website alias (friendly name) for ADSelfService Plus website
Greetings! I just installated ADSelfService Plus on a server (eg. orgsrv01) - using the default port 8888. I am running another web service on the same server using port 80. Is it possible to create an alias or friendly name URL instead of http://orgsrv01:8888/. Example: http://adselfservice/ Thanks, Samuel
Unlock User and Reset Password Web Page Design
hi, I 'm looking a tool for unlock user and reset password. There are 2 domain in our infrastructure. I was download your tool and configured for 2 domain name. I dont want to make choose a domain for password reset or unlock user pages. That's why I want to design 2 web page for reset password and unlock user pages. For example; A domain, http://localhost:8888/a_passwordreset B domain, http://localhost:8888/b_passwordreset And I want to define domain name in the code on a_passwordreset or b_passwordreset
Enrolled Users Report feature request
Lets start with the Licensed User Report as an example.. The thing I like about the report is you can select multiple users (check box) and delete them. Enrolled Users Report only allows you to Disenroll one user at a time (no check boxes) and resets the report after each disenroll. If I sort the report by OU or any other column other than SAM account name it resets when I disenroll a user. Even the number of items to display on the page resets. Can we please update this report to allow multiple
Application error
Good Morning Support Recently we upgraded ADSelfService Plus to the latest version. That was done successfully. But we are having issues with wyse terminals that are logging into certain terminal and the ad self service tool. When they click on reset password, it just stalls. I have attached the event that is causing the issue with this particular terminal server. Thanks Dave
All user passwords have Expired, can I use the tool to un-expire them easily?
We have installed AD Self Service Plus, but not planning to roll it out until June. All passwords in the AD on our hosted system (where the software is installed) have unintentionally expired, and I need a quick way to get that problem sorted - as we have this software installed, I wondered if there was an admin level function which allowed me to un-expire en masse?
First Call Resolution - Calculation
Hi Users, We are getting frequent requirement from our customers to support First call resolution (FCR) option for Requests and to generate reports based on it. Wish to understand how FCR can be auto determined. Below are some of the ways where FCR can be set automatically : - When request is created in closed status - When no Reply has been sent to Requester and the request is getting closed - When only one Reply has been sent to Requester (apart from any automatic mails) and the request is closed
Interface Description
Hi all, Could I configure Netflow to display the description of the router's interfaces? I have configured SNMP parameter and it is making Netflow pick up interface names. I am more interested in interface description rather than interface name. Could this be done? If yes then how? Thanks, Humair
Rack View - Blade Servers
Question: Is there a way to create a blade or "multi-node" system within a U-space? Example, I have a Quad-node system in a 2U platform, and each of these 4 nodes has a managed IP address. I do not want to show them as four servers in the rack view, I want to show four IP addresses attached to a single 2U system. (Specifically, these are four ESX hosts running within a Quad node 2U SMC server) The same would apply to "twin" systems, which would be two nodes running within a single 1U system etc etc.
show only active alerts which are unassigne
Is there a possibility to creade a dashboard that shows only active alerts that are unassigned? In previous versions this was possible to select this. In SQL it would look like: SELECT FROM [opmcentral.[dbo.[Alert WHERE SEVERITY != '5' and WHO = 'Unacknowledge' Thx
Help needed - walkthrough of how to process a job
Hi guys, We have been using ServiceDesk for a while but are still a little new at getting the process correct for managing a job from start to finish. at the moment, a case comes into our unassigned cases, an engineer picks up a case and does the actual work. They then goe back and fills out a work log at the point of closing and resolving the case. Is this the best method for working on a case? Can someone give me some examples of how your technicians process jobs within your company? I just
How to insert image to richtextbox from clipboard
When I write description of request or set new item in knowledge base I need to insert image from clipboard, but now I can insert image only from file. So I need to save image in some image application (like Win paint) and after that insert image from file. I tried copy-paste but imege don't insert. I need to insert image faster than from file. Can you put some button to richtextbox that help to insert image from clipboard?
Mail Fetching
Hello. Is it possible to make it so that the answer was added to the application, even if the email sender has not been found among the email addresses of users? Now if the address is not found email is deleted from the mailbox.
7704 - Dashboards: Pending requests by Support Rep
Hi, In 7704 and the Default Dashboard, the "Pending requests by Support Rep" widget only appears to show incidents whose status is Open and not those whose status is acutally Pending. Is there any way to change this so that it actually shows what it's supposed to? Cheers, Andy
New and Resolved Ticket Dashboard?
