Change History Tracking in Support Center Plus
Hello I use the 'history' tab all the time in the requests. What other history tracking is there? For example today i found a change had been made to a support Rep. I would like to find out when that change was made and by whom. Is there any tracking available for changes to items other than requests? Also.. sometimes we delete requests. Is there any history left AFTER a request is deleted? Maybe an independent table to track all changes would allow you to track and report all changes
MF-AGENT.mib
Hi, Has someone a working template for Citrix? I stuck with the MF-Agent.mib. Also has someone the barracude template (spam 400) working? Jef
ELA 8.0 Time Zone
Moved and upgraded from ELA 7.2 to 8.0. Installed OK. Can not get any data to show after a reboot. The server diagnostics page shows asia/calcutta for a time zone. Server is a VM guest (windows 2008R2). Any help would be apprciated.
Dashboard - Multiple Exchange Servers
We have two running Exchange servers: one, an older server, running Exchange Server 2003 and another running Exchange Server 2007 SP1. Both servers are correctly being reported on bye Exchange Reporter Plus. On the dashboard ("Home - Server Storage Usage" widget) only the old server is displayed. Is there anyway to configure the widget to display both Exchange servers? If not, is there any way to have the widget display the new Exchange server rather than the old one?
Version 8100
Dear All we need the Servicedesk Version 8100. How can I get this setup? Regards Julia
error while fecthing mail
Hi my service desk was eworking perfectkly untill yesterday, now it cannot fetch emails or send emails, I have checked all settings and user names and is fine, is there a log where I can see the error? Regards
OpManager Time format
Is it possible to change the time format in OpManager to European 24 h time ? I saw a post 6 years ago regarding the same issue, so maybe it is solved now. Thanks Torsten
Feature Request for SDP & SDPMSP - Ability to disable Surveys
Hi Support I have had many of my customers ask me to add the ability to withhold surveys from requesters based on criteria like; If a particular CSI is selected All tickets assigned to a particular Group Tickets are escalated to a outside party to be resolved If a request has been survey in the last X number or days (30, 60 90 days etc.) By mode, if an alert triggers a ticket, the server that overheated doesn't need a survey...LOL BIGGEST OF ALL, in MSP BLOCK ALL SURVEYS BY ACCOUNT Alex Bianco
Disappearing Reports
When saving custom reports to be viewed by "Just me(Private Report)", they seem to disappear. I created a report, saved it to a folder and marked it as Just me, but the report is not visible anywhere. Any ideas on why I can't find it? Thanks
MySQL Error "Column count of mysql.db is wrong."
I am getting this error "Column count of mysql.db is wrong." on my MySQL server for the servicedesk plus (the default install that comes with Service Desk) Is there anyway to fix this. I have googled and there are solutions for other MySQL full installs but seems the tools they used to fix arent present in the MySQL server for Servicedesk.
Business Rules & Service Requests
We have a business rule that is firing off after creating incidents requests but not service type requests. Do business rules apply to requests of type "service"?
software licenses asset allocation
Hi, I have a product that we have purchased 600 licenses for, when I add the licenses into the assets so that I have 600 licenses listed that is fine. when I select site A, I see 600 licenses available, if I allocate 15 licenses to the workstations in that site, the available license count drops to 545 correctly. when I select site B, I see 600 licenses available again, not 545. How do I add the licenses so that when I allocate to different sites, it comes off the total number of licenses ?
CI Name without DNS record
I have dozens of devices on my network that are only reporting back only IP addressesd (mostly printers). If I change the CI name to allow my tech staff to better identify the asset and for reporting purposes, future scans all fail as the device does not have a reverse DNS record for that CI name to IP address. Why does scan not use the IP address for scanning? Also, why is SNMP not pulling in all the details of the device? All other asset scanning programs we have used in the past (ScriptLogic,
OpManager Service Pack 9400 released!
Hi, We are very pleased to inform everyone that we have released our Service Pack 9400 today. You can download the service pack from our website, http://www.manageengine.com/network-monitoring/service-packs.html The jre for OpManager 9400 (& onward) has been upgraded to version 1.6 and you can find the respective download and instructions on the link given above. Netflow Plugin Upgrade: Upon upgrading OpManager to 9400, the Netflow plugin should also be upgraded to it's latest build 9700. Download
Problem with description request
Greetings, when I place the cursor on of the request, the description shows me, as you see in the image below. But when I access in the request, doesn’t show me any description. We are using SDP 8.1 build 8125.
