Generation of report using a query
Hi I want to generate reports using query. I can write queries for customizing the reports but i am not able to find the way to run that query. If there is any way pls share. Regards Aakash Tonk Infosys Ltd
Workflow is slow
Every 30 min servicedesk creates a new request with text: Workflow is slow Date(19 Mar 2013 16:30:01:350). Difference (seconds): 8265 Time of latest log record: 19 Mar 2013 16:10:45:000 Time of second-to-last log record: 19 Mar 2013 13:53:00:053 What does that mean?
Unable to delete assets from default MSP products
I am unable to delete assets listed under Servers (default product type). The error message reads "Product is being used by a module" Pleae assist regards isaac
Iphone app speech
Hello, After upgrading the iPhone APP the speech icon (microphone) does not show anymore. Any help? thank you, David
Speed up backups?
Is there a way to speed up the manual backup process of SDP? I usually manually run the backupdata.bat before updating to the latest build. Things seem to go smoother if I manually backup and then run the update and skip the backup when prompted. It seems like the backing up of the attachments is what takes the longest. Thanks.
Report on requester conversations of a request
Query : SELECT workorder.WORKORDERID "Request ID" , workorder.TITLE "SUBJECT" , longtodate(conversation.CREATEDTIME) "Conversation TIME" , conversation.TITLE "Reply SUBJECT" , conversationdescription.DESCRIPTION "Reply" , aaauser.FIRST_NAME "Replied requester" FROM conversation LEFT JOIN workorder ON (conversation.WORKORDERID = workorder.WORKORDERID) LEFT JOIN aaauser ON (conversation.REQUESTERID = aaauser.USER_ID) LEFT JOIN conversationdescription ON (conversationdescription.CONVERSATIONID
Why are some Requester conversations not deletable, (and how do I delete them :)
Hi, For some reason, we often get items in the Requester Conversations list that don't need to be there, but which we are unable to delete. This seems to have no pattern though. They might be locked, they might not. They might be from the requester, they might be from a technician, they might be from the system. The bottom of a 'Conversation' that can be deleted looks like this: The ones that can't just have 'Forward' So two questions:
Daily Report list of computers in OU
How can I receive a daily report with a list of computers in a particular OU? I would also like to monitor this OU and send an alert every time a computer is placed in a particular OU? We have policies to seperate virus infected computers into a particular OU to change their security until the virus issue is resolved.. It would be nice to get alerts and daily reports on this OU Thanks, Phil
Netflow Packets being received but interface counters not updating; Cisco ASA & NFA
Greetings, We are using NFA to monitor flows from our Cisco ASA installations. We recently updated one of our ASA 5510 to 8.4(5). After doing this we are no longer getting interface statistics. I verified with wire shark that we are still receiving netflow data to the NFA server, and I can see netflow packets being received in the interface view. Yet we are seeing no statstics for traffic in / out. Any pointers or things to try are greatly appreciated.
Can we set up an alert (email) on expiring accounts?
Hi, Is there a way to set up any email alerts to go out that an account will expire in x no of days e.g; we set up an account with a expiry date of say 30 days. We want to be able to send alerts to the user, their sponsor and possibly the security team or service desk with a message such as : " this account will expire in 2 weeks, request your sponsor to extend it further" Cheers, Sunil
I have a report to show monthly total for different request types, want to print the Month name in the title at run time?
Any idess? Is there a way to extract the month name from the current date range then display the value in the header or in adjecent column in every row (worst case scenario), this is the monthly report with the following criteria createdtime >= <from_lastmonth> and createdtime <= <to_lastmonth> Thanks!
host is not reachable
I'm running windows server 2008 R2 and ii have the manage engine free tools installed on it. I have a workstation running windows 7 with service pack 1. When i use the tools i get a message for the workstation Status: Failed and Remarks: The host is not reachable. The workstation had windows xp before and the tools worked fine. The tools see the workstation, connectivity is fine on both sides, and they are pingable. Is there an option or tweak i need to do in order to get it to work. Any feedback
I have 6 APC UPS with environmental sensors
i want to monitor the temperature and i need the OID value and i uploud the powernet.mib
Importing a certificate from internal Microsoft CA
Hello. I am currently in the process of confguring a new install of Applications Manager. I would like import a certificate issued from an internal Enterprise Root CA (Microsoft Windows Server 2008) for use on the Applications Manager server. Could you please provide guidance on how to go about this? thanks! -john
Can NFA check netflow packets integrity?
