Hello,

 

When a request or incident is resolved, can you have it set to automatically email an external email address e.g. a vendor?

 

Reason being, a vendor would like to be notified everytime a certain type of software request is resolved.

 

I've looked under Business Rules, and in the Resolution Tempates - but the only way I can see how to achive this is to manually populate the Email ID: field in the case before it's resolved .. which is not ideal, and can easily be missed.

 

Is there another obvious and automatic way to achieve this?

 

Thank you

Nicola