Netflow Requirement Question
Hello Community, I'm still evaluating NFA9, and I was wondering if there was any point in applying netflow to 10Gb interfaces? The reason I ask is because we have a mixture of 1Gb and 10Gb interfaces. The 10Gb interfaces are used as uplinks to our distribution switches. The utilization on the 10Gb will never reach peak utilization and therefore will not need NFA. Would that be correct? Regards Carlton
Start a chat session directly from a remote control window
Would it be possible to add the ability to start a chat session with the machine you are remote controlling directly from the remote control window? Right now, I have to start a remote session and then go back to the chat feature to start a chat session with the user so I can communicate with them.
LDAP connection to FirstClass mail server?
Has anyone used LDAP connection to a FirstClass mail server? Having issues with establishing a connection. Thanks
How to send request to the general manager?
I've got a problem. Some time I need to send the request that can't be solved to the general manager for review. How can I do that? I don't need to approve, I just want reviewing by general manager.
Notification Rules > Reply Template > E-mail signature and cursor appearing before content
Hi, We are having a problem that the e-mail signature and cursor always appearing before content. As personal signature is always appearing before the email content, I am now using the $Technician at the bottom of the email. However, the cursor is showing before "Hello $Requester Name" and we need to manually move it to start typing anything. And also, there are blank spaces before "Hello $Requester Name" which makes the format uncomfortable to read, and we need to manually delete them either...
When trying to reply to a ticket it says "Sending notification failed"
Is there a problem on the system today?
MSP versions more modular i,e, Project Management
In Service Desk Plus you can get Professioal version and add modules Project Management, CMDB, Service Catalog, Problem Management if needed but Billing is only in MSP. . Are you going to offer MSP as modular version is similar way instead of forcing users to buy Enterprise version just to be able to use Project Management and Billing
Unable to login opmanager console
Dear Support, Last night Opamanger server were rebooted due to Server hanged and when trying to open web console opmanager it showing initializing modules and the showing logging screen and user and password assigned then no action(I mean no opening web opmanager console) after few's minutes again initializing modules. Kindly help me Asap.. Its really urgent...
problems with SNMP MIB Browser
Hi, I am facing two problems while using Manage Engine MIB Browser Free tool. A help on this would be appreciated. Back Ground: -------------------- Trying to connect to a DMS device and doing a SNMP walk on the variables. DMS Device is enabled on "Central" mode which enables SNMP Agent to connect.These walks are done with version setting to v1 Problems. -------------- 1. dmsMessageTable information incomplete: -> The device has been set with 5 different message but when I do a walk on the
business rules dosen't work with mail replies
i tried business rules when a new request issued by email, it work great but it doesn't work with the appended replied which is get merged with original request i do it with subject fields and description, but nothing recognized and no actions taken with new mail - work great with email replies - don't work any solutions ???
Start ServiceDesk Plus Error - centOS
Dear I need your help, when I want to start ServiceDesk Plus 64bit on 64bit Centos Installation Folder / opt / ManageEngine / ServiceDesk Error message: (Oct 29, 2013 7:45:18 PM), Install, com.installshield.wizardx.actions.LaunchBrowserAction, err, java.io.IOException: java.io.IOException: konqueror: not found STACK_TRACE: 10 java.io.IOException: java.io.IOException: konqueror: not found at java.lang.UNIXProcess.<init>(Unknown Source) at java.lang.ProcessImpl.start(Unknown Source) at
Notification Icon stays even when in the ticket
Hi, the little notification icon (bell) could be improved. The exclamation mark does not disappear when I go the manual path into the ticket which the notification will try to get me notify for. Please see attached three screenshots where I go in the request manually. To get the reminder removed I still have to click on the icon. Kind Regards, Per
Software Licencing problems/enhancement suggestions
Hi, I would desperately love to see the following enhancements/fixes to the software licensing features of On Demand SDP! Allow a software license to be allocated to an asset from the Software->Software Licenses-><<license>> page. i.e. Select a License. Then maybe in the actions menu add "Assign to asset" or something. When in the Software->Scanned Software-><<software>> screen, when clicking the associate asset button (the paper clip on the yellow document icon) next to an asset, the list of software
Exchange 2010
We are looking to migrate the account we fetch mail from over to Exchange 2010 from Exchange 2007. Are they any pitfalls I need to be aware of, or services that need to be restarted after the migration? Thanks...
