What is Sites ?
Hi Team , Could u please explain me about sites in Manage Engine Service Desk Plus - MSP editon??? Does sites means a custom portal in which users accounts are added ? Really confused please help me out ???? And please guide me how to customize portal for different users like .. ADMIN \ Customers\Helpdesk Staff\Product Support Team ??? One more thing , How edit the labels inside the portal ? If you give me the steps in details would be much appreciated :) I am getting very good response from your
Help Nedded :)
Hi MSP Team, I Just wana really thank you guys for this wonderful software Service plus -MSP edition . I started loving it very much . I need help from you guys !!! 1) I want to know how to customize tabs in different users ?? ie like i want the technicians to have different portal and customers have a different portal and the IT Staff have the different portal. 2)When i start creating users , all the users are able to view the admin tab and more or less they seem admin users ? 3)How to change the
Your domain user test site log on
http://demo.adselfserviceplus.com/authorization.do has a really bad picture
HP ProCurve 1810G
Hello I'm curently evalating OpUtils. I'm trying to setup HP ProCurve 1810G - 24 GE switches. Unfortunately it does not work as expected. When added as switches, the status become "failed" without any message. When added as router, no system is detected. Can you help me?
Active Directory User Import
Is there any way to exclude user accounts that have been disabled in Active Directory from being imported into ServiceDesk?
pass-through for 2 AD
Hi, is it possible to configure pass-through for 2 different active directory (no master child domain relation) from the same SD server? we have in our company 2 different domain with 2 different AD, i managed to import all users from both AD but for the pass-through setup i see only option to select 1 AD, is it possible to do it? we are using SD 8.2 8206 thanks
Resolved and Closed by Report
Hi, Can you provide me the SQL query to generate this report: For all tickets with "Closed" Status from <Date> to <Date>, I'd like to extract the Support Group and Technician that was assigned to the Ticket at the time it was put into "Resolved" Status and then "Closed" Status. The fields I'd like are: Request ID, Date and Time Ticket was created Date and Time Ticket was put into Resolved Status Support Group at the time Ticket was put into Resolved Status Technician assigned at the time Ticket
edit resolve time
hello i've some old requests undocumented and i want to document it now in the service desk, but it refers to work done in previous time and resolve time is prior to current time, but I'm not able to edit the resolve time???
Deleting/Updating Default Product Types
Is there any way to delete or update the Default Product Types? For example, I want to be able to change the Rack product type form IT Asset to Non-IT Asset.
Import CSV file
I have one file excel that contain Persian font,when I save csv file and import that file every parameters that contain Persian font do not show correctly.
SupportCenter Plus Reporting - Notes
Hi there, I have been able to build the report I need but am missing one column. I need to include 'Notes' in the report and so far have not been able to find that ability. Can I get some help on this? Thanks QUERY SELECT std.STATUSNAME "Request Status",wo.WORKORDERID "Request ID",aau.FIRST_NAME "Contact",org.NAME "Account",wo.TITLE "Subject",longtodate(wo.CREATEDTIME) "Created Time",cd.CATEGORYNAME "Category",std.STATUSNAME "Request Status",longtodate(wo.LASTUPDATED) "Last Updated",ocontact.EMAILID
help me!!!!
hi i import log in to firewall analyzer but report not show ????? please help. tanks
Delete schedule report
Hi, How do I delete a schedule report SDP. I login using id that having SDADMIN role but could not see the any report schedule. I want to see all report schedule so I do some maintenance to it. Naharuddin Great Eastern Life
Monitor with long Display Name are truncated with ...
Hi All, We are using the last version of App_Manager (Build 11210) We used long display name for a lot of monitors. But they are truncated with ... If there any option or configuration file that could allow to view the full display name or is it a software limitation ? Thanks for your help. Best regards
Reset User Questions
Is there anyway to reset the questions you have used during enrollment?
