Business Rule
Hi,
I want to create a business rule which I cannot find it through Service Desk
The process is like below:
When a new request arrives from "IT" and their Service Catalog is "Software" then it need "User1" approval to process these tasks to the required technician.
I can set the 2 first item but I don't know how to set the approval part.
Could you please tell me how can I set this process?
Best Regards
I want to create a business rule which I cannot find it through Service Desk
The process is like below:
When a new request arrives from "IT" and their Service Catalog is "Software" then it need "User1" approval to process these tasks to the required technician.
I can set the 2 first item but I don't know how to set the approval part.
Could you please tell me how can I set this process?
Best Regards