Editing the backend
I recently joined this organization, and we use ServiceDesk. The guy I replaced was the guy who set it up. I would like to know how to edit the mysql database that ServiceDesk uses. I am able to access the server that it resides on, but I don't know what program to use to make changes. In the past, I used PHPmyAdmin to make changes to my databases, but I don't think that is installed on this server. So what can I do to make changes?
Custom Script with Powershell Error - Create a "username" directory
Hello: I have looked on this forum for tips to use a custom script in the user creation template using powershell passing the %username% argument. I have attempted this with a script to create a folder using the new username as the name of the folder without success. I hope someone can tell me what I'm doing wrong. Syntax in the "Script Command" field is: powershell .\CreateFolder.ps1 -Arg1 %username% Code of the ps1 file is: new-item -itemtype directory -path "\\servername\share\$Arg1" I am getting
Users - Additional fields from Active Directory
Our company is really a group of seperate companies that is served by single IT-department. We need to identify the companies requesters belong to in ServiceDesk Plus. For this, there is a standard attribute in Active Directory. SDP already imports some (Phone, Department, Job title, Mobile, Site Name, E-mail) but we also need additionla ones. E.g. Company and Manager -fields. It would also be good to have field that we could name freely. Is this possible? It would be really usefull for us. Regards
ServiceDesk Plus MSP 8.2 Released
Dear Users It is with a great honour that we are announcing the release of our newer version ServiceDesk Plus MSP version 8.2 (Build 8200). We would like you to check the new features and send us your feedback. We hope our project management and CMDB features will be really helpful for you. Features List as follows : Project Management Configuration Management Database (CMDB) Account based themes Service Catalog Enhancements REST API Enhancements Requests Enhancements Assets Enhancement DC Integration
SNMP PROBLEMS
Hi, I am facing two problems while using Manage Engine MIB Browser Free tool. A help on this would be appreciated. Back Ground: -------------------- Trying to connect to a DMS device and doing a SNMP walk on the variables. DMS Device is enabled on "Central" mode which enables SNMP Agent to connect.These walks are done with version setting to v1 Problems. -------------- 1. dmsMessageTable information incomplete: -> The device has been set with 5 different message but when I do a walk on the
Problem with adding monitor
Hello. I'm trying to add ms sql monitor but no result. How to resolve the problem? I'm a server administrator but my wmi credentials still not working fine, and opmanager recived error "Failed. am.mssql.databaseserver.config"
Moving OpManager Databases to a New Disk
My OpManager DB has grown too large for my C: Drive and I'd like to move it to my second disk. I've looked for instructions on how to do this but so far have come up blank. Is this possible and if so how would I go about it?
Windows 8.1 Support in Desktop Central
Does the current version of Desktop Central 8 support Windows 8.1 endpoints ? Windows 8.0 machines are now nagging to upgrade to Windows 8.1. If Windows 8.1 is not yet supported when will this be rolled into Desktop Central ?
Business Rule - place in group not working
I have a rule. If Department is "Department Name" assign to Technician "Tech name" and place in group "Group Name" The Assign to Technician is working fine but Request isn't getting placed in the group. I Have one site with 120+ Departments. Thanks for any help
Group field in MSP
Hi, I am wanting urgently to get the 'Group' field you would normally find in the All Requests report module to be available in a Change report i am generating but i am having issues when trying to get the right query. Any ideas?
Monitor VPN access through windows 2008
Hi, Is EventLog Analyzer the right product for this? (or even capable of this?) We would like to monitor events from access through VPN to the Domain. Right now a Windows 2008 STD acts as a RAS (Remote Access Server) and we would like to monitor all the events related to VPN access. If this could be possible, could you help us with some steps or guide? Thank you
ELA 32bit to 64bit
Hi, I have found a few posts about moving from 32 bit to 64 bit versions of ELA, but none about doing it on a server with MSSQL as the back-end sql server, is there an upgrade path for that scenario? Any help would be much appreciated. Regards Henry
Database Question
Does anyone know if things like the status of the Mail Fetching service is stored in the default MySQL database? My goal is to get the status of this via a script but the API doesn't expose the Admin module. Any info is appreciated!
How can i automatically associate incoming incidents to an open problem
Hi guys When we create a problem this Problem ID is sent out to relevant business affected users. If the have the problem they included the Problem ID in the incident request subject they send in (via email) Is there a way i can have SD automatically associate this incident to the problem and set the request status etc. I am aware i can use business rules for the latter but have yet found a way to do the former. Any suggestions would be great Thanks
SDP - No method for cleaning up archived work orders?