Remote Desktop connection problem
Hi, We are using SD Plus 8.1.0 Build 8124. The computer is defined as asset and remote control is configured. Using the agent it works fine (I can make connection and control the PC) but using WRD or VNC or TeamViewer it doesn't. Screen shows the message "Remote Control connection established on asset name" but no remote screen started from WRD or teamviewer. When I execute the command from my PC ( CMD) I can start VNC or TeamViewer session. I assume that SD only launch the local command
Problem with update
I just updated Support Center Plus and am receiving a blank page when I access the site.
Generating NetFlow with probes
Hi everybody, I'm new of NetFlow and ManageEngine NetFlow Analyzer. Right some days ago, I started to study NetFlow protocol and related software like probes and collectors. I need to implement a bandwidth monitoring for several sites of a customer and we do not have any routers access (we must consider them as black boxes): each site is VPN connected to a cetralized site and we have to generate NetFlow traffic from each site and send it to a centralized collector. The idea is to install a probe
How to do a bulk "Scan Now" for Warranty Expiry dates
Hello, We have inputted the product number for our HP units and the Expiry Date is still now showing even after the Scheduled Inventory Scan takes place, the Expiry Date info does not populate or update. We have had to open each computer one by one and click on "Scan Now" to pull up Expiry Date info. We have a lot more HP units and this is not a very effective way to update this info. Please tell us there is a better way. Thanks!
Make "Advanced" configuration window wider
Please make the "Advanced" configuration window with the "Block User" and "Reset / Unlock" options etc much wider. It is too small to easily write the notification messages. Also, this window really feels like a kludge - these options should not be in a catch-all floating window. They should be integrated into the interface. ---------------------------------------------------------- Visit me at http://explanoit.com (Note: I do not work for ManageEngine.)
Integrating ADSelfService Plus with ADManager Plus
Hello, what does integrating ADSelfService Plus with ADManager Plus do? There doesn't seem to be anything in the documentation or in the product that explains the purpose of this at all. ---------------------------------------------------------- Visit me at http://explanoit.com (Note: I do not work for ManageEngine.)
Email (not sending) for tasks assigned to a group (rather than a technician)
Does SD+ send an email to a group from within a task that has been assigned to it? I know that it does/did when the task is initially assigned, but we scheduled a reminder email for a task that occurred yesterday and we requested an email to be sent two hours beforehand. There was no specific technician assigned to the task as it was set up a couple of weeks ago before we knew who would be available at the time. There are three of us in the group, but none of us received the email and of course,
Show custom messages before identity verification
Hello, I would like to display an information page to users attempting to unlock/reset their password. I'd like to show it after they put in their username but before they're asked for security question/SMS code. This is different than the password policy, which you can already configure. I'd like a page by itself that can be configured with rich HTML to display anything I want. I'd like to include organizational policies and other IT information here that is on it's own page to make it more visible.
New false positive for patch 7753 (MS09-060) Outlook 2003 security update
This morning I'm seeing a whole bunch of hosts (supposedly) missing patch 7753 (MS09-060), a security update for MS Outlook 2003 (KB973705). Only problem is, the machines are running MS Office 2010. On one machine, I tried manually installing the patch, and I was informed the prerequisite software isn't installed -- which I kind of figured. Are you getting other reports of this issue? I'm on the latest available release of Desktop Central and I've just refreshed my patch database a half hour
Send alert when identity verification fails
Hello, Please implement a feature that sends an email or logs and event when someone fails to authenticate. Preferably an email. ---------------------------------------------------------- Visit me at http://explanoit.com (Note: I do not work for ManageEngine.)
Mobile Device Management now support Android Devices
Dear All, We are pleased to announce the general availability of Android support in Desktop Central Mobile Device Management. With this, Desktop Central users will be able to manage their Windows Desktops/Laptops/Servers, Mac Desktops/Laptops, Smart Phones and Tablets running iOS and Android OS from a central location. Feature Highlights of MDM for Andorid Over-the-Air Management Bulk enrollment of devices via CSV file Policy Management Asset Management App Management Security Management The product
Sign notification emails S/MIME
Hello, Is it possible to make the server send out notification emails signed with a certificate? ---------------------------------------------------------- Visit me at http://explanoit.com (Note: I do not work for ManageEngine.)
