Need a custom asset report
I need a report with following fields. Is it possible in SDP ? Computer Name Current User Department Previous UserWhat I could make is with only first three fields. I could not insert 4th field in the report. Any help would be appreciated. :) Thanks
IPv6 support
Does OpManager build 9400 support IPv6? Regards, Ramzi
Outside IT approval for request?
Hi ServiceDesk Plus Forum, We are looking to replace out current Spiceworks install with ServiceDesk Plus for Enterprise. While we build the server and get ready to install I have a quick question about the Change Approval Board function... We are a Casino/Resort and have many departments. When an end user has a security related request (like new accounts or permission changes) we have a process called "IT Request". The end user creates a ticket, this ticket then goes to the Director of that department
Is it possible to send a request automatically to external party by email?
Some of our requests are handeld by an external party. So we would like to assign the request to that external party and send automatically an email to them with the request details. Is that possible?
How i can create service request from e-mail?
How i can create service request from e-mail?
Auto Prioritize Users When They Use Email
Hello All! I currently work for a small company where the 50 users that submit IT requests do so through "Service Desk Plus", however they only do so through email, never log in. Is it possible to Auto Prioritize Tickets when they come from a certain users email? Otherwise they just come in under normal priority, which is not good when a Supervisor needs something ASAP. Thank you in advanced! -Zach
cannot modify Default request in incident template part"Requester" is demed
why I cannot change the form that is displayed to the requester when he put his request
Images in request sent by email
Hello guys, Being busy with images within SDP i stumbled upon something that i've been encountering for a long time. When someone sents a request to SDP through email, and i subsequently open that request, the HTML markup for that email seems lost: - All images are being shown as attachments, not inline in the mail itself as it should be. Is this behaviour expected, or can we get this quality of life functionality in the future so it preserves the mail markup as intended?? Or can i somehow resolve
Outlook WebApp
Dear all, I want to add an automatic login for the Outlook WebApp and for other websites. At the moment the most important application that must run is the OWA. I tried it with the integradet Bookmarklet and with a added resource but this doesn't work. I hope you can help me. Kind regards, Dario
Manage Engine Dashboards
Hi All, Any third part tool available for the presentation of Opmanager dashboards Regards Adnan
Dropbox
We are starting to use Dropbox and I do not see Dropbox in the software inventory reports. Anyone having this problem? Any fix? guy
How to transfer data from old version to new version
Hi there i want to transfer all data (tickets , assets , etc..) from old version to new version i tried but some error appear to me Backup build number not compatible with existing build what i can do to fix this problem ? please help me my data is very important to me Thanks & BR
Feature req: Email notificaiton to Requester on new NOTE(s)?
I know you can set notes to be Public or Private, but is there a way to configure email notifications to inform the Requester a new note has been added to their ticket? I was under the impression the, "Acknowledge Requester by Email when the request is updated", but this does not appear to be the case. This "Updated" email only applies to when the request is edited. The addition of notes does not count as an "update". I'm thinking a feature request to "Acknowledge Requester by Email when public notes
SNMP not working for SUN Solaris
Hi, I have added the server, configured the CLI access credential. I can ping the server from OpManager. But I tried SNMP credential and it is not working. Can i get some advise on how to troubleshoot this? I am using "public" community name. How do i crosscheck whether the SNMP is running in the server, or the community name is enable? Or is there any other config i miss out in OpManager? Running SUN Solaris (HP Server). Thanks.
ERP failed to login
Dear support, recently, my ERP was not run properly, then finally today can not be run, can not login. ERP service always goes up and down. i tried using command line to run.bat, an error as below : Server started in :: [15706 ms] Connect to: [ http://localhost:8181 ] # # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x071ace46, pid=8596, tid=10688 # # JRE version: 6.0_17-b04 # Java VM: Java HotSpot(TM) Client VM (14.3-b01 mixed
Import Manager of Requester from AD
Hi all! We use SDP 8.1.0 Build 8118 We need import Manager of Requester from AD at "Requester Details" box! How I can import this info from my AD?
Where does Netflow Analyzer get it's ASN -> description data from?
