I'm slightly confused by how the Change approval process works in ServiceDesk. Example, I add a CAB member and 'send for recommendation'. At which point this technician approves the change and I get an email saying 'Approved by .....' 

Then when I look at the change it shows the CAB member recommended the change but it hasn't been officially 'approved'. Instead it would appear this CAB member has to log into ServiceDesk and manually approve the change twice. 

Can anyone clarify how the Change procedure should work? 

Thanks,

Mike