I have an issue with my ServiceDesk, I have the following notification rule ticked:

Alert(or Notify) technician by e-mail when there is a new reply from the requester.

However, I do not receive email notifications when a requester replies to us. I have email notifications set up for new jobs, contract expiry etc.. and they all work ok, just this one rule doesnt seem to work.

8.2.0  Build 8205,  However this feature hasn't worked for a long time, through multiple upgrades.

Thanks!