How to customize fields for Self-Update?
Hi, I would like to add some special fields to the Self-Update, which we're using, such as "info". Its not shown in the regular/standard Active Directory SnapIn but is a standard field for active directory. Could you tell me how to set that?
Is it possible to add a digit in front of the exiting 4 digits in the IP phone field and or Office field in Active Directory with AD Manager?
We have a new phone system and need to add a 7 to the existing 4 digit number already in the IP Phone field and the Office field in Active Directory. Is there a way to use AD manager to do a bulk import to add the 7 digit to the existing 4 digits in the field? Thanks, Steve
Tripplite UPS Charge/Load
I have been working for a couple of days on getting all of our devices loaded into our new OpManager Enterprise setup. We are moving from an old installation of WhatsUp Gold and really like the features of OpManager. Most of our devices are working properly, but our Tripplite UPS's are not. They are identified properly when we discover them and classified as Vendor: Tripplite, Category: UPS, and type: Tripplite UPS. However, the UPS Load and Charge monitors are never updated. What can we do
Disk Space Monitoring
Can a global disk space monitor be created and applied to all servers? That is I want to have a notification when the free space on any disk falls below 5%.
just cpu wmi not working
Hi, I have server 2008 r2 machine, opmanager can monitor everything via WMI except cpu. Memory, disk, etc all fine but cpu errors out. Thanks, Jamie
Incorrect Moscow time zone
SupportCenter Plus 7907 Moscow Standard Time is GMT+ 4 hours
HTTP Status 500 when completing survey
Hi all. When users try to complete a survey on ServiceDesk+ Enterprise (version 7.6.0 build 7606) they receive the following error: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException org.apache.jsp.survey.SurveyDetails_jsp._jspService(SurveyDetails_jsp.java:190) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94) javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
Print Que list
Hi, is there any option in desktop central to view a list of pending print que from a group of systems? Regards jobin
Adding additional fields to Service Caterlog
Hi. I have created an additional field called Brand. This is to capture differing information per person that is not held in AD. I have created as a pick list multiple options. Have set as mandatory for the requester. When they log a request and it has been resolved i cannot close the request as it says the field cannot be left empty. This is not the case and the field has been chosen. Can some one advise how this can be overcome?? Thanks
Quick Create - Add Field
can i change the quick create field so that a required field is assigned technician or if the technician logs in and creates from the quick create it automatically assigns that technician. basically we would like to be able to use the quick create option, but dont like how it is unassigned
SDP-MSP 8.2 BETA
Hi Is it possible to get access to a download version of SPD-MSP 8.2 Beta? I have been working a little bit in the online version but would like to do a trail run in our internal environment. Thank you Best Regards Tommy Frandsen
SDPMSP v8.2
Hi Support, Any ETA when v8.2 will be release? Can you share whats new on 8.2? This information will be critical for us on deployment plan of SDPMSP Thanks,
ServiceDesk Plus - MSP Version 8.2
Can you please advise when we can expect version 8.2 for Service Desk Plus MSP?
