IIS Logs
Can IIS logs be analyzed with this or the firewall analyzer? Do you have any products for that? Thanks, Brad
Dashboard days are off by one starting just this week
I've attached an image to show what has happened this week. Our ticket system has been running fine for the entire year and we didn't change anything before this Sunday either. Yesterday's tickets (Monday) are showing up as Sunday on the Dashboard report now. The tickets themselves all showed November 4th and when you click Edit they all show that the 4th is a Monday on the 2013 calendar. The server has the correct time and also did adjust for Daylight Savings ending. We were on 8123 and last
Assets: Scan Summary Session
Is there a document that fully explains how to interpret the results displayed on the Assets tab. The Workstation/Server Inventoried and the Workstation/Server failed during the last scan is very confusing. In addition, the Workstation/Server not scanned in the last 7 days isn't clear. A document or video that explains how to interpret the Assets tab would be very beneficial to SDP Administrators/Technicians. Does any one understand this page and can share some light? Thanks,
Can't start after database clean
Hi We have version 9.6 running over Linux. After several problems with full disk, etc. we decided to make a full cleanup of data, backing up our configuration before. After doing that, service starts and then stops. Log files shown an error creating netflow database because it already exists. Then we drop database. Not works, now log files shown a license issue. Maybe our license information is lost at drop database netflow? How can we restore the service (we have the license xml file)? Is
Smarter task templates
Hi Team, I was wondering if there's a way to replicate information of a Service Request on a task that is created within that ServiceRequest using variables or a similar method. A customer is asking if the only way to get some of the information of the service request to a related task that may be on the template, is to copy and paste, or if ther's a better way to make this automatic. This should be a very useful feature. Thanks in advance. Regards,
IPv6 support in DeviceExpert
Does Device Expert support IPv6 for accessing Devices (via SNMP and SSH) as well as Devices with (extensive) IPv6 configuration? If not, when is it planned?
How to delete Assets
I imported some Assets this morning from a .CSV file. The assets did not add to the group I wanted them to; instead they were added as separate assets under the 'IT Assets' section. I want to remove these manually, but each time I try to delete one from the Admin>Product Type menu, I receive the following error: FAILURE :ProductType is being used by a module. Hence cannot delete it. How can I remove these? Thanks, jhowe
Version 8.2 Change management
What happened to the change management enhancements promised for this version?
Missing Variables for notifications.
Hi. It seems that I am missing some variables for notifications. Please help me find Variable for : Completed date Time elapsed Thanks SD Version: 8.2.0 Build 8212 Regards René Iversen
roles
hello i created a role for a technician to see all his requests in his group only, and i added a role for the same technician to see all assets, but when he logs in he only sees assets associated to his site only
Service Category icons
Just a quick question. Is there a way to customize the icons for user created Service Categories? All of the premade ones like Network, Internet and Hardware have meaningful icons, and any categories that we make just have the generic "no icon" icon. Thanks
Can someone help me with building a report?
Hello, I have got to run a report on the asset module for the following items: Computer Name Computer Manufacturer Operating System Operating System Version Computer Model Serial Number BIOS date Device Type (Desktop/Laptop/Server) Physical/Virtual Most Frequent User/Last Logged on User distinguishedName operatingSystem pwdLastSet lastlogonTimestamp cn givenName sn CN userPrincipalName samAccountName DN distinguishedName whenCreated whenChanged userAccountControl lockoutTime pwdLastSet lastLogon
Report based on postgresssql on asset list *URGENT*
Hello, I have the following report doien for me: SELECT workstation.WORKSTATIONNAME "Workstation", workstation.MANUFACTURER "Manufacturer", osInfo.OSNAME "OS", osInfo.VERSION "Version", workstation.MODEL "Model", workstation.SERVICETAG "Service Tag", resource.SERIALNO "Serial Number", osInfo.SYSTEMTYPE "System Type", product.COMPONENTNAME "Product", CASE WHEN CAST(compDefLaptop.ISLAPTOP AS CHAR(5)) IS NULL THEN 0 WHEN CAST(compDefLaptop.ISLAPTOP AS CHAR(5)) = '0' THEN 0 ELSE 1 END "Is Laptop",
Change List of Products' Product Type
I have a list of products that I want to change the ProductType. Is there a command that I can run to change these products' ProductType all at once instead of selecting individually under Admin/Products?