I'd like a dashboard (not a report I manually run) that my boss could pull up at any time and view the total number of opened and resolved/closed tickets. Currently the dashboard only shows closed tickets, which is pretty discouraging when you resolve 15 tickets in a day and have to wait a few weeks for them to be marked as closed. Is there a dashboard like this already? Or an easy way to make an automated report? (I'm cool with using APIs if needed, but would prefer something built-in)
migrate tickets from one daabase to new one
Hi there guys, Wondering if you could help me out here. I currenlty have a servicedesk system on a server(sql on box) and i want to install a new server with servicedesk (sql on box) on it. I have a requirement to retain all the ticket information from the one system to the new one... Does anyone know the best way to approach this; if anyone can direct me to documentation that would be great too...
Attachments in canned responses?
Is it possible to attach a file to a canned response?
IT Asset Network Printer Error Information
Dear Support, We tried using the network scanning for the printer and for few of the machines we were able to capture the information but in the details we found the below information. Kindly suggest what the error could be? Thanks
Importing assets in to Servicedesk Plus 7 Enterprise
When importing assets from a CSV in to the workstation area of servicedesk the imported "Manufacturer" goes in to the "Service tag" field and the imported "Service tag" is dropped altogether. This seems to be a bug. Could it be added to the list of fixes please?
Worklog details summed
Query SELECT wo.WORKORDERID "Request ID",max(qd.QUEUENAME) "Group",max(ti.FIRST_NAME) "Technician",max(aau.FIRST_NAME) "Requester",max(wo.TITLE) "Subject",max(wo.DESCRIPTION)"Description",SUM(rc.MM2COMPLETEREQUEST)/3600000 "Sum of Time Elapsed in HRS",sum(rc.amount)"Amount" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
Desktop Central Agrnt
Desktop Central’s client would really benefit from a running status screen, much in the same fashion as McAfee ePO Agent screen. https://community.mcafee.com/servlet/JiveServlet/downloadImage/2-187231-13473/450-268/McAfeeStatusMonitor.png That you can see it communicating to the server, executing tasks and any event errors Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Docking Station Identification in Desktop Central
I have been recently asked to try to find and identify a significant amount of hardware that we purchased and have shipped off to various branches, but do not seem to have recorded anywhere - specifically HP docking stations and a few LG and HP monitors (spreadsheets are only as accurate as those who update them, if those people are away, or others take over without their knowledge, things always gets messed up). I have been able to find the majority of the monitors through desktop central's reporting
Additional field DATE type value cannot be deleted
I created a Incident additional field with type DATE. Once I enter a value, I cannot delete the value - I can only change the date.
SLA violation email notifications to the assigned technician
Hi team, I know you can configure escalation levels to warn particular people when SLAs are due to expire or after they have however is it possible for ManageEngine to email the assigned technician to remind them the SLA is due to expire? Amy
Website accounts
Hi, I have added a website account and wrote the resource url acording to how it is specified in the help documentation but it it will only display the username in the username field ( for eg in gmail) and the password field is not populated,so it does not login. Please let me know on how to go about with this issue. Regards. shamz
SLAs and notifications
Hi, I'm hoping someone can explain this to me. I have an issue with SLA notifications not being sent at what I think are the correct times. I have a test SLA setup with the following conditions: Rules Set: "Requester Name is <test user>" Any request matching the above rules should be responded to within 2 minutes Any request matching the above rules should be resolved within 3 minutes Response time Enable Level 1 Escalation ON, set to Escalate Before 1 Minutes Resolution time Enable Level 1 Escalation
Mobile Client and Windows Phone 8
Hi, we run SupportCenter Plus Professional Edition, installed on Windows 2008 R2. SCP is most recent, Build 7920 When our technicans try to Login via http://ServerName:8080/m they always get a yellow box "error loading page", which looks like a jQuery Mobile Box. Reinstalling SCP did not help. SSO or AD Integration is not activated. Loging into the "Desktop" Version via Windows Phone does work ... Any Idea what we did wrong? Thanks in Advance Leo Rave >> mDAKS GmbH
Importing files with Chinese content, garbled（ IP Address Manager）
Hi. The IP Address Manager currently being tested in ManageEngine OpUtils(Release Version 6.1 ) , In a subnet, select "Import IP Address Details"，The previous ip address file (.csv) imported into the IP Address Manager, the import was successful, However, due to the contents of the original document field contains Chinese, imported into a garbled beyond recognition; If the import field content is digital, letters, there is no problem. How to deal with import content of the original
