Custom Status
we have a handfull of custom statuses we use, however they don't show up on the dashboard currrently and are often forgotten about. we have to run a custom report to really see the true picture of outstanding tickets. Is there a way to put the custom statuses on the dashboard or have them show up under the on hold collumn? Thanks
Report on number(count) of assinged requests to each technician for a purticular day/period
Hi Is it possible to extract the above report. In our process we have a coordinator who picks all request and then assign to technicians. This report could help us prepare the report for technician workload Thanks
Failure: login with same name already exists
Hi I'm trying to create a new Technician but keep getting the error: Failure: login with same name already exists. Please provide different value for login name I've check the list of Technicians and Requesters, and cannot find the login name used in any location. It is possible that I previously setup this user as a Technician and then deleted them. I've done some SQL queries of aaaLogin and aaaUser but cannot find the login name anyway. However, I did find this person in the aaaUser with
Restricted technicians can see all tickets
I may have found a security bug. 1. I have all tickets in the 'Not associated to any site' (I don't use sites). 2. ServiceDesk is deployed for our entire IT department (Help Desk, Dev support, Web Services, etc). Techs are placed in each of these groups. 3. If I create a requester, and promote him to a technician, he can see all tickets in all groups even though his only role is SDGuest and he is not associated to any groups. If the only role is SDGuest, should that not restrict the access to
Deleting manufacturer list
Is it possible to delete from the manufacturer list? also it is possible to reset the database before we go live? We have been testing for a few weeks and I want to clear all the data without clearing the configuration. thanks
False Positive - service down
Hello, I have just got some events notified of services that are down; specifically the SQL server services. In a mild state of panic - being the end of the day on a friday and not wanting to work through the weekend - I jumped on the server to have a look and found that everything was normal. There are no events in the event log and certainly no issues with the server. But no matter what I did Opmanager still believes that the services are not working. For your visual reference have a look
Xenserver monitoring
I see there was a xenserver monitoring feature in a beta, when might that be available officially? Thanks, Jamie
Modem for OpManager
Hi All I just installed opmanager Build Number 10200, I would like to know if it is possible to associate to the system, a specific GPRS / GSM modem , to be configured so that when an alarm , OPmanager run a specific program and make a call mute and at the same time sending a text message, anyone can recommend some specific model? Thank you
Periodic email reminders/updates
Hello, I am wondering if there is any way using SD+ to create an automated function with the following specifications: I would like to configure SD+ to automatically email technicians and/or requesters periodically after a fixed period of time, based on priority level, for any tickets with the Open status. For example: Any ticket that has the status "Open" and is has a Priority of "Priority One" will generate and send an email to the assigned technician & requester every 2 hours until the ticket's
Queries on postgresql-creation
Can you share knowledge :) What program do you use to create queries in PostgreSQL? Regards
Clearing of a field "ActualEndTime" in re-opened tasks (and other documents)
When the documents was re-opened "actualendtime" field was not cleared either automatically or manually .. Because of this nuance having a problem in reporting.
CC field not working in Android mobile ServiceDesk Plus
I just upgraded SDP to 8212 and can now try to use the Android mobile app. I installed v.1.3 on my Motorola RAZR M and logged in after reading some helpful hints in other forum entries. I tried replying to a requester from the mobile app, which worked, but when I enter an email address in the CC field, there is no evidence that I ever tried it. The CC'd person never receives the email, and the full web view of the conversation shows no evidence of the CC'd person. It does say "optional" in the
Request Closure Code - add to template?
Are there any plans to add 'request closure code' to the template fields? We would like to make the request closure code available in the template, without making it a required field. If the code is 'success' we don't want to take the time to complete it, but we are interested when requests might be closed for other reasons like 'cancelled', 'postponed', 'unable to reproduce' etc.. It seems the only way to allow technicians to complete the 'Request Closure Code' is to enable the 'Yes, prompt
Technician auto assign didn't expect to use SLA priority
The problem is, auto assign option didn't use SLA priority. I have 2 technicians. Auto assign working well when needed to assign a request to a technician, with load balance option. But this feature isn't working with SLA priority such as Low, Normal, HIGH So auto assign can assign # of HIGH priority requests on 1 technician in a row. I think it's not right. The High priority has a very short time to resolve request, so 1 technician can't resolve all requests in a row, in such a short time. Can you
[HOWTO] Technician can't reply unassigned request
Hi All, Is there any way to implement this feature in ServiceDesk Plus? One technician can't reply to an unassigned request without taking ownership of the request. And if possible then, only certain technicians can't reply to an unassigned request without taking ownership. Waiting for your kind reply.
