Is it possible to provide access to the Products Tab to users other than BU Admins?

Hello,

We are a software Vendor with a large number of companies who license our software and who are themselves supported various different support services. In order to identify the actual company that the software is licensed for, we utilize the Serial Number. Since SupportCenter Plus is limited in its ability to import information from external systems, I utilize the product import/sales data to list all the Serial Numbers under their respective Account. This function works well, however when a request comes in where only the Serial Number is provided by a third party, there is no way for a Support Rep to search for the serial number as the Product Tab is only available to BU Admins. The Global Search does not include Products either. I have added the product field to the request form however this does not resolve the issue as it only allows them to select a Serial Number which we have tens of thousands of under thousands of companies.

I need to know if it is possible to add the Product Tab to users other than BU admins?

Thank you,

Michael