I have a running installation of SDP (8.2.12, Windows server 2003, MS SQL server 2008) where we have been archiving work orders. My installation has become unwieldy due to the number of archived work orders, inline images, and attachments. Enraged by having to wait through a 30-hour FORCED internal backup to get from 8.1.21 to 8.2.12 due to the large size of my installation, which I DO NOT NEED (app directory is backed up, so is my SQL server database), I reached out to support to improve this
ADManager Plus announces iPhone App for Active Directory Management
The wait is finally over! We are glad to let you that the ADManager Plus iPhone App for Active Directory Management is now available. You can download the App using this link: https://itunes.apple.com/in/app/manageengine-admanager-plus/id717152869?mt=8 . The Android version of the app is also available for download at http://bit.ly/1bEdeuP We will be thrilled to find out what you think, so do try the app and drop in a reply. For more information on the mobile apps visit : http://www.manageengine.com/mobile-apps/admanager-plus-mobile-app.html
Exclude OU and OS for automatic agent installation
Hi I activated the "detect and add computers" and "delete incative computers" to automatic install the agent and add the computer on desktopcentral. Is there the possibility to have the "Exclude target" sheet like Configuration and Patch Mgmt in this page? I would like to exclude my server from agent installation Thanks Stefano
Fetch Patch reports as you like..
Desktop Central has enhanced its patch management reports capabilities by a powerful filter component that lets you to customize and fetch information as per your needs: Following list of scenarios help you to fetch reports based on the categorizations: Fetching missed patch details with respect to Computers: Under this you will get information such as missing patches with an in-depth information on patch view, computer view and detailed view Similarly, you can arrive at the reports with
Vendor List
I have been tasked to update our ServiceDesk Plus, and maintain it with all of our information. I spent hours updating our Vender List only to find out, that none of my technicians can browse this list. It would be nice to have a tab across the top with a link to a list of vendors that I entered on the Admin tab > Vendors. Or maybe a link to it under the Contracts tab. Just anywhere that one of my techs can look up to find the full contact info for a vender. Even on the Contracts tab, for a contract,
Export information of clients
as can be exported to an excel clients and their respective information in the Service Desk?
Replying to a Request will not allow image insert
Using SD Plus ver 8.1 build 8106 under Notification Rules > Replying to a Request > Customize template we are trying to create a signature with a Company logo at the bottom of a standard reply (global use). Text, hyperlinks, values all work, but we cannot add a small JPG or GIF in Rich Text HTML format. Signature images work fine for individual users in the personlize section signature setup but the goal here is a common gloabl reply with signature which includes company logo. Anybody else had
How to disable the popup notifications
Is there a way to disable the popup notifications (See image)? Best regards, Allistair
Adding department automatically
Hello! As far as I know, Service Desk API can't add departments. Can I add departments directly throught DB? I use queries: SELECT MAX(CIID) + 1 FROM CI; INSERT INTO CI (CIID, CITYPEID) VALUES (...); INSERT INTO BaseElement (CIID) VALUES (...); INSERT INTO DepartmentCI (CIID) VALUES (...); INSERT INTO DepartmentDefinition (DEPTID, DEPTNAME, CIID) VALUES (...); This creates the department. But when I try to open a department error occurs (HTTP Status 500). After editing of any department the error
Custom script removed from deployment list - still being run by clients
I downloaded the Disable Flash Autoupdate script from the forum. The first version caused an error in 32 bit machines, and an error message popped up at login since I set the script to run at each login. The revised script works fine, but although I have deleted the original script from the custom script deployment task list, the clients still run it. Shouldn't the agent be updating with the current list of scripts to be run or no longer run?
Major bug report with Import XLS (data destructive!!!)
Hey guys - I found a pretty major bug with importing XLS requests. If I download the sampleXLS.xls, and attempt to import sheet 1 (Sample List), the import routine shows there is one record to create. If I open sampleXLS.xls in Excel 2013, and duplicate the Sample List tab (by right clicking the sheet name and selecting "move or copy" then selecting create a copy - which creates "Sample List (2)"), make no additional changes, save the file and attempt to import Sample List, it still shows a single
OpManager - Server list View
Hello, on OpManager ,[ Servers - Servers - List View ] I can see all my servers exept the Virtual Servers, and the Domain Controller Servers. I would like have a List view for all my servers (including Virtual / Phisical / DC / Exchange / Etc) How can I do that? Thanks a lot
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