Notification rule group
Hello everyone, I have a problem when a technician opens a calling everyone in the group receive a notification that this call was open, is this normal?
Account and Site SQL Report
Do you have a query to list list all Sites grouped by Account? I am trying to do some quality checks before going live and want to check the quality of my imports and data entry.
OpManager 10 Hardware Monitoring - How Does It Work?
Hello, I'm hoping to get some more information on how the "out-of-the-box" hardware monitoring works for OpManager v10. After upgrading, it wasn't until some of my servers were reboot for Windows updates that I was suddenly able to see hardware information being gathered - so it works and is nice to have, thank you for adding it. But it only seems like a few of my physical servers actually reported hardware information, as there are still several without the Hardware Health and Hardware Report tab.
Update to 8213 Release failed
The installation of the update failed and I was required to roll back to get things working again. I'd like to try the update again, but now I get a message that the selected servicepack is already installed. The Help About menu shows 8212 is what is installed and 8213 is available, but I can't run it. Is there any way to "trick" the software into thinking the update was never applied?
ManageEngine ADAudit Plus 4.6.0 Build Number: 4621 Released
Dear All, Greetings from ADAudit Plus! ADAudit Plus latest build 4621 with the addition of Removable Storage Auditing now also for Workstations. Next addition is the page navigation below the reports, alerts and configuration and a few other fixes to enhance your Windows network environment auditing - 'Active Directory, File Servers, Servers, Workstations & NetApp Filers'. With 150+ pre-configured audit & Compliance reports meet the most-needed security, audit and compliance demands. New features,
Alert Profile Query
Hi Community, I currently use an application that alerts me when the utilization on a link reaches 70% for over an hour in the following format: Interface GigabitEthernet3/12 average outbound load exceeded 70 percent over 60 minutes. I'm sure that NFA Alert Profiles can also provide the above information from the "Thresholds and Action" Section. However, I don't know how to configure it. Can someone please show me. Cheers Carlton
ManageEngine ServiceDesk Plus Alert - Inventory Audit Changes.
Hi there, We have set our schedule scan to run Monday to Friday at 2.45pm however we are no longer receiving the emails about the system changes. Does the schedule scan use the "Network scan details" in the admin section? Please see attached image of our notification rules. The last email we have got was on the 18.10.2013 and I know we have made software changes on the system to peoples computers since then. We are on Manage Engine Service Desk Plus 8.2.0 Build 8212 Please help
flow-sampler-map ONLY OPTION
Hello Community, When trying to configure IP FLOW EXPORTER, I'm only given the option flow-sampler-map. Are there any other configurations that will allow me to export Netflow? The device is as follows: Stockton_Corporate_DMVPN#show ver Cisco IOS Software, C181X Software (C181X-ADVIPSERVICESK9-M), Version 12.4(6)T8, RELEASE SOFTWARE (fc3) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2007 by Cisco Systems, Inc. Compiled Wed 25-Jul-07 14:51 by khuie ROM: System Bootstrap,
Edit/Change Requester in a Ticket
We need to ability to change who requested service (change requester). This happens when an email is forwarded to servicedesk, and a ticket is automatically generated. We have many situations where someones computer has an issue so another co-worker many start a ticket (through email). We can not keep them as the requester because the work is being done on another assest for a different user. This affects tracking of who we performed service for, is there a way we can change this? Thanks Larry ServiceDesk
Service desk plus service not starting
I am trying to install Service desk plus on my windows 7 PC and have pointed it to use mysql database. It gets to to Application Layer Started and it just hangs. The service does not start. Please could you advise why the service is not starting. Thanks Stan
Previous version of ManageEngine
Howdy Folks Can someone tell me if (and where) I can get a copy of the previous version of ServiceDesk? Our installation has died and I downloaded 8.2 and installed it on a new machine but when I try to restore the backup into it I see the process running but at the end I still seem to have a blank (new) copy of ServiceDesk, Looking back through the DOS box that runs for the restore I see a message saying "Backup build number not compatible with existing build" From that I assume I need to install
Configuring SNMPv3 for Cisco 3560X
Hi, I am using OpManager ver 9101. Recently installed a Cisco 3560X switch and wanted to test using SNMPv3 to manage the switch. The following are the commands used on Cisco 3560X:- snmp-server group OpMgrGrp v3 priv snmp-server user OpMgrUser OpMgrGrp v3 auth sha ABC priv aes 128 DEF snmp-server context opmanager I created the credentials using OpMgrUser with SHA ABC and AES DEF, and context opmanager in OpManager. Then try to add device, but it is trying until timeout and failed to add
Force ssl
