I'm configuring the Support Centre to be used by an administration team (not IT) to manage workflow of requests. I'd like to quickly capture the allocation of products to contacts for reporting purposes and so have confirgured a request template to capture this. However, I can't seem to be able to use this feature to capture the quantity of that product allocated.

 

For e.g.

 

We'd like to capture overall costs of a project. John comes to collect 15 bottles of water for a project meeting. I'd like the support rep to open a new ticket, select the 'request template' which auto fills fields for category and status/priority and location, then also asks the rep to capture which product, how many, the requestor, their department/teram, then automatically the ticket is closed.

 

Later we'd run a report which would tell us how many of each product was allocated to each department (calculating total cost).

 

The problem I'm having is that I don't seem to be able to individually capture product quantity in each ticket raised, nor can we allocate multiple products (I assume a sepaerate ticket would need to be created for additional product types).

 

Can anyone suggest a work around for this scenario, or is this a feature that could be added to Support Centre Plus?

 

Regards,

P