Failure : Problem while fetching network list from system
Hi everybody We have just upgrade our ManageEngine ServiceDesk from 8211 to 8213 ( in two steps, first in 8212 and then in 8213 ). Now that the upgrade is done, I have an error message when I go to Admin\Discovery\Network Scan : I have the same message when I go to the CMDB, choose a printer, and try to use the button "scan now" (same problem when I try to scan a single computer). I never had this problem before ( we have some audits 3 times per week before, and never have any error
Purchase Approvals Problem
Hi! On Home tab are presented Purchase approvals to take action, but I already approved all these purchase orders, I see that these orders were altered for another person, after my authorization. If I try again approve these orders, I can`t do that and its showed the following message: "Purchase Order is already approved by you on 25.04.2013 with the below comments" What I do to solve this problem? Thanks Miguel Alessandro
iPhone App
Hi I've followed the instructions for setting the API key etc but when I try and log onto the app on my iPhone I get 'Error' with no other information. How can I troubleshoot this? Thanks
Does the strictest SLA apply?
Hi there, Let’s assume we have Category = X, Subcategory = Y and Item = Z and we have configured 2 SLA’s: SLA 1: Item is Z => response = 1 hour and resolution = 1 hour SLA 2: Subcategory is Y => response = 1 day and resolution = 5 days Whenever a request is created with Category = X, Subcategory = Y and Item = Z which SLA will be applied? Since there is no execution order for SLA I wonder if the system will apply the strictest SLA. The issue is that I am not able to define SLA 2 as Subcategory
Hyper-V Widgets
Anyone seeing anything like this? The problem is that the Hyper-V hosts do not show up in the widgets at all. I created a new business view, added 4 physical SQL servers, and 4 Hyper-V Host machines. Then I created a new dashboard, and added two widgets, the Top N Min/Max/Average CPU and Memory widgets. I then filtered the widgets by All Categories, but only for this business view with 8 devices. I created this thread as a problem, and it was marked as spam for some reason... I don't get it... The
Tasks from Work Orders in a controlled Group
I have segregated work queues in my SDP 8.2.12 installation, meaning that Techniciand cannot see work order in Groups where they do not have rights. My problem occurs when a Technician needs to assign a Task to another Group. Work order is in Group A The Task is assigned to a technician in Group B, with no rights to Group A, field "Group" on the Task is set to one where the tasked technician has rights. Technician received notification Technician cannot resolve the task until the parent work
I can´t enable the Quick Actions drop-down menu and the reminders under Self Service Portal Settings
I don´t find where I can enable the Quick Actions drop-down menu and the reminders under Self Service Portal Settings. In the administrator guide says that there is an option to enable the reminders. The guide says "If you wish to show all your tasks as reminders to the requesters then select 'Yes' radio button else select 'No' option. The reminders will be shown in the home page." but I do not saw this option in the page. Someone help me telling me how I can enable the Quick Actions drop-down
Access to technician to change profile
Hello, We are using servicedesk plus 8.2 version. In admin user view Under General there is a self-service portal settings and the administrator can set the requesters to edit their profile and view their profile in requester details option. Likewise where this option is available for the technician to edit his profile.So if there is any change in technician contact details he has to notify the administrator to change his profile everytime ? Regards, Rajeshkumar Srinivasan.
Time Zone
Hi, how can i change the time zone in my server ? I Have America/Rio_Branco when the right zone must be America/Buenos Aires. Thanxs and sorry for my english.
Error migrating index after update (postgres could not start)
Hello. I have recently updated my EvenlogAnalyzer from build 8051 to 8062. The upgrade went well, no issues. Once i logged in i received a message stating (Original date was from 2013-08-02 to 2013-10-18) Run migrateIndex.bat at ELA_HOME/troubleshooting You have indexes pertaining to the older version which affects search/reporting performance for the time range from 2013-08-02 to 2013-09-30 75/135 days indexes have been migrated. migrateIndex.bat is currently not running. Consider running the script
"Volumes with least/most disk usage" widgets not show any data in OpManager
Hi, "Volumes with least/most disk usage" widgets not show any data in OpManager Build 10200. Can you help me on this Regards, Vinay
Checklist form incident ticket
Hey forum, I want to be able to have a checkboxes in the description area of ticket, so i can check off option. Is this possible in service desk plus. Thank in advance.
