Housekeeping folder structure - Is it safe to delete xxxx
I am trying to tidy up the servers our ManageEngine apps reside on and there are many folder that look like they need housekeeping Is their a guide on which folder/files can be deleted or pruned. This would also make backup easier Examples are: ADmanager Plus\Logs\ I presume I am free to delete/archive these files? ADmanager Plus\Temp\ I presume I am OK to delete these folders/files? ADmanager Plus\Patch\ Can I delete any of these folders/files? They take up
Is support Mssql in Netflow plugin
Hi there, We have an Opmanager Enterprise and netflow plugin. We success install the Opmanager Central and 2 probe as database is MsSql. But when we install NetFlow (ManageEngine_OpManager_NetFlow_Plug-In_9800_64bit) on any opmanager server is not running. It's throw error in C:\ManageEngine\OpManagerProbe\NetFlow as below: =============================================================================== . . SERVER_HOME: C:\MANAGE~1\OPMANA~1\NetFlow\bin\\.. . JAVA: C:\MANAGE~1\OPMANA~1\NetFlow\bin\\..\..\jre\bin\java
AS400 job monitor
Hi, we need to check if specific jobs are running or not... i know about checking status but i cannot configure any alarm if that job name is running or not. Any idea? Thank you
Very detailed reporting for VMs and Servers in OpManager?
I am looking for a way to create very detailed reports in OpManager. I want to create a CPU Utilization report that shows CPU usage every 5 minutes for the last 30 days. When I choose LAST 30 DAYS in reporting, it gives me CPU usage for the past 30 days, but it only lists one reading per day. Is there a way to get more detailed?
Applications manager reports
Using URL monitor. Problem with ISP over the weekend. Monitors report monitored sites as down/red, but it was a local problem. How do I account for this in reporting. Any way to edit data/change an unavailable to available?
manageengine servicedesk plus
ManageEngine_ServiceDesk_Plus_8_1_0_SP-0_21_0 unistall ERROR Can you help me?
Op manager not starting
.\conf\ports.properties ( access is denied) #Tue Mar 19 09:05:33 GST 2013 NMS_BE_PORT=2000 WEBSERVER_PORT=8070 SERVER_HOST=0.0.0.0 TOMCAT_SHUTDOWNPORT=8005
MsSql Issue on Netflow plug-in!
Hello, We have an Opmanager Enterprise license and it include netflow plug-in. I've success install Central and 2 probe server with Mssql server . But netflow-plugin installation failure when I try Install netflow plug-in on any opmanage server with ManageEngine_OpManager_NetFlow_Plug-In_9800_64bit. It's throw out as below: =============================================================================== . . SERVER_HOME: C:\MANAGE~1\OPMANA~1\NetFlow\bin\\.. . JAVA: C:\MANAGE~1\OPMANA~1\NetFlow\bin\\..\..\jre\bin\java
New Query Report Viewable to Teams
We are using the SDP MSP version 8102. We have created a New Query Report using the option under Reports as an Admin. Here is what we need to know : 1. How can we get the other roles also to use New Query Report (Currently this New Query Report button is not view able for them). 2. If the 1st Option is not possible then if the admin creates the report can we have the teams to atleast edit that report (Currently they cannot view any report which is created through New Query Report option) Regards,
Group CIs in CMDB
Is there a way to group CIs within the CMDB in order to map out a circuit path? Say I want to define "circuit A" and have it show the individual switch ports that are connected to eachother to create the path?
Custom Source and Destination Reports / Netflow Analyzer
I am currently evaluating your product for the monitoring of Netflow data; to replace MARS as a netflow analyzer. Source and Destination reports should be customizable within an IP Group to exclude either the source or destination of the IP Group. This way to can get more than just interface utilization when you have high traffic within a /24 IP group. Example: Created IP Group [HOSTING] 10.255.255.0/24 Check IP Group Report Destination for Popular IP Check Source for Popular IP Since the IP Group
Group becomes not assigned after filling requester's name
We use request templates which associated with groups of a technicians If the requester creates a request personally then the group assigns correctly but If the technician creates a request on behalf of the requestor the group field becomes non-assigned after filling the requester's name box. This behavior are same with service request templates and incident templates What can we do if the business rules is not works with the service requests SDP 8114 mysql
Need latest version of OpManager to install NetFlow Analyzer
Hello Support, I installed the latest OpManager on my Windows 7 & 08 R2 machine. Both are 64 bit version. Immediately after installation (did not run OpManager once), I then installed NetFlow Analyzer. But it asked me to upgradeOpmanager to the latest version. Can you help? Thanks Yi OpManager link that I used: http://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_Central_64bit.exe File Version: 15.0.0.498 Product Version: 15 NetFlow link: http://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_NetFlow_Plug-In_9800_64bit.exe
Extra lines problem again - I'm the only one, surely?