Upgrade to 8212 may have broken API Attribute "requesterEmail"
We have an app that has been submitting tickets to SD+ for several years with the attribute "requesterEmail" to set the requester. The app uses a technician account called "Self Service" to submit via API. But after upgrading to build 8212 yesterday, the requester is now being set as the "Self Service" account, rather than using the "requesterEmail" value we're sending. Nothing has changed with the app submitting the API attributes. Is anyone else using the API value "requesterEmail"? If so, have
Active Directory Integration Username or Password incorrect
I have recently installed SDP 8.1 build 8119 on a Windows 2008 server. The server is associated with a domain and can communicate with the domain controller. I have successfully imported the users from AD and have enabled Active Directory Authentication. However, when I attempt to log in using an active directory account I receive an error saying "Username or Password is Invalid." I have confirmed the username and password is correct and I have also confirmed the user has permissions to log in to
Netflow Analyzer Interface Selection
Hello Community, I'm still evaluating Netflow Analyzer, and a liking it so far. Can someone please tell me criteria for the application to select an interface? For example, the attachment shows that Netflow Analyser has automatically selected FastEthernet0 and Vlan1. However, it hasn't selected any of the other interfaces on the device. Currently the flow exporter is configured on the Tunnel Interface. Cheers Carlton
Double up email all email recipients
Hi, I've got a strange issue with some tickets. E.g. attached screen shot. When I click reply, the recipients emails get doubled up. The ticket is not merged or anything similar. I checked the original email in the inbox (copy kept) and they are all in there as single, so no double typos ether. Latest version 8213 is installed on Linux and I just restarted as well. Kind Regards, Per
Total Time Taken in Request->Worklog is wrong
Hi, there seems to be a bug/miss calculation with the "Work Log Details" In Request see attachment. The bottom calculation "Total Time Taken" seems to be calculated on the visible items. As we have have in some Requests more than 50 entries, the drop-down box would even not allow us to quickly review the "Total Time Taken" without creating a report for the Ticket. Please see attached screenshots. Software Version : 8.2.0 Build 8212
problem privacy
hello i created multiple support groups in SD+ and it provided the privacy i need for requests, but technician can still access problems and changes from other support groups, so how can i prevent this from happening
Unable to access http://localhost:8888/adminLogic.cc from Server
Noticed about 1-2 weeks ago client were to able to connect to http://password.abc.com and unlock or reset their own network accounts. I can't even launch the client on the server with ADSelfService Plus installed it. I just "cannot display the webpage" The service and the system tray icon are started and running. Any ideas how to troubleshoot this? Thanks in advance.
IP Flow Cache Timeout values
Hello Community, Can someone please recommend appropriate cache timeout values. I have read the following: ip flow-cache timeout active 1 Breaks up long-lived flows into 1-minute fragments. You can choose any number of minutes between 1 and 60. If you leave it at the default of 30 minutes your traffic reports will have spikes. It is important to set this value to 1 minute in order to generate alerts and viewtroubleshooting data. ip flow-cache timeout inactive 15 Ensures that flows that have finished
Some informations
Hello, We need a solution that can detect and analyse automatically and permanently all the traffic in al our switches (around 20) and for each port in the switch, so I would like to ask you if OpManager solution can provide: 1- The history of all traffic (packets details, protocol, source, destination) in the network for at least 24 hours. 2- Alerts when something wrong is routing in the network. 3- Collecting sFlow informations because our switches don't support Net-Flow but they support sFlow
Netflow Exporter Question
Hello Support, Can you tell me if its possible to configure a router with more than one destination within the same Netflow Exporter: Flow Exporter NETFLOW-TO-NFA: Description: User defined Export protocol: NetFlow Version 9 Transport Configuration: Destination IP address: 150.50.5.2 Source IP address: 150.50.5.1 Source Interface: Ethernet1/3 Transport Protocol: UDP Destination Port: 9995 Source Port: 53405 DSCP:
Cisco Wireless Controller 5508
Has anyone been able to get a proper monitoring for Cisco Wireless controller (5508)? Thanks
Adding another domain to ADSelfService results in an error
When I attempt to add another domain to my ADSelfService Plus application, this error returns: You cannot perform this operation The domain I am trying to add is connected to my domain via an external incoming trust. The domain name resolves, as do the manually entered domain controllers. I have authentication turned on and am using the supplied user name and password the admin on the other domain supplied. Our ADSelf Service Plus server is on our DMZ. Could this be a port issue between the
Reporting To field clearing after AD import
Hello, We are seeing an issue where we had to manually add each user's manager to the "Reporting To" field as there doesn't seem to be a way to import this. The issue is that when AD auto updates the field gets cleared. Is there any way to auto populate this field or prevent it from getting cleared when the AD updates?
contract invoice
hello how can i add an invoice of the contracts i made, like internet service for example, so that it can be showed in reporting thank you
Dashboard and Widgets
Hi, I have the need to create specific Dashboards per country and it should contain 3 widgets: Specific Business view at country level: The country business view will contain links to the sites in that country (Example: Italy with links to Milano, Rome, Venice, etc.) so the country business view doesn't contain any device directly; The site business views contains the devices (routers, switches, servers, UPS, etc.); Devices Down widget - filtered by the country business view: The problem i have is
How to include resource group name column when exporting?
