Just wondering how you manage problem tickets. Specifically Due by date. Due to govt regulations we are required to close Problem tickets within 5 days. Had a look at this but couldnt find anything that could automate this.

Also sad to say calling the help desk number wasnt much of a help.

Just thought i'd see if any of you have had faced similar issues and what workarounds have you come up with.

Appreciate any help I can get.

Thanks 

J