Create a separate mail account and alias it to this mail id
Dear All, Greetings! Please find me a solution. Whenever the User send the email to itsupport@dot.com once the ticket created, after few minutes the email is getting automatically deleted from the mail box. The Service Desk Team has mention the following term on the mail configuration page. “Create a separate mail account and alias it to this mail id” How to make an alias email to the existing account thru the separate account?
Duplicate requestors
At our location, we are having a problem with Service Desk Plus creating entirely new requestors even though the requestor already exists. Unfortunately, we have a number of different systems that the user can have a ticket submitted through and there is nothing we can do about that. The problem is that sometimes the user's name will be slightly different from one system to the other. For example, a requestor would be listed as "Joe" in one system and "Joseph" in another. Both are correct, but
Cannot Select a Technician
Have a weird issue where I created a new incident and when I get to the technician field the dropdown does not work. Has anyone else seen this behavior?
Report Filtering Based on Service Catalog Custom Fields
Good day, I'm trying to build a report that filters Service Catalog requests based on some custom fields, however the fields do not show up in my column filter list. Is there some other place they show up, or do I need to build a custom SQL query for my report? Thank you, Mike Taylor
how to sort report by name etc?
Hi there, Stupid question: is there a way to sort a report by name? we put our custom report on a custom folder, but it doesn't sort it by name - see image Thanks in advance!
Ctrl-V causes IE DEP to close ServiceDesk
Since we patched to 8126, the following occurs for many technicians in Internet Explorer only: When adding or editing a resolution, if the technician does a ctrl-v to paste info, the attached screenshot occurs. If the technician uses a right-click and paste, it works fine. Only ctrl-v causes the error. I cannot duplicate this issue in Chrome or Firefox. Only Internet Explorer. If i run IE without addons, this issue does not occur. Also, running IE in normal operation, going to internet options
Many requests
One question, can't understand how to make it work. If we have an incident, ex. Server is down, users's write email to support (service desk) - 10-15 requests generated. But we know, that the main reason why they can't work - server is down. So the question is: How can I combine all the requests in one BIG request with HIGH priority? I don't need to resolve 15 small requests, because it disorts all statistics.
software license that covers both 64-bit and 32-bit version
Hi there, Just wondering, how to treat the same software that runs both 32-bit and 64-bit with the same software license? Here's what happened: we've added a software license for MATLAB, this software has a separate 32-bit and 64-bit installation. and we've installed both version (32/64 bit) on a client's computer. after doing the scans, I've set the MATLAB and MATLAB (32-bit) as managed - also set the MATLAB as major version so we see only one entry. after creating an individual license for MATLAB,
monitor linux-server with net-snmp na lm_sensors
Hi @all, I'm running a Linux-Server here and want to monitor this machine with OpManager using the SNMP-Agent provided by the Net-SNMP-Package. All basic Informations such as CPU-, Memory- and Disk-Usage are displayed properly. The only problem I have is I want to monitor M/B- and CPU-Temperature. So I uploaded the lm-sensors MIB I've found and tried to create a custom monitor. I can monitor all temperature-sensors together with one monitor but I'm unable to create a monitor for each sensor, because
8.2 and Signatures
I have version 8.2 running in production. None of the personilized signatures are showing up on outbound emails. I think everything is configured correctly. Has anyone else seen this behavour? Thanks in advance
performance metrics of ADMgr reports
It is incresingly important to have general performance monitoring metrics of AD Manager (i.e. report generation time, other activities, network traffice.) How can this be accomplished (specifically, report generation time)? I am about to add a very large domain to ADMgr (v612) and need to have a baseline.