Hi, can NFA check netflow packets integrity? Another words, can NFA raise alarm or something else if FlowSequence not valid or expected? Thanks a lot.
Can Opmanager support regular expression on Event Log Rules ?
If the event log decsription contans string "aaa" or "bbb", On description field, i input "aaa|bbb", but didn't work. What should be input in description field ?
Report Criteria with Spaces
Hello, I have the following two logs, one that I WOULD LIKE to be picked up in a report, and one I WOULD LIKE NOT: The String I WOULD LIKE to be picked up: HTTP/1.1" 500 64743 The String I WOULD LIKE NOT to be picked up: HTTP/1.1" 200 5003 I've been trying to pick up logs where there's a " 500 " in the string but I do not want numbers such as "5003" as to appear in the report. I've been trying to put the following in the Log Message Contains box, but to no avail: 500 500 , " 500 " "500 " For some
ServiceDesk Plus 8127 Released
Dear Users, SDP 8127 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/download.html Issue fixed in 8127: SD-49613: Show site based filtering of groups in technician add / edit page, based on the group count configured in Globalconfig table entry. Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Jeykar ServiceDesk Plus Team
Netflow Analyzer intergation with opmanager
Hello Sir /Madam, I have installed Net flow Analyzer "http://www.manageengine.com/products/netflow/download.html" from these websites. And while installing it it has missed "HighPerf Ad-On not installed. Please click here for more info Hide This" one add on. And now i am able to open http://localhost:8080 with defaut user name and password. And now suggest me how to install the netflow plugin to intergate with opmanager. Our op manager ver is 9410. Kindly share step by step procedure. Await
When using ctrl-v I get this screen.
When I use ctrl-v to copy something in the text field for the solutions and description then I get this message. See attachment. security information name printscreen publisher ZOho from ... Where is this coming from. This message appears a couple of weeks ago but not everyone has it. Please advise Kind regards Tim Verduyn
Desktop central in internet ??
We have opened the ports 8383, 5228, 5229, and 5230 to test MDM. But one thing I do not like, NOW THE PORTAL Desktop Central is in the WAN ( Intenet ). Now this website is supceptib attacks. There any possibility of only accept connections from mobiles?
loss of connection to Sql Database
Hello Team ; Opmanager database is MSSQL .it is in different server with OpManager . As you see from stdout log file "connection to the Database is lost " error is visible. Do you know how to check connection loss errors in MSSQL .
Problem with copying SLA's
I can't seem to copy my entire SLA's from my default setting onto my sites. It does everything from the name of the SLA and the times/days etc, however it doesn't include who to escalate too. For instance i want a number of people notified when a sla level 1 is broken, however it doesn't copy that formation at all. Anyone now a way around this?
Reset Request ID
How can I reset the request ID in service Desk ?
Email Notification when miss 4 ICMP timeouts
I need to assigned email notification of all network devices that if device miss 4 consecutive timeouts so email notification can occur but i don't find the same in OP manager. Kindly advice. Regards, Arshad
Can we set up auto reconciliation process on AD manager?
Hi, Currently we are using AD manager to export AD accounts for manual reconciliation with the HR list. Is there anyway we can get AD manager to do the comparison for us? ie.. if we have a facility to upload a temporary list of "approved users", AD manager can run the comparison and display the list of discrepancies. Cheers, Sunil
CheckEnrollment
My CheckEnrollment.vbs script isnt working. If I run the vbs script I dont get any responce. If I try going to https://SERVER/CheckEnrollment.cc via a web browser I recieve this page Sorry,the page you requested was not found. Please check the URL for proper spelling and capitalization. If you're having trouble locating a destination, try from our home page. It used to work. I dont know when it stopped working but I do know that I have upgraded to build 4570
New feature not working.
