Incomming vs completed incidents
Unable to generate a graph with incomming and completed incidents that displays the colums in correct date order.
ManageEngine Asset Service crashing Windows Server Backup (wbengine.exe)
Having an issue on multiple servers where manageengine (agentmonitor.exe) is crashing Windows Server Backup (wbengine.exe). Are there any know workarounds for this issue? We are using Version 8.1.0 Build 8121
Email all technicians when request submitted via email?
Is there a way to notify all technicians via email when a new request is submitted via email? We're using SDP 8210.
OPManager 9410 to 11.1 Upgrade
Dears, My existing opmanager 9410 (MySQL) trying to upgrade 11.1 version (new released) on 15 November 2013. I'm trying to up grad to 940 to 11.1 new version successfully service pack installed but after trying to open web console is not starting. Please help me.. Note : 9410 is 30 days evaluation copy
Change the mobile website to show more than 5 tickets
I went to browse the our SD+MSP 8.2 deployment on my cellphone and noticed that it automatically redirects to an http://<support site address>/MC address. If you access this site, it only shows 5 tickets at a time. Is there anywhere that this can be changed? I like the layout of the MC site, but it would be great if i can see more tickets than 5. Is this possible?
Who did the last modification in the settings?
Hi, I'm testing the ADManager Plus. I'm interested to make a report where I can see the technician name who has change something in some users propierties. Is it possible? Thanks Sandra
Exchange and SQL Database
Dear Sir, Opmanager has option to monitor Exchange database and MSSQL database dismounted. If Database dismounted can we get the alert? If yes let me how can we monitor.. Regards, Hussain
Contract Type
Hi Dears I want to change a default contract type but it doesnt permit me. i delete all of my contract but it doesnt work too. how i can change a default ?? Thanx
Signature does not work after update
Hi I have upgraded ServiceDesk Plus from 8212 to 8213 and now my signature is not added when I respond to a request. //Peter
Place monitor into maintenance mode with a "single click"
In Applications Manager, it would be nice to be able to manually and immediately place a monitor into maintenance mode (similar to the "downtime scheduler") with a "single click" of a link on the monitor's page. This same link could then take the monitor out of maintenance mode. (This could be done the same way a monitor can be currently "unmanaged" or "managed" with a "single click" of a link on the monitor's page.) Options could be added to this feature so that after X minutes of still being
Place monitor into 'Unmanaged' status for a specified period of time
Please add to list of features to implement, the ability to set a time limit on how long a monitor is 'Unmanaged'. For example, 5 mins, 30 mins, 4 hours, etc. I would suggest the following intervals be available: 5 mins 15 mins 30 mins 1 hour 4 hours 8 hours 24 hours Specify time in mins/hours Thanks in advance for your consideration. -John
Report of systems without software installed
Is it possible to create a report to list systems WITHOUT specific software installed? When I try this using 'not like', it simply lists every audited software item that does not match (dozens per system) - vs only systems that don't have that specific software product installed.
New deployment of desktop central
Can you confirm if I need to be present to deploy desktop control in a remote location, or is it possible to load the software remotely and then configure, or do I need to apply a license to each client Thanks
Understanding Service Categories
Service categories - what are they? One of the really nice things about ManageEngine ServiceDesk Plus is the fact you can create templates for creating requests. This helps an IT support department to define commonly reported issues and typical user requests. The fact that you can pre-define the required fields of the request improves productivity and consistency of reporting as the technician is not having to enter this data for themselves - after all ten support technicians will most likely enter
File Shares
Right now I am on the trial version so not sure if this is the issue. I have 2 fileservers and about 7 shares I am trying to monitor. The SACLs configured properly only for about 3 shares on 1 server. I tried to do manually but I keep getting not responding after I setup the first audit so I have to kill it.
