, but if I create a query report then isn´t exist an link on Request ID. See following: Custom report Query Report Thanks in advance!
Software metering??
Hi, Can you explain how dose software metering work? I'm left it scanning everyday but software usage still show "Not Known". Should I have to do to make it work? Thanks, Sakarin
SLA SDP with additional field of applicant
Hi, You can add a new SLA according to the information contained in an additional field of applicant? Thanks and regards, Mauricio
Notes
I would like to be able to edit color of font in note fields.
Business Rule
Hi, I want to create a business rule which I cannot find it through Service Desk The process is like below: When a new request arrives from "IT" and their Service Catalog is "Software" then it need "User1" approval to process these tasks to the required technician. I can set the 2 first item but I don't know how to set the approval part. Could you please tell me how can I set this process? Best Regards
Add Request Subject Line to Task Details
While the link to the request is appreciate in the task details list, the subject of the task would be very helpful. Is there a way to show the request subject line to the task details?
build 8121 - E-mail this note to the technician field greyed out
Hello, after upgrading to build 8121 we can no longer mark "E-mail this note to the technician" when the technitian is unassigned. Previously in such situation an email was sent to all technitians in the group. Now no one will be informed. How to reenable this feature? Best regards, Michael
Monitoring link WAN
I speak from Brazil so sorry if English is not correct, I hope you understand me. I have the MSP network monitoring, almost all working 100% the problem I have is that the monitor Internet links, not working because I'm on the firewall and see that the LAN firewall is 10.10.0.254 then I monitor the firewall by proprio probe, and through another probe I monitor the WAN link 200.X.XXX.XXX, externally and learn to monitor network status, but so you can not get the bandwidth consumption, history of falls.
Export and Import DHCP logs
Hi, Our DHCP Server is established on Cisco Switch. I want to know how can I Export logs from DHCP server and import logs of DHCP into Firewall Analyzer. Cause if I understood correctly to enable the user/host name – IP mapping we just have to import DHCP logs in Firewall Analyzer. Could you please tell me how can I perform this action? Best Regards
ServiceDesk Plus 8122 Released [only EXE/BIN]
Dear Users, SDP 8122 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/download.html Below are the list of Issue fixes and features. Issue Fixed: SD-23307: When a requester closes a 'Request' through the link sent via E-Mail, the 'Thank You!' message shown after the operation is always displayed in English even though the language personalized is different. Feature: SDF-48546: Option to configure the top header background and tab colors.
Can't get firewall rules to import
I just setup the firewall analyzer and when I attempt to get the rules or do a compliance report I get this error: error: invalid command provided for fetching rules/access control list for rid ::1 Anyone know what the cause might be?
Can't load a MIB
Hi, I'm trying to load the MIB in attachment in Opmanager, but I have this error: Error parsing MIB:PPS-SENTRY-MIB.mib Exception while loading MIB:Could not parse the file D:/AdventNet/ME/OpManager/./mibs/PPS-SENTRY-MIB.mib. The error occured at the line no: 234 ,column: 15. 1. The keyword 'ACCESS' or 'MAX-ACCESS'may be missing. or 2. The keyword 'SEQUENCE OF' may be missing. or 3. The syntax with invalid subType construct. I also tried with another MIB Browser and it loads successful. I have this
Issue when a Support Rep creates a new request via Email.
When our support reps send an email to our ticket system to create a ticket (on behalf of a customer(account) most of the time) the ticket system assumes one of our active accounts.. which only has a 1 in 50 chance of being the right customer. I know we can then go in and change the contact field to a valid contact for the desired Account, and so force the resulting ticket into the correct Account after the ticket is made.. How can we tell (and manage) what end account will be assumed for any
How long before a DRAFT saved expires?
How long before a DRAFT saved expires? Will the drafts be deleted once a ticket is closed?
what is error code 12150
I am trying to deploy a batch file (that is copy to location) c:\desktopcentraltest and i get the above error code. The message says "Could not copy file. unknown error. code 12150. what is this error code? and why is the configuration failing? what can i do?