Hi Support, I'm sure i have had this discussion with you before and, after a company meeting my Managing Director wants to make sure we get the best use out of the functionality of SupportCenter. We aren't getting this at the moment as we use SC to assign ourselves calls and then reply from Outlook as we can insert pictures, do email formatting the way we require as SC isn't good at this, and then CC the email back into SC The problem with this is we can't record against SLA's as an outgoing message
Netflow Analyzer doesn't work after vlan changed
Hi All, firstly, my english is poor, i'm sorry... we have use netflow analyzer since 2007. last day our ISP change our vlan ID. then netflow doesnt work. we have a cisco 6509. our config: (before change) ip flow-cache timeout active 1 ip flow ingress layer2-switched vlan 3-4,6,9-16,18-22,24-28,33,36,51,100-102,108-121,152 mls ip multicast flow-stat-timer 9 mls aging long 64 mls aging normal 32 mls flow ip interface-full no mls flow ipv6 interface Vlan116 description XXX ip address XXX.xxx.xxx ip
Informations about licenses
Hi all, I need your help to collect informations about my licenses of ADManager and EventLog: 1. Where can I find the expiration date in my EventLog Analyzer? 2. In ADManager Plus -> License I found this message: Subscription valid till: never What is the meaning of this message? Is the licence expired? Many thanks for your help, Sutot
please sort Report Folders' content by Report Name
Please sort Report Folders' content by Report Name. Thank you.
Ability to attach files to sites
We'd like to be able to attach files (such as pictures and lease information) to site information. Also to be able to add custom attributes such as end of lease date.
Technician Group changing to Not Assigned
I have the SDP MSP version 8102. We have observed that after the Service Desk creates the ticket and assigns the ticket to a specific group, the request view shows that the Group is "-" (Not Assigned). The point to be noted is that the Group Field is a mandatory field in the request template. We are using the Default template for our Requests. Due to this all those tickets are not meeting the response SLA because the specific groups are not able to see these tickets in their request view. I have
email notice excluding for specific event logs
Hi, I want to exclude email notice for a specific application log, but still want to see them on the alert page. I've tried this. First, I added a new rule that ignores the log that I don't need email notices for, and checked it only on the notice configuration settings with the 'all application' rule. for the event log settings, I chose only the 'all application' rule. but it didn't work as I expected, I recieved emails for all application logs. an engineer told me that the new rule doesn't work
Notification destination based on time of day
Hi, is it possible to have a notification sent to different technicians, based on time of day? We are looking to roster different technicians on call. Thanks - Paul
weird login
Hello, When i navigate to SDP i get a box to seek a login. I enter this.... Once i enter this then i come to the SDP login page. I enter my credentials again. Why do i need to do this twice? Seems extremely silly to enter same information twice! Thoughts? Thanks
ELA 8020 Database Postgres
I installed ELA build no. 8020. But this one use database postgres. How i can export my mysql databases in ELA 8000 to last version. Please anyone Regards,
Incident CATALOG???
The Incident Catalog, which grew out of the Incident Templates, seems to be in desperate need of a makeover to be as pretty and functional as the Service Catalog. And it seems as if it might not take that much development/coding. Just need to borrow the same class or coding as the Service Catalog and apply it to the Incident Catalog. One of the hugest improvements would be nested categories w/in the Incident Catalog. For example, you can have a Service Category of Users in the Service Catalog,
Manage Engine OS Deployer Licenses
Can someone advice please the following Scenario: My organization has 100 computers and I purchased 100 licenses to be used for deploying OS to each machine. Another 100 new computers arrived to the organizations, do I have to buy another 100 licenses or I can use the purchased ones?? Does the Manage Engine OS deployer support Windows7??