When viewing the list of AS Names, the listed name is not always correct. as an Example, on my copy running 9.7 AS 22394 is resolved as 'AS Speedlink' 'Orgname SpeedLink Internet Solutions' however, when I query ARIN directly, this ASN actually maps to 'CELLCO' which is basically Verizon wireless. i.e. http://whois.arin.net/rest/asn/AS22394/pft
Problem to signal alarm for syslog messages
Hello, I tried to give me alarms when receiving syslog messages but without success. If I go under "Alarms" -> "Syslog Alarms" I still have nothing! Under "Syslog Rules" I have only one rule and is configured in order to accept all messages. The rule is set as: Facility Name: Any Severity: all checkbox checked Match Text: Alert Severity: Attention Alarm Message: $Message Number of Occurrences: 1 Time Inerval: 60 So, with this configuration I was sure to accept all syslog messages but nothing. But
"Discover Devices" Not working in OPMANAGER9
HI, I am using OPManager9 and once i need to add multiple devices i tried to add them using " Discover Devices " but its continue to loading till infinite time when IMPORTING DEVICES in discover devices option. Kindly advise in this regards.
windows 2012 and MS SQL 2012
He all! i have 2 questions: 1) SDP can be run on Windows 2012? 2) SDP can be use MS SQL 2012 if MS SLQ2012 is running on Windows 2012? i read http://www.manageengine.com/products/service-desk/system-requirement.html and find only: Supported Database MySQL 4.1.18 MySQL 5.1.50 MS SQL 2000, MS SQL 2005, MS SQL 2008 it's correct info?
mysql logon change domain on numerous users
Is it possible to bulk change the domain for a number of accounts? We have the same users in 2 domains, as we're doing a domain migration that will take some time to complete. The users are logging into domain A and their Service Plus account is in domain b. Can I run an update query to change the domain? What is the mysql login and port? ken.stoner@nasg.net
Stop People E-Mailling Requests
Some or our users e-mail the address used by the servicedesk instead of logging into the portal, this then leads to a long list of job that do not have a category What is the best was to stop them doing this, i wanted to create a Business Rule, that would reject these but also send an e-mail back to the requester asking them to log it via the portal. I just could see a way of doing this Any ideas Thanks Vicky
Approval Status column empty on Changes
I'm using 8121. I wanted to see the approval status of some changes, so I added the column to the main Changes page. The only thing that shows up is a dash ( - ). On the Requests page, it shows an indicator making the approval status clear. Is this a bug or am I just not using this correctly? Thanks!
change default calendar
Hello I want to use attached calendar instead of default calendar. how can i do it? please help me. thanks so much. http://farhadi.ir/downloads/JalaliJSCalendar-1.4.tar.gz
E-mail ID and Search requester list
When a technician creates a ticket for a user they can start typing an email address int he Name and "E-Mail Id(s) To Notify" files and will get a drop down from the requester list. They also have buttons to allow them to search the requester list. Is it possible to get those functions on the "E-Mail Id(s) To Notify" for a requester? We have managers that put in tickets that would love this function so they don't have to type out the whole email for everyone they want to copy. Craig
Bulk Password Reset Limitation
Is it possible to restrict the ability to reset multiple passwords within the AD Manager console? We have users with limited rights, and therefore we would prefer they are only able to reset a single password at a time (to avoid an accidental bulk reset). Thanks in advanced.
Monitoring VMWare with Application Manager 10.8
Hello, My company just upgraded to AppManager 10.8 and I’m looking over the configuration and alarms for VMWare in particular it’s Memory section. Are there any guides or white papers on configuration and monitoring of this. I’m having some questions. For example, If I go to the ESXi host and memory tab, I see options for Active and Consumed memory, but I don’t see an option for Memory Ballooning. Is it Overhead, Shared, VMKernal memory? It’s questions like that I’m looking to clear up. Thank
Exception while loading MIB:Could not parse the file
F5 MIB's are not loading on OPManage build 9101. Attached is the error message and the MIB in question (provided directly by the F5 gear in question). Error parsing MIB:F5-BIGIP-COMMON-MIB.txt Exception while loading MIB:Could not parse the file C:/PROGRA~2/MANAGE~2/OPMANA~1/./mibs/F5-BIGIP-COMMON-MIB.txt. The error occured at the line no: 17 ,column: 56.
AD SYnc Error
When I try to Sync AD changes only or complete i get error "There was a problem retrieving the XML data. Service Temporarily Unavailable."
