IPSLA Configuration Help
Hello Community, I'm currently evaluating the IPSla features of NFA9. I believe I have configured the ip sla features correctly however NFA is still indicating that my device is unreachable, see attached image. I wonder if someone could take at my configuration and let me know if the problem is a configuration on the router? Cheers Carlton
Help for users
I'd like to suggest that admins be given the ability to provide help pages to their users for each service or incident template they provide. These pages should be customisable to be specific for each separate form and should be selectable either by a prominent help button or by clicking a tab. The help text could be displayed below the form as is done in the admin wizard pages. Users should have the ability to turn off the help pages if they so desire.
Change Templates
How soon can we expect to see "Change Templates" released?
Not-Auth for assigned to on dashboard
when the requester click on request dashboard, the column assigned to is showing not-auth. but admin can see the assigned tech. where do i allowed it ? my Version : 8.2.0 Build 8203 thank you for any help. good weekend.
Picture window issue
After the upgrade to version 5.2 when we try to upload a photo, the window appears with some policies strings. Is this normal? If so, where can I translate this information to Brazilian Portuguese? I attached the screen. Regards, Marcelo
how to add each user's manager
Hello, We're trying to find a way to import each user's manager into ServiceDesk Plus. We will need manager approval to process the user request/issue. Is there a way to do this?
NBAR Reports
Hello Community In the image shown in the attachment you will see my pc with IP Address 10.44.241.128 connected to our router with IP Address 172.17.140.77. Can someone please explain why FNFNbarApp, and NBAR both show that I'm connected with a flow using 'skype' when I'm definitely not using skype? Also, when I generate a 'Troubleshoot Report' with a criteria for skype I see nothing in the report, see attachment. Cheers Carlton
Cannot RestoreDB opmanager ver 10000
Dear Support, I had trouble with restoredb opmanager ver 10000. but before restore, my backup prosess finish with completed. See the picture I send : Can you help me to solve this problem..? thanks,
Upload picture issue
Dear All, After the upgrade to version 5.2 when we try to upload a photo, the window appears unconfigured with some policies strings. Is that correct? If so, where is this file location, so I can perform the translation to brazilian portuguese. I attached a screen. Regards, Marcelo Machado
Change list view - "Change Type" field strange display behaviour
Hello. I am experiencing a strange problem in the change list view with the "Change Type" field: I have a Change Type that is called "Risoluzione Problema RIlevante" appears repeated twice (once truncated) in the list view. SDP 8212 Enterprise+MySQL. See picture in attachment. Thank you. Federico.
Upload picture issue after migration to version 5.2
Dear All, After the upgrade to version 5.2 when we try to upload a photo, the window appears unconfigured with some policies strings. Is that correct? If so, where is this file location, so I can perform the translation to brazilian portuguese. I attached a screen. Regards, Marcelo
Service Desk Plus no starting
Hi I have this issue. When I try start the Service Desk Server, I am obtaining this error: C:\ManageEngine\ServiceDesk\bin>run.bat =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\.. . JAVA: C:\ManageEngine\ServiceDesk\bin\\..\jre\bin\java . JAVA_OPTS: -Dserver.dir=C:\ManageEngine\ServiceDesk\bin\\.. -Dprogram.name=ru n.bat -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerIm
change
hi, i'm using sdp professional edition and I don't khnow how to manage a change(IMAC) can you help me? thanks
install Netflow
I need the step to install Netflow Analyzer in redhat server. Please contact in jaimemr@cimex.com.cu
Error implementing Object level AD auditing
I went into Reports > OU Management > Recently Deleted OUs and the message "Object level AD auditing needs to be configured for getting proper reports.. " appears. So I click Configure, and I get this: - Error Code:80070005 - Error Code:80070005
Monitoring JBoss 4.2.3
Hi, I am evaluating Applications Manager 11 and I am trying to add a new JBoss server monitor. I have tried adding a new monitor with the following details: - Monitor type of JBoss Server - Entered a display name. - I have tried using the machine name and the IP address. - JBoss version 4.0.2 and above. - Port 80 - No credentials When I test the credentials/add the monitor I get the message Failed. Unable to connect to Jboss server.Error Message: org.jnp.interfaces.Naming I have followed
EUM agent unattended install
Hi, two questions: 1.- It's possible to install the EUM agent remotely, or unattended? 2.- And it is possible to initialize the EUM agent without starting their setup website? I need to install the agent in 8 locations, and I need both.
Business rule doesn't allow to clear the rep
If I create a business rule that moves a ticket to a different group I can't set the support rep as 'unassigned'. E.g. if I want to set the support rep I can set it to a specific rep but there is no option to set it to 'unassigned'. If the rule is applied and the assigned rep is not available in the destination group the group is not changed although the rule was triggered.
ManageEngine OpManager Agent Service is not communicating with server
I have one server that this error will not clear. "ManageEngine OpManager Agent Service is not communicating with server". I have even tried installing the opmanager agent (msi) onto this box with no luck. Any help is much appreciated. Thanks!
Error Scan the network in 8213
Hi, After upgrading from 8212 to 8213 by clicking Admin -> "Network Scans" page is displayed incorrectly. The problem relates to IE, Chrome, Firefox. Chrome & Firefox IE
Can OPM automatically update device name?