Migrating from one SQL server to another
I couldn't find information on how to migrate from one MSSQL server to another. I was tasked with moving the server along with the MESD server to a new host and MSSQL server. I tried ollowing the migration instructions: http://www.manageengine.com/products/desktop-central/using-mssql-database-how-to.html#migration There was no option that allows me to migrate the data as described in the instructions. I have tried to use the backup/restore GUI app from the command prompt to see if I can backup
Shared Network printer for computers in AD Group.
Is it possible to setup a shared network printer for computers in an Active Directory Group ? We would like to assign the printers to the computers instead of users. I setup a share network printer configuration added the domain group with the computers as the target but the printers do not deploy. Steven
Tech auto assign - requests on hold
I'd like to understand, how system is working. We're using auto tech assign - balanced round-robin. I run query, status of the requests by technician. (by month) Tech #1 open 4, hold 6, total 47 Tech #2 open 5, hold 1, total 73 So, why the balanced round-robin didn't work properly? M.b. it counts all requests (open and hold), not only open?
Problem with database migtration from mysql to mssql
all made like writied link below:http://www.manageengine.com/products/service-desk/faq-general-modules.html#faqtop my migration didn't finish succesful i have problem. Could you help me please what i doin wrong
SD+ mobile device app for MSP?
I tried to use the mobile app for the MSP deployment and it doesn't seem to work. My question is the service desk plus app compatible with SD+MSP? Thanks!
Query to show Resolved Time.
Hi I am looking for a report that calculates the time taken from created date/time to resolved date/time by incident. This needs to take business hours into account. I am using SDP MSP 8.1 on a MSSQL backend. Thanks,
MSP can't upgrade from 8.1.0.6 to 8.2.0.1
am having problem upgrading from 8.1.0.6 to 8.2.0.1, at 98% it say un-installation not support......please i need help.
Date format changed after update, 8213
Date is now in DD/MM/YY, would like to switch back to MM/DD/YY
BGP peer monitoring, port is up but bgp is down
how to monitor the link in which port status is up but BGP is down and traffic routed via secondary link. We would never get the link downtime
Populate SDP URL to internet
Hello, Is it possible to publish our SDP url to the internet, so our clients can be able to access to the Self Service Portal without login to the intranet? Thanks!
2-3 Problems with policy, OU and GPO
hello I have ADaudit Plus running and have configured everything as the docs tells me to. The event-log on all domain-controllers has been setup in size so that they can keep at least two hours og security logs and AD Audit Plus has been setup to query all domain-controllers every 5 minutes. The domain-controllers are 6 Windows Server 2008 R2 and 4 Windows Server 2012 (two with gui and two core). 1. Default Domain Controller Policy is configured as it should be, as everything (and i mean everything)is
openSuSE 12.1 x64 - OpUtils7 - cannot bind port 69
I've installed OpUtils free edition on my linux box (opensuse 12.1 x64) successfully. The oputil admin page came up, and when i tried to do add a device on "Config file manager", i get "Unable to bind to port 69". Actually, i checked the oputils knowledge base, i'm sure before running oputils, the port was not occupied and oputils has been installed and executed by "root" user. still i get this error. After running oputils, the TFTP port is occupied by oputil: # netstat -aon | grep 69 udp
OpManager MIB Repository now available for download (MIBs.zip)
Folks We have been repairing a lot of MIBs over a period of time for several customers. From simple dependent MIBs missing cases to some tricky problems we have been fixing them all with your help. Here is a compilation of some of the MIBs that have been fixed. You can download them individually by clicking on the MIB name. If you want to contribute use the ADD button Edit Delete Reply
Keep reporting "Password not in Sync"
I am running PMP 6903 on Linux as PMP server. It is fine to manage Linux, MySQL without agent. For managing Windows, docs said I have to install Agent of managed Windows. I added a Win 2008 to resource successfully, I can remote reset pwd, open RDP in PMP admin page. However, when I verify password, the "Verify password status" result is "Password not in Sync", while the passwords are correct actually. What's wrong? It can remote reset pwd successfully.... Thanks!!