Change Language from English to Spanish
Dear fellows, Could you please let me know how can i change this on OpManager 8720. Thanks !
Enable "Pass-through" Authentication
hi, I was trying to ebnable Enable "Pass-through" Authentication. I configured all the required settings in Active Directory Section a I enabled pass-through authentication but while i logi to a system as a domain user into a computer which is joined yo the domain it required authentication before the servicedesk page appears while i enter the user name and password to goes to the login page of the service desk and i need to lenter the username and password again could you please tell me why is
SNMP Scanning
Hi, SDP is recently implemented in our Windows environment. Scanning of Windows machines is successfully done but only for few which have internal issues. However, I have SAN storage devices (FAS270 & FAS2050) with SNMP enabled. How to scan those devices? Regards, Majid
Unknown type OIDs that are not routers, switches, printers or access point
How do we handle assets scanned that report invalid OIDs that are not of the type routers, switches, printers or access point? We have networked devices such as Environment Monitors, UPC's, Power Strips, etc that are network devices that can communicate via SNMP, but are not of the types available. I am unable to identify the device by OID correction, and without that, scans continually fail on that device. I am on 8.1 build 8127
Initiate scan from command line
Hi, I would like to start a scan using the assetexplorer agent in Servicedesk plus after we deploy software to the workstation. Can someone advise how to kick it off from the commandline ? Thanks in advance Michael.
Few questions.
Is PMP works perfectly in MS IE10? What kinds of ports that PMP uses for Linux and Windows servers? (for iptable in centOS) When I test the mail, I get the "sending failed, Unable connect smtp server". Though mail sending works fine. Is this the glitch or I have to reconfigure my mailbox? Thank you in advance. Telemant Corp Sangchul Jung
Is it possible to rebuild/restore/reset the application and protocol mapping tables?
Hello all, In the *COMPLETELY HYPOTHETICAL* event that a recently migrated Netflow installation resulted in a corrupted application mapping table, is there a way to restore *only* the associated tables to the factory default IANA port/protocol mapping list without a complete re-installation? Thanks, Chuck
Customize Text on the My Info or Self Update Page
Currently, the text states, "Update your personal information, such as contact details, in this page." I would like to modify this text. I attached a screenshot.
Reg- Issue faced in Configuring Business View
dear Opmanager/Netflow Analyzer Team, We are using Manage Engine Build Number: 9200 and i have provided read only Access for him to view a particular Router Traffic details so i have created a seperate login and business view for him. but he is unable to view the ip conversations of that router in that business view. how to configure it. kindly help me to solve out this issue. Regards, Sethu
Add a device that does't respond to ping
With OpManager version 10, is it possible to discover devices that don't respond to PING but only to SNMP requests?
Fortigate change detection
Device Expert is reporting config changes to my Fortigate firewalls when no changes have been made. The change is almost always with encrypted passwords which are very long, it seem to have something to do with the line wrap between the two configurations being compared. Sample below set key ENC 92I+GbUVcFBdDQhiAE8DPaQ3s7LORDJGB4ZU7qI8Wy3Cxbn2VN8iUelt0DgF6bkZcli4i+uptR/PDLa/bAIE/YIXAbHupYp9L2z8OYD640iA2dZy set key ENC 92I+GbUVcFBdDQhiAE8DPaQ3s7LORDJGB4ZU7qI8Wy3Cxbn2VN8iUelt0DgF6bkZcli4i+uptR/PDLa/bAIE/YIXAbHupYp9L2z8OYD640iA2dZy
Remove Unsolicited Traps
Hi Is there a way to remove the list of alle the Unsolicited Traps ? /Jan
add sub-domains in desktopCentral
Hi, I have 2 sub domains in my domain but they are in different location. Do i Have to add these sub domain as a Remote Office or I can add them as Computers in local office and how? I will appreciate if you guide me in this situation Best Regards
Software security
Hi, We intend to deploy the tool Helpdesk Manage Engine on a DMZ and open the gate to our customers so that they can see the progress and create a ticket. However, since a web portal involves opening our private network to the outside and therefore security problems. I wonder if the software has been tested for safety or if there are security vulnerabilities. Sincerely,