Scheduling automated deployments
We have a group of machines protected by Deep Freeze, which discards any changes to the hard drives upon a restart. These machines are "thawed" at night by I.T. for 6 hours each week for Desktop Central updates. We must complete any Desktop Central deployments within this 6 hour window. Assume there are multiple, layered updates awaiting which will require 3 scans, 3 deployments and 3 restarts, how do we schedule these 3 automated deployments such that we are guaranteed they all 3 complete within
Time reports for change management
Hi folks, We are just newbies in Service Desk Plus and will deploy the tool in a few weeks. In order to establish a reporting we have customized the standard report functionalities for incident management. For change management we recognized, that there are not really useful standard reports for time spending (at least for us). I'm focussing on the automatically logged time entries by the system itself, not the manual time spent fields like in the worklog-entries threat in this forum. Have anyone
How to unmanage a lot of devices
Hi, I working on a standalone-central/probe migration, and i want make some tests. I successfully restored my standalone database on a new standalone Opmanager. I will launch the MigrateToEnterprise.bat script, but before i want to unmanage lot of devices and servers, to prevent to poll my entire network twice. How can i do that ? With some sql statements ? Thanks for your help. Total Monitored Devices : 425 Total Monitored Interfaces : 4432 Version : 9410.
Access Control with users group
Hello, I'm trying to configure Acces Control on ressources, but it seems that we can only apply such access to individual user. Is it possible te configure access Control to require "request-approval-release" for groups of users instead ? Thanks
File Monitor - Regular expression
Hi, Is it possible to use a 'Regular expression' for the content match in a File Monitor ? Greetings, Peter Paul
File monitor - Rotate logs
Hi, How does AppMan handle rotate logs with a File Monitor ? How does AppMan respond if the logfile is truncated because of a log rotate ? The file monitor checks the file for specific content. Greetings, Peter Paul
How to monitor USB drive under windows server?
Hi, Will AppManager be able to monitor USB drives attached to a windows server? Will it remove and add the drive on the monitor when drive is physically added or removed? Thanks, Guest
Imports Failed: Could not parse the file c:/program files(x86)/OpManager/mibs/F5-BIGIP-COMMON-MIB.tex. The error occurred at line no: 17, column 56.
Good Afternoon, I downloaded the ManageEngine utility ManageEngin MibBrowser Free Tool. When I try to upload MIB for the F5 or Juniper SRX3400 units, I get an error message. 'The loading MIBs failed: IMPORTS failed: Couldnot find the file C:/program files(x86)/ManageEngine/OpManager/mibs. Loading MIBs "C:\Program Files (x86)\ManageEngine\OpManager\mibs\F5-BIGIP-LOCAL-MIB.txt" Loading MIBs Failed: Loading MIBs "C:\Program Files (x86)\ManageEngine\OpManager\mibs\Juniper MIBs\JUNIPER-MIB.txt" Loading
List of known error messages (user interface) & solutions
Hi, We're about to deploy ADSSP within our organization. I'd like to have a list of error messages, description of, and solution to the issue that the end-user may get, so I can prepare our support organization and documentation. For example, error messages like: "Change password failed", "Password policy failed", "You are required to enroll with Security Question(s). Please login and enroll. Contact your admin in case you don't remember your password", "Permission Denied. Kindly contact your Administrator"
Service Desk Plus Standard Edition + Asset Feature
Hi, We have recently buy the Service Desk Plus software Standard Edition. We just want to have the Asset feature but we don't want to upgrade to the Professional version as it is very expensive. Is it a way to have a standard edition and buy the Asset feature ? Regards
Set permision in problem tab
Hello, how to set permision for sub category in problem management ? suppose that we have 3 sub category and we want each user view own category... I can do this in incident tab but in problem tab i cant... please help me.
How could change a interface's type and bandwidth in a device?