Informations about license
Hi all, I have some questions about license expiration in ELA and ADManager Plus: 1. in Ela, where I can find the expiration date of my license? In Settings -> Server Diagnostic I found all other informations, but not the expiration date; 2. in ADManager Plus license informations, what is the meaning of "Subscription valid till: never" ? The license is always expired or it is valid and it will never expire? Many thanks, Sutot
No Data Collected
I'm currently evaluating to see if this product will be right for our company. I have everything installed and running, but when I want to run a report or view details of a host all I see is no data. OS-Linux Centos syslog service-rsyslog I'm not sure where to start as far as troubleshooting. I have another server that I have setup in rsyslog to forward logs to my ELA server. I can verify that the logs are there.....but in the gui nothings shows up.
Alerts not working
Hi I have installed EventLog Analyzer 7 and configured our domain controller as a host. EventLog Analyzer is recording the event logs from the domain controler. I am trying to set up Alerts, but cannot get this to work. For testing, I've tried the Pre-defined alert for Successful Windows User logons, Event ID 540 is being recorded by Eventlog Analyzer, but no Alert Notifications are showing. I have also tried various Custom Alerts and these do not work either. The domain controller is Windows
Add custom translation
Hi, We have created a new incident template. It is named "New Email Incident". Is it possible to add translations for this "New Email Incident" to other languages like Swedish, Danish... I cannot find the "New Email Incident" text under Admin\Translations but would it be possible to add it to the SDP database or a property file to make the translations? If possible, how would I do this? Thank you in advance. best regards Markus
Enhancements post 8.1 version !!!
For those who have missed out on the feature's introduced post 8.1 release,here's a glance!!! Adding images just got easier in ServiceDesk Plus,you can now just copy and paste the images onto the Rich Textbox area. You can now import single user/multiple users from Active Directory specifying their loginnames separated with comma's. Hide your private conversations on the Requests from the Requester's. Timespent on a Request is now calculated on Resolved and Closed status. You have now
Notifications
Hi, In our operation of this product we will be using email as the sole operational part, and therefore it is vital that the requester is notified by email as soon as a change to a ticket takes place, e.g., when I make a change to a ticket and complete the change an email is automatically sent to the requester. Is this possible to do now, or something for a future update. Thanks. Geoff.
"The page you requested was not found" at the user login
After a new uer will logon at http://localhost:8888 login field appears after the login I get the following message: The page you requested was not found. Please check the spelling and case, and the URL. If you have problems to find a place, you try it on our homepage.
GINA font size in Win 7 installs
Hi, We recently installed ADSelfService Plus version 4.5 build 4544 in our environment. We have Windows 7 pro installed on our desktops. My question is can we somehow modify the GINA to display in a larger font? I tried to modify it on Configuration-->Administrative Tools-->Gina/CP Customization. (see attached screen shot) I can modify the text but can't find a way to increase the font size or make it bolder. From the ctrl-alt-del screen if you don't know to look for it you can hardly see the
dis-enroll a user
How can I dis-enroll a user so I can add him back with a new import with different questions? -Thanks
Alerting on Latency and Packet Loss
We are evaluating OpManager and we are trying to match up our current Alerting Rules. We use Orion and I have an alert that is configured in the following way: Latency:Trigger when above 400ms for <any of our remote routers> where condition exists for more than 2 minutes. Packet Loss: Trigger when above 0% for any router where condition exists for more than 2 minutes. Is there any similar rules in OPManager that can mimic these alerts?
Setting SLA's in ServiceDesk Catalogues
Hello, I am trying to set a SLA for the ServiceDesk Catalogues which in principal is not difficult, i know how to set one up as well as assigning it to a form. The problem i am experiencing is with the selection of escalation before or after violation of the due by date. When selecting before it simply does nothing, no emails are sent at all. When selecting after it does work but there is a massive delay inbetween the time of violation to the time that the specified users receive the email stating
Notification Rules
I am trying to set it up so that the software sends email notification to a specific tech (supervisor) when any requests are assigned to the technicians that report to this user. I currently do not see a way of doing this. Can someone please let me know if they have found a way of notifying a 3rd user when a request is assigned to a specific individual?
Notify editor when a request is waiting for update
Hi, At Admin > Organization Details > Notification rules The Requester notification > Notify editor when a request is waiting for update When it is activated? Who is editor? Thanks,
Workflow to run SQL statement or execute script to run SQL statement
I would like to create service requests in my in-house ticketing system based on alarms from OpManager. My current monitoring system executes a sql add statement using an ODBC connector on the monitoring system and populates the fields with values from the alarm. Is something similar to this possible within OpManager?
OPManager USB-Drive Monitoring
Is it possible to monitor removable (USB) Drives with OPManager and if yes how can I do this? Thanks for your help
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