wusa.exe package failure, IE 10 Uninstall
Ok, first off I am making a new post because because I don't want to trample on (https://forums.manageengine.com/#Topic/49000006039766) post with my noob questions. I tried to follow but I am still completely lost after 4 days of trying. I will post screenshots of various attempts at building a package to remove IE10 on a windows 7. Please tell me where I am going wrong, I have also gone to http://www.manageengine.com/products/desktop-central/help/software_installation/windows_software_installation.html and
Scan Failing
Romanus I have a problem with a patch scan failing on a server (request ID :##13750366## opened 07/03/13) due to "disk drive serial number not being fetched" apparently. I'm being pushed for a resolution at my end but ManageEngine are saying they do not have a timeframe on the fix. Could you escalate this for me? Thanks JP/
How to get difference of two zip or .tgz files with multiple files inside each zip or .tgz file
Hello Experts If the backup file is a zip file with 6 files inside it and i need to get the difference between current zip file content and last backed up zip file content, is it possible?? If not, then any suggestions to deal with this sccenario. Regards Shobhit
ClassNotFoundException when trying to connect to external MySQL server
Hello. I'm trying to set up my copy of DeviceExpert to use an external MySQL server, but I'm not getting good results. I understand that I would need to run ChangeDB.sh to do this, but when I do and enter the information, I get a ClassNotFoundException in org.gjt.mm.mysql.Driver. I know that my settings are correct as I can connect with mysql via the command line using the exact same credentials and server, and I can access the database I need. However, with the Database Configuration Manager I get
Email Notifications and Loops
I have two email addresses that the business use to notify us of incidents, depending on what aprt of the business they effect. Servicedesk@ and NOC@ If the business put both addresses in an email then when SDP logs the ticket it sends an autorepsonse with the ticket number, this email then creates another ticket and a loop follows. In the admin tab under notifications, junk notification filter I have added the servicedesk@ and NOC@ addresses as advised by ManageEngine support but the loop continues
Monitoring - Aix Errpt
Hi, I would like to monitor the error report (errpt) on a Aix server. Is it possible with OPmanager ? Regards, Xavier
customising the App Catalogue
Hi , is there a way to customise the tittle of the App Catalogue and the image as it appears on the iPhones and HTCs? thanks russ
Redirect HTTP to HTTPS on OpManager (Build 9101)
Hi everyone, I have enabled https access on my OpManager on port 443. The action automatically disabled the original http service on port 80. Is there a way that would allow the server to automatically redirect future http requests to the new https service (so that if users do visit the existing http URL, they get automatically redirected instead of rejected)? I have tried looking for ways to tweak the web server's settings, but was not able to locate the settings file (e.g. http.conf) of OpManager's
HTTPS redirect doesn't work with mobile view
Hi there, This is quite urgent. I followed the instruction to set up redirect from HTTP to HTTPS here: http://www.manageengine.com/products/service-desk/faq-general-modules.html#ssl1 The only step I didn't do is step #3. When viewed using mobile devices, it still managed to display the http version. I can, however, browse manually to https when in mobile view. Viewing the site using Firefox on win 7 pc, I can go to port 80 on http://servicedesk.domain.com/mc/ (this is the address displayed on mobile
Queries
Account details Query SELECT vd.org_name'Account',aci.LANDLINE'Site Contact number',apa.CITY'CITY',apa.POSTALCODE'Postal Code',apa.state'State',aci.WEB_URL'WEB URL' FROM accountdefinition vd LEFT JOIN sdorgcontactinfo SDCI ON sdci.ORG_ID=vd.ORG_ID LEFT JOIN aaacontactinfo aci ON aci.CONTACTINFO_ID=sdci.CONTACTINFO_ID LEFT JOIN SDOrgPostalAddr sdp ON sdp.ORG_ID=vd.ORG_ID LEFT JOIN AaaPostalAddress apa ON sdp.POSTALADDR_ID=apa.POSTALADDR_ID ORDER BY 1 Site details query SELECT
custom naming format help
I'm trying to create a Display Name format of John Doe when the HD Tech enters the first and last names of john doe. basically, how do I turn john into John and doe into Doe? Thanks
Next Page