Automated ticket generation for selected resources
We are looking at the Service Catalog feature in ServiceDesk. Can you set automation up in ServiceDesk to automatically generate tickets or tasks for a specific technician when a particular resource is selected?
We need the ability to present the user with a New Hire request form, and when they pick particular applications, tickets are generated to the owners of those apps.
Thanks.
Dave
We need the ability to present the user with a New Hire request form, and when they pick particular applications, tickets are generated to the owners of those apps.
Thanks.
Dave