Our SMTP server is changed and we have configured the servicedesk SMTP with new settings. But while try to send mail getting the below message-

 

"sending notification failed"

 

Below is log-

 

[11:43:15:959]|[01-31-2013]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[37]|: Error code : 18013|
[11:43:15:959]|[01-31-2013]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[37]|: Error row : <AdventNetErrorCode ERRORCODE="18013" ERRORSTRING="ER_MAIL_SENDING_FAILED" ERRORMESSAGE="Mail sending failed." />|
[11:43:15:959]|[01-31-2013]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[37]|: FAILURE :Problem while sending E-mail. : Mail sending failed.<br><br> Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.|
[11:43:15:959]|[01-31-2013]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[37]|: Connection obtained for crawling the database <AppIndexingInfo CRID="171" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|
[11:43:15:959]|[01-31-2013]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[37]|: FAILURE :Error occured while sending.<br><br> Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.|
[11:43:15:959]|[01-31-2013]|[com.adventnet.servicedesk.utils.HdServiceDeskUtil]|[INFO]|[37]|: HTML Mail send option is enabled from cache true|
[11:43:47:381]|[01-31-2013]|[SYSOUT]|[INFO]|[32]|: THE NAME OF  THE USER IS :::::administrator|

 

Please help us to fix it.

 

Regards-

Meshbah Uddin Ahmed