Hi All, As we known, OPM will automatically get network devices information through SNMP protocol in interval time, such as CPU、Memory and so on. In recently, we has changed some devices' name. However, their name couldn't be updated automatically on OPM GUI. Then I clicked the "discovery again " or "update status" on the tag of device snapshot, it also can't work. I have to change the name manually. OPM version is 9101 on win 2003 server, and make sure the snmp can work with MiBbrowser
Disappointed
After years of working with opmanager I am now at the end of it. The last update to 10200 things as CPU and memory where not working or stop working. First I looked at my self but after getting to the forum I saw there was a small update. No communication from opmanager at all of this update. Ho cares that you cant see CPU or memory?? Reports are still …. Just a simple report to get the cpu stat’s of running processes is not possible. The sql template you can not customize You can not set a notification
E-mail notification about Due by date
How to modify e-mail notification about Due by date what's accepted by my superior...?, in Notification Rules I cannot find its topic about that. Thank's
Asset Scanning Problem
Dear Team I am using Service Desk Professional and have problem in scanning some of the machines at location . Machine ip is pinging from Service Desk Server / Machine c$ is accessible Machine file sharing is on Firewall and antivirus is off in the machine can you help us in diagnosing the problem . Regards Manish
Microsoft Windows Server 2003 vs 2003 R2
I have noticed that when I scan servers in as assets, the system is not distinguishing between Server 2003 and Server 2003R2. Is there a way to correct this?
Deleting issues - Assets
We have 6 assets that we can't manually delete in the Assets module of ServiceDesk Plus. This is the error message: FAILURE :Exception while processing the request. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. How can I delete my assets?
email notification feature
Dear all, I have two questions about email notification from ServiceDesk Plus On-demand. I've just configured mail server settings. [Q1] When a technician does "Reply", address fields is appeared with the requester's address as "To". Then the reply is notified as email to the requester. But when a requester does "Reply" from self-service portal, there is no address fields. And the assigned technician can't receive any notification email about it. How can the technician know that the request has been
Error configuring mail server
We're trying to configure the mail server for ADaudit to send alerts. However, when I try to send a test e-mail I get this error even though the server configured is not localhost: Send Mail Status :Could not connect to SMTP host: localhost, port: 25 This is on a Windows2012 server.
Multiple Notification Sender Address?
Hello, Is there any way we can set up a second "Notification Sender Address" to send ticket creation notifications? We plan to have two web page to support RMA requests for two different brands. We want the notifications for those requests, to come from two DIFFERENT email addresses. so users don't know these two brands are related. Here is what we would like to do, with one instance of SupportCenter if possible: UserA goes to Support.domainA.com creates a ticket, recieves a notification from Support@domainA.com
How to create report to find inactive computer accounts?
For example, list all computer accounts that are enabled or disabled, and have not been modified or logged in, in the last 6 months.
ELA File Monitoring hanging
Hi there, I'm doing an internal evaluation of Eventlog Analyzer, and cannot get file monitoring to work. Everything seems to be configured okay, but when I click on a host to take me to the File Monitoring > Report page, I just get a "Loading" appear under my device name in the lefthand side of the screen, and unpopulated information in the main body for Current Details, Initial Details, etc. Anyone else ever came across this problem before?
Is there a way of adding another letter to NT usernames if that username is already in use?
Is there a way of adding another letter to NT usernames if that username is already in use? For example we use %Full Surname%%First letter of forename% and then if this is in use go to %Full Surname%%First and Second letter of surname% and then failing that %Full Surname%%First, Second and Third Letter of surname% Hope that makes sense? Is there a automatic way to make this happen should the NT username already be in use? Or even a manual way? I.E just a way of informing the operator
Creating Signed Forms/Contracts within Service Desk?
I am still getting used to SD, so if this feature is already available, I apologize. In our business, when we deliver new equipment to an end-user, we have them sign a piece of paper stating which piece of equipment they're getting (i.e. laptop, WWAN card, etc.) and scan that paper into a NAS location. Is it possible to do something like this within SD? We are about to start delivering several new Win7 64-bit machines to users, and it would be awesome if we could somehow email them the info from
Custom Attributes
I have created a custom attribute in AD called StudentID. I have added the custom attribute to ManageEngine Plus. What I'm trying to do is pull that custom attribute (a student ID number) from a csv file and add it to the AD field called StudentID. Is this possible?
Custom Attributes
I have created 2 new fields in AD. One is StudentID and the other is GradYear. I need to bulk populate these fields using a .csv file. I tried creating custom attributes but this doesn't work the way I thought it would. I can't bulk populate the fields. Is there any way to do this?
Scheduler History
Is there a place to see past scheduler history? In the gui I can only see the past five days
ServiceDesk Plus never start
Hello, I install the ServiceDesk Plus but it never start, I run the run.bat command and it said that everything was good and that the address was localhost:8080 but it did not work, I change the port and restart everything but it also did not work. Any recommendation on what to look for? I,m using it default database.
Work log should considered working hours
The time taken to resolve should consider the daily working hours within calculation. for example : our defined working are from 8:00 am to 4:00 pm, so the time taken should calculate only 16 hours instead of 32.
Migrate DB to another disk
Hi I would like to know if it is possible to migrate the DB postgres on a directory to another disk partition (d :) Thanks
restore failure to v 8026 "Duplicate entry"
I am trying to rebuild my Managenegine Server after upgrades caused it to go intoa fit of restarting. I have backups of the database and have frashly installed v. 8026 (teh version it was last working on) I get this errir when trying to restore the data: How do I get oast this and force it to complete the restore? __________________________________________________________________________________________ Please wait ! Deleting table data in Progress.. 0-----------------------50------------------------100(%)
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