How do I export the passwords and have the resource group name show up as a column?
Report: Open Tasks on Active Projects
Anyway to link not just the Projuct ID and name but also the Project STATUS, so I can run a report of open tasks relevant to projects in a certain set of Status' (such as OPEN vs. Scheduled)?
How to link Purchase module details with CMDB module thru machine serial/tag numbers?
Dears, I would like to link my purchase module details with CMDB module which is very helpful to us and less time consuming to update. I am hoping to do the same thru machine serial/tag numbers which is automatically detected by the CMDB, I just don't know where to include the same in my Purchase module so that CMDB module will capture the details and publish the information automatically. Many thanks, Dawood E.A.
Adding services in a Service Category under "Service catalog" does not display added services.
Hi, I have noticed a strange problem. Here is my situation. Installation Details: Service Desk Plus - Enterprise edition Location in : DMZ OS : Windows 2012 R2 STD.(Virtual Machine) Backend - SQL Server 2008 R2 Location : Behind Firewall Log into ServiceDesk Plus (Enterprise edition) as admin Add a "Service' under the "Service Category" in "Service Catalog". Make appropriate changes and save. Go back into Service catalog the newly added Service is not listed. Logout Login as a local admin (not
Reply on Ticket
Hi, Whenever ticket is being made by any contact and one of your user replied to that ticket for eg User1. Then after sometimes if User2 want to update the status of ticket on same ticket after User1 reply, then User2 cant get option of reply instead it showed as "Marked as Private". In other words, Users cant update any status on company internal replies. Please guide how to fix this issue as User must update status by keeping intact all old conversation of other users. Regards, Brian
Archive user rights
I'm kind of missing an option under the user roles. You can grant support reps right to modify/delete requests but you can't assign/remove the right to place items in the archive. I'm using auto archiving and I don't see the point that a normal user can move a request to the archive.
Desktop Alert
Hi, Is there any option for desktop alert or popup of any new or old, incoming or outgoing ticket being made from support center plus in version 7.9.0? If yes how to enable that alert? Please guide. Thanks Brian
Original Email styling stripped
Hello, When we receive emails into our helpdesk system, it looks like it strips all styling that was on the original email. This is especially noticable when someone submits an infopath form that has check boxes, radio button, and a people picker field. The buttons become symbols, as do the check boxes. The people picker result is completely stripped out and added as an attachment. I was wondering if there's some backend option that we can enable to keep all original styling so this problem doesn't
Auto printing an incident with certain category or text.
I don't think it is possible right now. Alternative solutions suggestions is also appreciated. Case: Some incident with an specific category (business rules?), should also be printed to a printer when created. (a installed printer on the server). This would work as an active worksheet printing for tasks that 3 party should perform. In our case laying a network cable at a specific location (example our halls), so that the network staff can perform the configuration afterwards. The people laying the
db export script
Hi all I need to create an executable file to start opmanager db backup, then I'll have to set the batch to start it with the windows task scheduler, the command to be executed a backup is in this path C:\ManageEngine\OpManager\bin\backup\ " the executable file for export backup to another disk E: is " BackupDB.bat-mode e: \ backupdb " I tried create a .bat file with: @ echo off start "C:\ManageEngine\OpManager\bin\backup" BackupDB.bat-mode to e: \ backupdb " but it gives me error, does anyone
purchases and contracts
Hello I have some vendors that provides some services like installation and cleaning so how can I document it in SDP, cause purchase order and contracts it deals with assets and this is not an asset Any suggestions ? Thank you
Problem on Request workflow
Dear Support Team, I have tested setting workflow on the service request template by check the checkbox "Do not assign technician before Service Request is approved." as you see the picture below: When I create new service request using this template, I can assign technician before this request is approved as in the following picture Please help solving this problem Regards, Narin Chaipredanan
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