Wake on LAN
Is a WOL tool going to be available in ServiceDesk Plus (for workstations), or is that something that is only available in Desktop Central? Thanks.
iOS SDP push
Hello. When iOS SDP will get push notifications?!
ManageEngine® Firewall Analyzer 8.0 Released
ManageEngine® Firewall Analyzer 8.0 Released We are happy to announce the release of ManageEngine Firewall Analyzer 8.0 (GA) Download Standalone Edition Distributed Edition Existing Customers Existing users can seamlessly migrate from 7600 build to the 8000 release build. Download the Service Pack. What's new in this release? 8.0 - Build 8000 - Distributed Edition GA release of Firewall Analyzer Distributed Edition New Features - Admin Server There are no new features available for Admin Server
Router New Interface not showing in NetFlow
Dear Concerns, I am using Netflow Analyzer 8 build 8000. I have added new sub interface in router but this interface is not create or show in netflow analyzer. All other old interface is showing in netflow analyzer. Kindly guide on the same. Regards, Arshad
How to disable request autorefresh
Dears, kindly advice if we need to inforce useres to disable auto refresh of requests page or at least limit the auto refresh to force the referesh interval to be not less every 10 mins. If it possible to hide it from design, from code, or set any variables. Note: I know it is possible to make it from web individually, but what i ask is to force it from the server side. Thanks in advance.
Query Regarding Number of Calls Logged
Hi, If 5 calls are logged separately within the SDP system and are then merged into one single call Does the total number of calls reported to be logged total 5? When they are merged into 1 call and then closed, does this just report the 1 of the 5 calls are closed? Thanks Andrew
Disable non-technicians (requesters) from logging in
Hi, Does anyone know if it's possible to disable non-technicians (requesters) from logging into ServiceDesk Plus? Thanks in advance, Steve
Upgrade new version (Build 80269)
Dear all, I upgraded new version (Build 80269) for Desktop Central today as guideline below, but it’s nothing happens. Desktop Central is still an old version. Plesase help! http://www.manageengine.com/products/desktop-central/service-packs.html#instructions
HTTP Status 500 -
Dears Please help me on the following error: The server encountered an internal error () that prevented it from fulfilling this request. Regards Badai
Replies to Ticket Report
Is there a way to query tickets to get a report of the replies that are sent under by the technician? I would also need to be able to specify a technician.
asset management for non it components & agent instalation
i would ask you about asset management for non it components how to discover them automatically in ServiceDesk Plus, and search how to install agent on all workstation using script or domain controller.
Error HTTP Status 500
At the time of updating the status of an application in the servicedesk, throws me this error. HTTP Status 500 Error message description: The server encountered an internal error () That it prevented us from fulfing this Request
delete departments
hello multiple departments showed up the default settings, what can cause this issue? and how can i delete them cause they all greyed out when i tried to thank you
CC List and Mail attachments through API
I'm using build 7923 and I'm very happy to see you've added attachments in API. From now on, I could create request with attachments! The remaining problem is I still could not include attachments in reply/forwards through API, even when using includeOriginalContent=yes. Besides, there is no API to add auto CC List to the request, which is very needed! Is there anyone working on these? Thanks for your help. Support Center Plus is a nice product indeed.
vattenfilter system
Callidus levererar system och lösningar för vattenrening i hushåll med egen borrad eller grävd brunn.
standalone audit
hello i traveled to an office and made a scan through the ae_scan.bvs and collected the xml files and when i returned back to our home office and tried to import them to the SDP i got the error "problem while importing the scanned xml file" i need an urgent solution for this problem
ADSelfService Plus Build 5020 released !!!
Hello Everybody! It is with great pleasure that we announce the latest release of ADSelfService Plus 5.0 Build 5020. The release brings mobile support to ADSelfService Plus to aid you in your ‘BYOD’ strategy and for a much easier self-service password management. Features Mobile Password Management: ADSelfService Plus solves password related issues of BYOD-enabled organizations. It now offers mobile support, enabling users to reset their forgotten Windows Active Directory passwords and unlock locked-out
SDP Dashboard Customization
I would love to see some more customization on the Dashboard of SDP. Something that would be especially useful is simply being able to filter the dashboard by Group as opposed to Site, or in addition to site. If you can change this to Filter by Group so I can monitor how our specific Service Desk group is doing, that would be very useful. Thanks, Jeff
Asset Description
Since there is not a lot of room in the asset (product) field for a big description of the item, it might be nice if you could do a "mouse-over" or HTML "ALT" tag type of event, so when you put the mouse on the asset itself, it would pop-up a window that contains the comments field from the asset management - product list window. This way you could see a lot of information about the product without having to jump around to different screens and jump back.
File Share Auditing Windows 2003 Cluster
We have a Windows 2003 Cluster with 4 file shares on it, the cluster does not show up in options for monitoring of file shares, but the member servers do show up. I added the primary server that currently has the shares in ADAudit and added one of the shares to test it out. The SACL was not applied Windows Error Code 11111. I added the SACL manually via the instructions. After that I clicked run now and after a few seconds I refresh under status it says troubleshoot. I followed all of the steps
Service Desk Plus MSP Ticket Creation & Notification Enhancement
We provide outsourced Manage NOC (Network Operations Center) center support and we also provide applications for the same customers to use that reside in our data center. If we have an application that resides in our data center misbehave and impact multiple accounts and their subscribers-------- During ticket creation, we would like to be able to select which accounts that are impacted, and have the option to post an announcement with the ticket number and name of event to the Announcement Module
AD360 build 4005 released!
