[16:20:20:410]|[01-22-2013]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[SEVERE]|[21]|: Exception while trying to send notification for the request.|com.adventnet.servicedesk.ServiceDeskException:
Mail sending failed.
at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:1405)
at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:897)
at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotificationAsHtml(NotificationFactory.java:874)
at com.adventnet.servicedesk.utils.WorkOrderUtil.notifyOnRequestSynchronous(WorkOrderUtil.java:2356)
at com.adventnet.servicedesk.task.RequestNotificationTask.executeTask(RequestNotificationTask.java:61)
at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105)
at com.adventnet.workengine.internal.WorkEngineImpl.executeWorkFlowWithoutTransaction(WorkEngineImpl.java:422)
at com.adventnet.servicedesk.utils.WorkOrderUtil.notifyOnRequest(WorkOrderUtil.java:2191)
at com.adventnet.servicedesk.utils.WorkOrderUtil.notifyOnRequest(WorkOrderUtil.java:2157)
at com.adventnet.servicedesk.utils.WorkOrderUtil.notifyOnRequest(WorkOrderUtil.java:2144)
at com.adventnet.servicedesk.utils.WorkOrderUtil.notifyOnRequest(WorkOrderUtil.java:2137)
at com.adventnet.servicedesk.mailutils.MailProcessor.addWorkOrderAndHistory(MailProcessor.java:2625)
at com.adventnet.servicedesk.mailutils.MailProcessor.processEMail(MailProcessor.java:1525)
at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.emailThread(MailFetchingTask.java:366)
at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.<init>(MailFetchingTask.java:99)
at sun.reflect.GeneratedConstructorAccessor57.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at java.lang.Class.newInstance0(Unknown Source)
at java.lang.Class.newInstance(Unknown Source)
at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:705)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105)
at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67)
at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931)
at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256)
at java.lang.Thread.run(Unknown Source)
Caused by: javax.mail.MessagingException: IOException while sending message;
nested exception is:
java.io.FileNotFoundException: ..\inlineimages\WorkOrder\662\0" (La sintassi del nome del file, della directory o del volume è incorretta)
Is possibile to solve? It's very strange. At 01-22-2013 we received about 4-5 Technician Notifications Email but not this one.
Thank you in advance.