The iPhone App for SupportCenter Plus has a bug in it.  When entering a Time Entry on a Request through the App, in the Time Taken to Resolve field it does not calculate or consider the minutes when multiplying the Support Rep's Cost per hour x the Time Taken to Resolve.  Example:

 

(Time Taken to Resolve) 1 hour 43 minutes x $125 per hour (Support Rep Cost Per hour) should = $214.58

 

Since only hours are considered in the equation and minutes are not considered, cost comes out to only $125.00.

 

This does not happen in the desktop version of the software, only the iPhone App.

 

Need Help!

 

Thanks.