Error in fresh installation: "No available certificate or key corresponds to the SSL cipher suites which are enabled"
I've just setup a fresh installation of latest PMP version (6803) with PostgreSQL bundled in a Windows 2008 box. I've tried with W2008 and W2008 R2, and the same behaviour is observed. The problem is this: when I start the service, the system starts logging in the serverout.txt files this message: [10:27:56:569]|[04-27-2013]|[v]|[SEVERE]|[11]: No available certificate or key corresponds to the SSL cipher suites which are enabled.| javax.net.ssl.SSLException: No available certificate or key corresponds
Error On SNMP notification Profile
Hey Guys When I am adding a notification profile and attempting to snmp trap notification i am getting a webpage that simply says "Error!" the webpage is http://x.x.x.x/admin/TrapNotification.do Has anyone seen this? Matt
Solutions Area - Multiple Sites - Restrictions
Hello, I have been looking around and did not see any questions or answers about this. Is it possible (now or in the future) to setup the Solutions area to be able to restrict an approved Solutions article to just one site? We have multiple clients and want to setup one service desk for all of them to use but we do not want the companies to know we service other companies besides them. Would there be a way to setup the Solutions we post (for self help) so each site would only see what we want them
Attachments Being Dropped in 7926
Anyone else running into an issue with attachments being dropped in OUTGOING emails? Customers can email in with attachments and they show up in the case - but when we do a reply and attach a document, the customer is getting the email, but no attachments are in the email. I've reported this into support, but reaching out to the forum to see if anyone else is encountering this. (We recently upgraded to 7926 - and it worked definitely prior to the update)
How to: onhold requests autoopen at specified time
We're using tech auto assign (balanced loading). Load Balancing: The number of requests that are In progress and assigned to a technician is taken as the load of the technician. So on selecting this model, technicians with the least load are assigned to requests. e.g.: tech 1 have 3 requests (6 long requests, with time duration - 2 weeks) tech 2 have 5 requests (5 small requests) when new request is registred it will be assign to tech 2. after some time, tech 2 will resolve all his requests (because
Auto close requests
It would be great if we have an option to autoclose request if requester didn't answer on our reply. Sometimes request is created by user, when trying to get some more info, user disappear and no one answers to or replys. So we need to automate process..or just make notification that request is open for ... long and no one answers.
Changes starting in the the next two weeks
Hi all, I need to write a custom report that shows all the changes who's scheduled start date occurs within the next two weeks. I can't do this with the custom report tool as it wont let me choose a variable date in the future. Is there a way, using the query editor to write a report that will always show the changes that are scheduled to start in the next two weeks, regardless of the day it's run? Thanks in advance.
Auto assign group based on technician
A nice feature would be a setting to automatically populate the support group when a technician is selected. When our staff picks up a ticket often times they forget to select their group, which leave gaps in the reporting (We report on Support Group productivity).
How do I downgrade from a service pack?
I need to downgrade from service pack 8213 to 8212. We a have database the was configured using the 8212 service pack and a new install servicedesk install that is running 8213. When ever I try to attach the database it gives the the error message that the service packs don't match. I don't have access to that 8212 instance anymore and need to revert back to 8212 to connect the database. Is there any way to accomplish this?
Resolution emails
Hello, When a request or incident is resolved, can you have it set to automatically email an external email address e.g. a vendor? Reason being, a vendor would like to be notified everytime a certain type of software request is resolved. I've looked under Business Rules, and in the Resolution Tempates - but the only way I can see how to achive this is to manually populate the Email ID: field in the case before it's resolved .. which is not ideal, and can easily be missed. Is there another
Cannot import requests from .xls
Hello, I am trying to import requests from a .xls file and I get the following error: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: BeanUtils.populate org.apache.struts.util.RequestUtils.populate(RequestUtils.java:1254) org.apache.struts.action.RequestProcessor.processPopulate(RequestProcessor.java:821) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:254)
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