Hello I have the SSL working no issues. The problem is when people go to http:// all they get is the II7 logo. How do I force it to go from port 80 to 443 no matter what the user types in. Thanks
Change to the new Notification alert ion in the ribbon
Would it be possible to have the new Notification icon enhanced, so that if the assigned technician updates the ticket, they do not get an alert? John Doe logs call and I get the ticket. I add a note to the ticket and it alerts me that a note has been added. It’s good that an alert is there if someone else makes an update, but unnecessary for the assigned technician. That and a few of my users have complained about it. I assume adding some kind of “if assigned technician equals” flag might
Probe incorrectly identifying printers
Hi, We have a Probe which scans our network and it is incorrectly identifying the following models of printers. All of our Ricoh's are being set as Product type "NRG DSm622-Printer". Ricoh Aficio MPC3501 Ricoh Aficio MPC3502 Ricoh Aficio SPC232SF Ricoh Aficio SPC242SF Ricoh Aficio SP5200DN One of our Brother printers are being set as Product type "HP-Printer" Brother HL5270b In all of these cases we have then gone into each asset and manually set the Product to the correct Make and Model (e.g. Ricoh
Can't fetch logs from Server 2008.
Hi, I am using the free edition to test things out. I have installed Event Log Analyzer onto a Windows 7 Enterprise workstation. And I have a Windows Server 2008 which I want to retrieve logs from. When I go to add the server, Verify Login says successful. And the server is added to the list of machines with a Status of green checkmark. However, after a little while it changes to Access Denied. On the server, I have Network Discovery and File and Printer Sharing turned on. The server's Firewall's
Asset Printer
Hi everybody I'm looking at the Assets part of ManageEngine ServiceDesk Plus. I have a question : I have created a network scan with a IP Range to import all our printers in the Asset view. Everything is OK about this import, except two points : - The "Name" is the IP adress of the printer ( in place of the internal name ) - The "Product" is always the same (RICOH Aficio MP C6000 - in place of the real product) Basically, it's not a problem. I have changed, for every printer, the name (with the
Can't find asset description field in asset schema
Hi, I'm trying to add the description field from the asset module to my report. I tried to find this field in the different shema without any success. Can you please help me Thanks !
Notification Profile 'template'
We are using OpManager 9101. I am new to using OpManager, so I may have missed this in the documentation. Is there a way to make some sort of notification profile 'template' that automatically gets assigned to items? For example, we would like all of our Windows Server 2003 entries to have the exact same notification profile. Can OpManager be told/trained to always add the same 5 notification profiles with the exact same settings to all Windows Server 2003 entries? We are using the Vendor, Category,
Customize the Prohibited Software Template
Is there a way to do modify the Prohibited Software Notification Template yet because I cannot find it and my users are getting an email that is requesting to contact administrator at xyz.com?
Limit number of users
Hey, We are currently in the process of limiting our users. Is it possible to: 1. not create an login/contact for users from a certain doman (perhaps filtering on emailadres)? I found how to do this for every user but then I could find how to send an automatic mail. Also, we would like to execute this bit by bit. So it would be perfect if we could say "users with an mailadres from this account do not get an automatic contact made". 2. send the persons an automatic mail with a reason to why the request
Security Warning in IE after upgrading to 6.1 (6121)
We are using a wildcard cert for our doman, we didnt get this message until after build 6110
Username/Password is wrong-error code:8007052e
Hi, we haven't got around to changing the default username and password from the system default. We can get into the application but can't run reports. This is the built-in admin account and preset password. We can still see the text on the logon page stating 'Note:This box will disappear once you change the admin password.Default password is "admin". So we are certain that we are still using the system username and password to log in. I have tried resetting the password, using 'admin' as the
SW HTTP Repository Error
I tried changing my http software repository to a network share and after restarting desktop central server I got the following error. Desktop Central is unable to reach the Patch Store / Software Repository I tried looking for some config file where I could change it back but so far no luck. And since Desktop Central won't start I can't just change it back in there. Any help would be appreciated.
Corporate iOS Devices disappeared from the list
Corporate iOS Devices disappeared from the list (see the attachment) I did some test and after a service restart I noticed on self enrollment that the possibility to choose the default group of Corporate iOS Devices disappeared. Is there a guide to re-add it? Thank you Stefano
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