ManageEngine ADAudit Plus 4.5 Build 4540 Released
Dear All, Greetings from ADAudit Plus! ADAudit Plus's latest release, build 4540, announces the exciting new addition of File Integrity Monitoring; Securing the Windows Servers is now easier than ever! Track-Audit-Secure the Windows Active Directory | File Server | NetApp Filer | Workstations | Member Server and meet the most-needed security, audit and compliance demands. New features and fixes in this release: File Integrity Monitoring- 'FIM'. This solution audits critical changes to important system
New device(s) added to the Port [xx:xx:xx:xx:xx:xx]
Hi, All the switches we monitor with OpManager all show the same alarm which was generated around the same time: Attention 2012-12-12 11:11:18 New device(s) added to the Port {00:1B:78:57:0E:28] There are multiple alarms on each switch showing different MAC addresses for each instance of the alarm. I can't see why these alarms have been generated or how to suppress them. There's nothing on the switch logs to suggest anything happened, and there are no snmp or syslog rules configured within OpManager
Failed to communicate agent - Service Desk Plus
Hello to all, I have a machine that cannot be scanned from the server , and no such request is logged in the agent log file. However , if I select 'New Scan' , enter the IP address of the affected machine and scan that , the agent log file 'logs' that a scan has been requested and made. Of course , this is not ideal , as I now have 2 machines which are technically the same listed on Service Desk Plus. Does anyone know how I can correct this eg remove all machine details from server , and then re-add
Dmitry
PROBLEM with Install ServiceDesk Plus on a Linux machine without GUI Ubuntu 12.10 x64
Feature request - make the user request journey more intuative
Problem: End user incorrectly chooses an Incident template instead or Service Catalog, or Visa Versa. This then reflects badly in the reporting as it looks as if the Service Desk team are just dealing with Incidents all day long instead of Service Catalog requests. Especially when the user clicks on the 'New Incident' button. The current user interface for raising new requests is just too messy. It's not clear enough as to what they should be selecting. It's confusing enough for admins to raise
Backup doesnt seem to be working since 9400
Hello Before I upgraded to version 9400 I used to be able to backup OpManager in about an hour. Now I cant seem to get OpManager backed up in a reasonable time in the Data Maintenance. Today I have let the backup go for 7 hours and it still says "backup in progress" I havent been able to let it go longer because we cant go after hours without OpManager monitoring our data center. I upgraded to 9410 to see if it fixes the issue. But it still just says "backup in progress"
Questions re Notifcation Rules
Hi, We are SD+ version 8121 and have noticed the following Notification Rules within the Requester Notifications section: Notify editor when a request is waiting for update Notify requester when a request is waiting for update by editor Notify requester when a request is updated by editor Notify requester when intermediate editor is changed by technician Notify old editor when he is removed from the responsibility Notify new editor when a request is waiting for update 1. Can you let us know
AppManager ResourceName and ResourceID
I would like like to pull host names and hardware info out of the AppManager database to a MS SQL database for asset/inventory management purposes. Is there a specific table within AMDB that ties the RESOURCENAME to the RESOURCEID and/or potentially the ATTRIBUTEID as well? I am able to remotely connect and pull the tables from MySQL to MS SQL but I am thus far unable to find the link between the RESOURCEID and the RESOURCENAME. thanks!
[URGENT] Server / Workstation name
Hi, I'm scanning the servers by Agent and it is giving me the FDQN name. example: cockpit-server2.shp-domain.com I need to change that name in order to let people understands what it means. (Like 'Messenger Sever', 'Backup DB Server'. But When I change it's asset name, SDP cannot scan anymore(it requires the administration ID and password) its system and new workstation gets added by Agent. How can I change the server's name and keep it(and keep scan by agent)?
SLAs violated, but no SLAs are in place
I'm going through setting up the basic configuration for our Service Desk. I notice that now whenever I set a priority to a ticket, I get an error message that says my SLAs have been violated. I haven't set up SLAs just yet. How can I fix this? How are the SLAs connected to the priority? I've attached an image to show the error flag. Thanks.
Software deployment exclusion by dynamic group
Is it possible to exclude a configuration that is deployed to a specific group in AD from members of a dynamic custom group? I see that a static group can be applied, but the dynamic groups are missing from the selection window.
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