Hi, I'm doing same test monitoring several Alvarion Wimax devices. This devices have one ethernet interface and one radio interface. The radio interface is discovered like a ethernet interface. Could be posible change this interface's bandwidth and type? The radio Interface's bandwidth of this devicas can be 8Mbps and 54Mbps but detect 8Mbps for all and although I change in the radio interface the bandwidth to 54Mbps I have an alarm when bandwith is up to 8Mbps' 90%. Thanks. Regards. Luis.
Juniper SSG 550 Subinterfaces Traffic
Hello Team ; Can we get SSG 550 subinterfaces' trafic details with snmp from opmanager dashboard ? it seems they have the same values with the physical interface. Thanks. Ozmert Lalik
NetFlow Analyzer and pfsence (or pfflowd )
for my router/firewall i'm using the pfsence product, and pfflowd to export flow data from it. This is the only device i am collecting flow data from. There is only 2 physical (and logical) interfaces in the box which I wish to monitor. When I view the interfaces, I see thousands. If we go into the license area and attempt to 'unmanage' the ones I don't wish to see or monitor, they come back just as quickly. Last count there was about 10 thousand of them. pfflowd is being started with
Set Access To Problems
Hello, we use SD+ for supporting our softwares, suppose that we have 3 software and all of them are out source, can i create problem and set access to this problem for user or group that each company view itself problem ? for incident i can but for problem i cant do it... Please Help me, tnx
Incident - Additional Fields SDP
Incident - Additional Fields Is it possible to add a text field with case-insensitive restriction? Thanks, Mauricio
Scheduled Reports SDP
Hi, Is it possible to send more than one scheduled report in one email? Thanks, Mauricio
Failed to communicate agent
Hi, With the ManageEngine agent, I cannot get the Service Desk server to Scan the machine. I get "Failed To Communicate Agent" , even though the ManageEngine service on the PC is running and listening on port 9000. I can also telnet to this port on the affected PC. Agent software is up-to-date also. Anyone know how to solve this issue ? Regards
Automatically update e-mail addresses based on email address policy don't work on new account Creation
i am in a latest version of admanagerplus but i have a problem: when a create a new account "user with external e-mail address" in my Ad and my exchange server the check box "Automatically update e-mail addresses based on email address policy " is disabled in the creation template box is checked: it's work correctly in last version before 5321 it's a probleme for me because i configure alias in my active directory for user with external email adress Can you help me please. thanks
Report of All Server Services and the login accounts used?
Anyone who can help! I need to run a report of all the services running in my domain on the servers - they are almost all located in two different OUs and the script I have sued in the past is not returning the correct information due to some systems changes on our web hosted environment. Hoping you had a tool to do this quickly and easily... Do you? Thanks - Tony
One report for all user settings
Hello, We are looking into the ADManager and are exited about it. But is there a report that I can select a user and get all of his/her information. Like email, emailforwarder, emailcontact, email groups he belongs to, windows groups he belongs to, etc. Now this information is spread arround different reports. Thanks, Sander
Exchange 2010 automatic mailbox selection
With templates you need to specify the mailbox server and the mailbox database...however the best feature of exchange 2010 is the automatic distribution of mailboxes. Automatic mailbox distribution is a new feature in Exchange 2010. If you don't provide a mailbox database when you create a new mailbox on an Exchange 2010 server, Exchange picks a mailbox database for you. How can we leverage this optino with Exchange 2010?
Completed Jobs in ADManager
How can I tell which jobs I've started have completed? If I started a job like move home folder, go back in later, how can I tell that this job finished?
Move Home Folders did not deleted source folder
When I run jobs to move the home folders path, the source folder and destination folders exsist where the source folder should have been removed.
Importing Bulk users
I am trying to import a bulk user csv to add users. I get the following error message The following attribute(s) userID, userpass, access_level, DistributorID, CompanyName, FirstName, LastName, TitlePosition, DirectEmail, DirectPhone, Fax, CellPhone, Version, Notes, MailingList, Training101, Training7400, TrainingService, Status, Started, Ended, LastLogin in the header is/are not proper ldap attributes Please assist
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