AD Search
Hi, We are trying out the system but not getting the desired result and it is possible that problem is with me :) All our AD users have a value in description and office but we cannot find user in AD Manager when we search When i go to "AD MGMT" and "Enable/Disable Users" and input a search criteria nothing is found. We store the name of the company in description so we have a user John Doe with description InDesign and another user Jane Doe with the description InDesign What i want from the
Scheduler History
Is it possible to see previous scheduler history? I ask because in the ADMangerPlus interface under the scheduler history I only show the past 5 days. I actually need to show that a report ran and was sent last month. Does the schedular right off to a log file somewhere that shows past succesful or failed runs of the reports?
How to prevent a specific symbols of generate password in ADMP
Dear Sir, How to prevent or define a specific symbols for generate password ? Such as O,0 , I,1 , q9 , its easily make people confuse what is password is . Thank You.
Excessive Postgres.exe processes running
Hi there We have AD Manager and AD Self Service installed on the same Win 2008 server. This server is our web application server and hosts other web apps as well. Since we have installed these products we have noticed that the overall performance of the server is degraded and on occasion we receive out of memory errors. Upon investigating this we have noted that at times there are up to 30 postgres.exe processes executing at the same time and this is consuming the memory and CPU. Any idea why this
Flexible Netflow Configuration Increases CPU on Cisco 1812
Hello Community I have configured our router with the following Flexible Netflow configuraton. Upon configuring the device the CPU on the router has gone through roof. Can someone please take a look at the configs and let me know what I can do to reduce the CPU (apart from getting rid of Netflow completely?) Cheers Carlton
Setting default retention policy on new exchange mailbox creation
How can we apply our default retention policy in exchange on all new mailboxes that are created through ADManager? I have our template all setup and it works great other than I cannot set the default retention policy on all new mailboxes without manually doing it. this kind of defeats our purpose. Can someone give me some help advice. Thanks.
Remote desktop with TeamViewer
Hi. I can read its possible to remote control computers via ServiceDeskPlus 8.1. So it say here: http://www.manageengine.com/products/service-desk/remote-control.html It also state under admin, that you can put in your own remote desktop software. I fail to see how I cen remote control, by default. Ive choosen an asset, but I can see no "remote desktop" option. Can you help me point out how I configure this? I would also like to use TeamViewer, since all our clients already have that software
Own role - full control for requests
It seems that providing full control for requests for an own defined role is not possible. The tick in the full control is reversed and can't be saved. As far as I understand showing the "Helpdesk dashboard" is therefore not possible for this role.
Can the Agent create new asset?
I'm moving towards using ServiceDesk Plus for my asset management, and trying to figure out how it will fit into our workflow. Right now we have the 1.0.15 agent deploying through GPO. I have Scan at Boot enabled, and can see from the registry entry that the lastscantime is recent. However, I do not see this asset within the inventory. Is it possible for the agent alone to create a new item within the inventory, or is some other action (manual "new", scheduled scan) required first? If the latter,
Modifying the label from New Incident to New Request in SDP - On Demand version
Hi, Is there a way to modify the label 'New Incident' to 'New Request' in SDP- Standard edition On Demand version? This change must be made everywhere where 'New Incident' is. Please advise.
alert when a new computer(asset) is added automatically
it is possible to add an alert by email when a new computer is added automatically on the schedule scan ???
IPSLA Configuration & CPU Load
Hello Community, Can someone please explain how much load is placed on the router CPU for each IPSLA? For example, I created 30 connectivity ICMP-ECHO IPSLA's on one of our routers to further evaluate NFA9. However, shortly after configuring the IPSLA's it killed our router - the cpu load went through the roof. Can someone please advise? Cheers Carlton
Automatic Actions.
I have a doubt. I need that a Amazon instance is turned off everyday at 17:00 and is turned on at 08:00. How I can to set this configuration? I have configured my monitors and I can take actions manually through Applications Manager, but it's necessary that such actions be automatics. Regards.
Outline query for Audit Hist - computers that changed name in last 3 weeks
Can anyone advise the tables I need to use to produce a query that shows the Workstations that have been picked up during a scan that have changed thier name in the last 3 weeks . Time line isn't that important, just want to be able to constrain the query to a timeframe. Can't work out if/which of the audit tables hold the info If anyone wants to produce the report that's even better :-) Thanks, Andy
icon request creator
hello there's a small icon next to the request creator after opening the request, what is it for?
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