I need help wit a query
Hi! I need a report that shows me only the host, username and if installed any version of MS Office. Can you help me please? I have ManageEngine Service Desk Plus 8.1.25 with a MySQL Database. Thank you!
Preventive Maintenance Tasks - Scheduling changes
Is there a way for me to check if a technician has changed scheduling or to understand if it's a bug? We have several PV tasks that have been scheduled for some time, recently some tasks seem to have been changed on a few occasions i.e. schedule removed or changed to a one time event. I am just looking to get to the bottom of this as it causes issues if they are not complete. Thanks Paul
Admin page locked
Hi, How to reset the access to the admin page again? I made some misconfiguration and now the adminLogin.cc page is always denied. Tanks,
Prevent users from
Service requests in our organization should only be opened by requester through the self-service portal. Additionally, we have a few automated services that email the portal to report issues. The issue here is that some of the requesters are sneaky and started emailing the out incoming email address for SDP and it is opening new requests. I can't block their email address in the spam filter because we allow requesters to reply to conversation that are sent out of the same incoming email address.
Hotfix 7922 released
Dear Customers, Today we have released our new hotfix 7922 -> Create your own plugin with 'External Actions Plug-in' in SupportCenter Plus. We have developed a default plugin for JIRA application -> Option to add attachments via API and much more in this release Please go through the below link to know the list of features and issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7922 Here you can download the hotfix http://www.manageengine.com/products/support-center/service-packs.html
Questions on Scheduled Scan
Hi, I have gone through the forums and haven't a definitive answe to the questions below. Can you provide me with same? 1. Scheduled Scan will only scan all listed domains and network ip ranges listed. 2. It will not scan machines that are not on the domain or network range, but have been put in manually and scanned using local credentials, e.g. Linux machines. 3. If I have specified OUs (leaving out specific ones) in my current manually-started domain scan, then the scheduled scan will retain
OpManager supports SQL 2012?
OpManager supports SQL 2012? I want to migrate a PostgreSQL for SQLServer 2012 is possible? Has some additional configuration? SQL Server 2012 Windows Authentication like this Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Service Catalog and Technitians on leave
I am currently configuring the use of our service catalog templates. During testing it was noticed that service requests are being assigned to technicians who are on leave. How do we prevent this.
Multiple Application Resources, one resource account
I have a scenario for one of my admin groups which I am not able to resolve for them. They have multiple AD Resources which utilize an identical resource account name and password. This resource account is at the application level, not an AD level account. Thus, do I need to create a duplicative entry for one resource account on each resource and manually update per resource. OR do I need to create a generalized resource which would be referenced as a duplicative resource account name. I see problems
Exchange Reporter Plus 4.5 Build 4504 RELEASED
Hi, Greetings from ManageEngine Exchange Reporter Plus Team! We are happy to announce the general availability of Exchange Reporter Plus 4.5 Build 4504. The latest release comes with a service pack for existing customers to upgrade and get all the features, enhancements and fixes of its previous versions. Enhancement: ′Exchange Server Auditing ′ performance enhanced with improved event log data collection process. Fixed: Issue with java.exe taking 100% CPU fixed. Existing Customers! Take the Service
AKCP SensorProbe Template
Has anyone had any luck with the AKCP Sensor Probes? I have it setup and created custom monitors for it, but I had to create 8 seperate monitors, I was wondering if there was a way to have a single monitor that would pull all temp date. Looking more to add the temp table to a widget on dashboard. Thanks in advance.
SR Form Design and intuitive task creation
Hi. Currently we have the ability to add resources providing check boxes and question options in the form design for Service Requests. The resources are useful from a read only perspective however have no intuitive connection to workflow or task assignments. Where tasks are added under the "Workflow" tab they automatically execute if there is a Support Group/Technician pre-assigned to them. The technician (achieved from the "role" based security) view on the form shows the resource options and tasks
IS RequestLink can be open without login ?
Dear ME Team, I want to know is RequestLink can be open without requester login ? Usually when the user got notification VIA email then without login into servicedesk are they able to open their request page which link is mention in notification email ? If yes then pls tell me how ?
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