ServiceDesk Short Comings
I have been testing out Service Desk for a few days now. I have found it lacking in a few areas. Now perhaps I'm missing something, if so please advise. My environment is simple. Four techs and no budget. My goal is to get some stake holder buy-in to add some functionality of the Support Center solution and keep it all within a single system. That way I should be able to secure funding. Right now I'm testing Service Desk on a Windows server. I have also tested the install on CentOS connecting
Install user guide
How can I install full user guide? The original folder is ManageEngineOpManagerhelpuguide but new user guide zip use ManageEngineOpManagerhelpuuide. That result in path not found errors. I have tried changing path in ManageEngineOpManagerwebclientdevicesjsopmanagerJS.js //Peter
HTTPS and SSL support for Servicedesk Plus and Desktopcentral with star (*) certificate
Hi, I'm trying to find out if Manage Engine Servicedesk Plus MSP and Desktopcentral MSP work with star * certificate or does the certificate have to be exact? With star certificate I mean general certificate for my company, for example: *.mycompany.com and not the normal servicedesk.mycompany.com certificate
Changing Port
Hi, We have installed ServiceDesk Plus MSP on CentOS 6.4 and want to change the secure port from 8443 to 443. If I run the changeWebServerPort.sh as root, it changes the port "Web Server Port set as 443, Web Server configured to support HTTPS protocol", if I run it as the user who I had to install it as, I get "Port 443 occupied". Once I have rebooted, I cannot get on 443 at all, netstat reports nothing running on 443...quite odd
Work log details
Database: MYSQL/MSSQL/PGSQL Query SELECT wo.WORKORDERID "Request ID",wo.TIMESPENTONREQ/3600000 "Time Spent",qd.QUEUENAME "Group",rc.MM2COMPLETEREQUEST/3600000 "Time Elapsed",rc.AMOUNT "Amount",longtodate(rc.DATETIME) "Cost entry date",longtodate(rc.EXECUTEDTIME) "Executed Time",rctd.FIRST_NAME "Technician",ti.FIRST_NAME "Assigned Technician",scd.NAME "Subcategory",icd.NAME "Item",wo.TITLE "Subject",rc.DESCRIPTION "Time Spent Description",wotodesc.FULLDESCRIPTION "Description",aau.FIRST_NAME "Requester",sdo.NAME
Script used to generate report in ADManager Plus
Is there a way to see the exact script that's used by ADManager Plus to run reports such as All Users? I need to provide this for audit purposes, in addition to the actual user list. Thank you.
Avaya ERS Memory Utilization from OID calculation
I am attempting to create a custom monitor that will provide Memory Utilization for Avaya ERS 45xx/5xxx switches. Avaya allows access to an OID for Total Memory (.1.3.6.1.4.1.45.1.6.3.8.1.1.12) and one for Available Memory (.1.3.6.1.4.1.45.1.6.3.8.1.1.13). I have created monitors for these individual OIDs to be sure the data is available and correct results are returned. I would like to create the monitor and associate it with the Memory Utilization snapshot dial. I looked at the following KB
OpManager Notification Settings
Has anyone had an issues where the notification settings changing on their own? One day the team goes through and sets up the alerts in the notifications and the next day they have changed and some items are unchecked. My team swears that no one touch them but I find it hard to believe they can change on there own? Any ideas? Thank you,
customizing report
hello i need to customize the report form or template when exporting to excel or to pdf so how can i do that
disable Request Closure Details
hi have can i disable the "Request Closure Details" i dont use it and i dont want to see it in the detail of problem have can i do that ?
Using HTTPS protocol with a Comodo wildcard certificate
Hello! I tryed to run ServiceDesk Plus as a HTTPS Service using a Comodo wildcard certificate. I found service desk installation guide but it became outdated. I made step 1 and step 2 according the instruction, but in step 3 I faced a problem. How to install Comodod Certificate is described on page 40. I didn't find all certificates, that needed to install: UTNAddTrustServerCA.crt, ComodoUTNServerCA.crt, essentialSSLCA.crt on web page http://www.comodo.com/about/comodo-agreements.php. It isn't using
Multiple Assets in incidents
I think it would be very helpfull, when requesters would be able to select multiple assets, because the customers don't realy know which of their components has an error. It would also be nice if you would be able to show fields of the selected assets in the request/incident. kind regards Thomas
Trying to Map Network Drive, Fail
We used to use AD to map our private drives but now we want to use DC8 instead. After removing paths in AD and removing logon scripts, I put the path name in DC and I'm getting this error message: "The local device name has a remembered connection to antoher network resource." How do I resolve this?
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