I know we can then go in and change the contact field to a valid contact for the desired Account, and so force the resulting ticket into the correct Account after the ticket is made..  

How can we tell (and manage) what end account will be assumed for any one of our support reps?   The choice by the support center seems arbitrary.    Worse is that in some cases support center plus is informing the accounts users in the incorrect account that a ticket has been created..  They just ignore these spurious emails.. but can these extra msgs be turned off altogether in these circumstances? 

Is there any way to short cut this cycle.. and inform the Support Center Plus system which Account this ticket should be created in when we send in the original email? 

thanks 

Steve Pustell