New new feature. "Option to choose the ‘Welcome Name’ that will be displayed at the top of the Web portal." Thats not working. No matter what I switch it too it does not display anything else. I even reboot the server. No luck.
Mandatory Templates for User Creation
We have user creation templates and want the selection of one of these templates to be required when creating user accounts. When users login and select "Create Single User" they are brought to the User Profile page. We have given them the ability to select templates, but we want it to be mandatory for them to use one of the custom templates we have created. Is this possible?
Task report SDP
Hi, I have this query, but I need to make changes: I need to show: 1._ Field "Subcategory" the Ticket 2._ The "Item" Ticket. 3._% GroupName% 4._ LastMonth MSSQL SELECT cdtd.workorderid'RequestID', td.TITLE 'Title', longtodate(td.SCHEDULEDSTARTTIME) 'Scheduled Start Time', longtodate(td.SCHEDULEDENDTIME) 'Scheduled End Time', td.MODULE 'Module',std.STATUSNAME 'Status', aauo.FIRST_NAME 'Assigned To', aauc.FIRST_NAME 'Created By', longtodate(td.ACTUALSTARTTIME) 'Actual Start Time', longtodate(td.ACTUALENDTIME)
AD Self Service - Ability to self select nominated groups
Hi there, Prior to downloading the product, is it possible for the User to select what Email distribution groups they want to be a part of? We have 12 open groups and 3 secure (senior management) groups - can we nominate the 12 groups to be available to the users and allow them to join themselves? This would save loads of work! Cheers Chris
Task Report
Can I please get a query report to meet the following criteria? MySQL Grouped by Task Owner Fields needed: Task ID Task Creator Task Title Task Description Task Status Task Created Time Task Closed Time Task Actual Start Time Task Actual End Time Request ID link Need to filter between specific dates. Thank you for your help -Justin
Disk Usage Report
OP Manager 9 do not showing proper Disk Usage Report as showing "NA" in most columns in report. Reference snap shot is also attached for the same. BR, Arshad
End User Request - Last Asset
Is there a way to show (from the ticket) to see the last asset a user has logged in from (using AD)?
Request Templates to Existing Requests.
Hello, Currently our ServiceDesk auto generates requests upon receipt of an email, Is there a way for the User to manually apply a template to this newly created existing request based upon it's description? Cheers Chris
How to monitor outbound and indound email
Hi How can i setup Opmanager to test sending and receiving email so that i can prove messages are flowing? I would like to test this every 15 minutes. Thanks Mike
Naming format for full name does not work
Hi I'm evaluating your product for purchase but have a problem regarding user creation templates and the SamAccount name and full name properties Our requirement is Logon name format: is to be Firstname.Lastname SamAccount name format: is to be empty as we manually add a unique value Full name format: Is to be equal to SamAccount name Example a user with... First Name :John Last NAme: Doe SamAccount name:12345678 Should by the template be assigned Logon name: John.Doe@domain Full Name:12345678
How to install SDP as MySQL and not PGSQL
The scenario is such that I cannot find the MySQL option in the setup. I need it because in a few weeks, we will be migrating all our existing data from a different helpdesk software (Numara Track-IT) into this. Therefor can someone explain me why I cannot find the MySQL option? I have made a fresh installation of the Server OS and waiting for a response before I move further.
Process Monitor for Reporting purpose only - no alert
Is there a possibility to use the process monitor only for reporting and not for alerting? I would like to monitor some user processes that are running on a citrix server to determine how much a process consumes, but I don't want a alert, if the process is not running. for example: I would like to know how much CPU and RAM Acrobat.exe is using over a certain time. But Acrobat.exe is not running all the time, so it should not generate a alert if it is not running. thanks
Changelog for new builds?
Hello, Is there any documentation as to what is included in new minor builds? I cannot find this information anywhere.
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