Hello Everybody! It is with great pleasure that we announce the latest release of AD360, build 4005, equipped with SSL certification tool to assist you with the deployment of SSL in AD360 and a Service Pack for existing customers to get all the enhancements and fixes of build 4004. Features: SSL Certification tool to help you secure AD360 with HTTPS for safer data transfer. Get prompt notifications via email whenever AD360 goes down. Fixed: Issue with domain duplication in AD360 dashboard. IMPORTANT
need the date and time and IP address received or filled automatically
I've created a incident form that requesters must be fill when him/her has problem. but I need the date and time and IP address received or filled automatically inside this the form, and does not need to fill by requester. Regards, Mahdi
Free Windows Health Monitor
Hi, 1. Does this free software track/copy any of the server information and sent to Zoho? 2. Is there a paid version of this windows health monitor? 3. Do you have a software or agent that i can install in client pc and track the internet usage? ie which website it went to, downloads, movie streaming and etc. Thanks Regards Chris
auto assign owner
hello when i use the auto assign feature for workstations and add a suggested user in the required field, this user gets added in the requester although it is already there, any solution for this problem
Acknowledge requester by e-mail when the request is updated
I'm using this setting "Acknowledge requester by e-mail when the request is updated." But every time I change setting of request made from email, the requester gets notified! So after some update, SD send 4-5 updates to requester ;(( Can you group some settings that SD could think it's the only one update. You can group this settings in one - impact, urgency, category\sub\item, request type. Or just make a SAVE button
Rule engine
hi... I want to create new rule engine for MSSQL but i can not find in define action. cloud you plz quid me about that?
Merge Duplicate Requesters
Is there such a feature? I searched the forums and found only years-old topics suggesting that the function isn't built into the system, but has this changed recently? For example, we may have one staff member called Joe Bloggs. On the system he may be registered as "Joe Bloggs", then accidentally registered again as "Joe Blogs". Would be really useful to merge such examples, as cases end up split across the different duplicates and therefore difficult to search for. Regards, Robert
Latest Version 10 Opamanger
Dear Team, While Installing latest version Opmanger,its getting error. Kindly refer the snap shot.. After installing the Opmanager setup and its not starting local host and also mange engine service is stopped. Regards, Hussain
Harris
Hello, I am using firewall analyzer 7.6 .although i have my hwclock and system clock properly set but in view server diagnostics i am getting wrong time(time in server diagnostics is 1 hour ahead of normal time),does any body have hint what could be the problem.
new custom view
Hi, im having trouble creating a new custom view. i would like to set a site specific view however the site list is empty i chose Site > Is> then choose and the site list is blank. any one have any ideas
Blank ip address column
We are facing a problem that in some of the PC's the ip address is not appearing in the column. The scanning is completed successfuly and I can view the ip address if I go to the summary. How ever in the remote control page IP is not appearing? What wil be the reason?
servicedesk server wont start
hi, we have a servicedesk licence and i want to have the application running on a different desktop. so i installed the application, but starting the server hangs on "starting application layer".
Errors when upgrade
dear sir i cannot upgrade to 10200 can you please check the logs file http://www.4shared.com/download/4VysKzSF/logtxt.rar thanks
Problem with update 8211
Hi On the test server, I tried to upgrade from version 8208/8210 to 8211. I have a problem as in the screenshot. After a failed attempt to update the application works correctly. Has anyone had a similar problem?
Desktop Central Announces End Of Life for Old Patch Database!
Why this Announcement? Desktop Central’s Patch Management has significantly evolved in the last 2 years like introducing support for MS SQL, Mac Patch Management etc. These enhancements required a lot of internal changes in our Patch Database (DB) and have been maintaining several versions of the patch DB, so that the customers are not forced to migrate to any specific build. We are also planning to add a lot more features like patch uninstallation in the near future. It is extremely difficult
HARIS KHAN
I have installed firewall analyzer7.2 on linux box ,all devices get identified in analyzer but i am not able to recognize SRX220,analyzer says it is unknown device ,also its logs are not properly recognized,Can some body help me with that why analyzer is not getting.
allocate license regardless of site
Hi there, It would be a great idea to allocate license without the need to specify a site. This is to cater the scenario where a software was purchased and used across different sites. What do you think?
scheduled scan SNMP devices
Hi there, Is there a way to scan SNMP devices periodically? I can't seem to find that settings anywhere. Thank you for your advice :)
Importing incidents
We are trying to import incidents from ServiceDesk Plus Professional On-Demand into ServiceDesk Plus Enterprise, but the incident "Staus" is changed to OPEN. When I rexport the data out of SDPE, change the "Status" in Excel back to CLOSED, and then reimport the incidents they are changed back to OPEN.
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