Search and Report results disappear after completed
We are using ADManager Plus build number 6000. Whenever any user runs a report or performs a search, including the built-in admin, the results populate for a split second and then disappear from the screen. When running a report, you can watch it run, see the data populating on the screen and then when it finishes you see no data, but it will say something like "Show Rows: 25 1-25 of 1000" in the display. So you know it ran. I tried searching the forums and knowledge base, but couldn't find
api scheduler
hello can api mark a leave for a technician hence assigning a backup technician
remote contol from mac to windows
is there in the near future plan to add support to do remote control feature compatible to do remote control from mac to windows because i am mac user with firefox and the option is not avialable
Date range for reports
We have a custom report that is running to look at tasks and the technician scheduled to the task. Is there any way to have it allow for a date range selection prior to running the report? Looking for a way to show only what is assigned for tomorrow, or 5 days out, etc...
username details for reports with Watchgurd firewall
Hi I am unable to show usernames in my reports. I am aware that Firewall Analyzer searches for the "user" tag to parse, but in the Watchguard logs, it uses "src_user" instead. Can I configure FA to detect "src_user" as the user tag instead?
Firewall flagging Linux 32 bit version as having polycrypt virus
When attempting to download bin file I get message on my firewall that it contains the polycrypt virus. Suggestions?
FWSM Prompt Value
Dear all we have problem with Credentials Primary Info in Fetch Rules with FWSM Because my prompt in Primary Info is not (> ) , my prompt in Primary Info is ( login) How can I change prompt value default from enable to Login ? please help me ////
Configuring Nprobe to export IPv6 flows to netflow analyser 9.8
Hi, we were able to successfully export IPv6 traffic flow using Netflow version 9 with templates and flow exporter to netflow analyser 9.8. But IPv6 traffic flows exported from N-probe are not showing up in Netflow analasyer 9.8 .we can see IPv4 flows just fine. Kindly provide configuration required on N-probe to make it work.
Set static users for devices?
I have my firewalls configured so that users must authenticate before using the network, however there are devices that we would not want or have a way to authenticate. The FWA is showing users for the traffic and protocols where I have users that have authenticated, but there is still unknown users which I understand is from the servers, firewalls, Ethernet switches and other devices that do not authenticate. Is there a way for me to set a users to a known device? Example: if I know all traffic
Top 10 Departments Report
Is there a way to create a MSSQL report that shows the top 10 departments that created tickets in the previous month? We would want to show the number of tickets as well. This would be a very valuable monthly status report to determine where the problem areas are. Thanks, David
how i can send sms notifcation
hello i want to know company buy sms work with servise desk plus and where i can put configuration in my server bulk sms give to me iam in ksa just example for company need and example to put information for servise provider
Send SMS through a GSM Modem
Hi all! I'd like to know if in SDP is possible to send notifications through a GSM Modem connected to the serial port of the server. We have SDP and OPManager, is there a way to send SMS from SDP through OPManager (and his GSM modem)? Thanks a lot for your very precious help. Marco Di Silvestre Telecom Italia Media S.p.A.
Widget - Business View Summary
Hi, I'm evaluating the migration from 10000 to 10200. I have noticed that the Business View Summary widget is shown as a simple list while before was a table. I have over 40 BV, so it was better before woith the table. Is this something I can revert back in a way? Thanks and Regards, Razvan Despa
Build 4622 and IE9
I was testing out ADAudit Plus with the eval, and it was Build 4601. We just purchased the software and I went to do a full install with the latest version of 4622. Got it running fine, but when I try and view the 'Reports' tab, a lot of the options aren't showing up on the left anymore (the root options show up, but when I expand them the menu is blank or only partially filled). When I went back to my 4601 test, still fine. I updated the test to 4622, it started doing it, so it's an issue with
Which AD field using LDAP import matches up with SITES?
When doing an LDAP import which AD field on a users account will import to populate the Site field in Servicedesk Plus. Thanks so much for your help in advance
Configuring "Availabiliy status" of a Webservice monitor
I've added a Webservice monitor in AppManager11. Then I've defined a Threshold for Webservice Response time. when this threshold is met, AppManager shows an "Health Alarm" .. which is ok. For some reason, when this threshold alarm occurs i need the Webservice's availability also get affected. how can i do that ? Regards,
java.lang.NullPointerException servlet api
Hello, We have a problem with the servlet api since the upgrade from 8106 to 8200 today. We receive an error on all actions: <operation> <operationstatus>Failure</operationstatus> <message> Exception during account updation : java.lang.NullPointerException </message> </operation> What could be the problem? I have restarted the server several times. We use the api for customer sync with our CRM, so it is important for us to work. Regards, Bastiaan Topper
Response time of logs uncorrect
i'm currently evaluating. I installded 5 days ago on a windows 2008r2 eventLog Analyzer Build Version8.5 build number 8051 on db POSTGRES. NTP time on server is correct. When I get report of the Last Hour it seems that events are older than 5 hours. It could be a timezone problem? or what? hoping in a response thanks and regards Ezio
Logs of Yotube an google videos
Hi Sorry for my english, i had a microtik webproxy analize. For safety reasons, we must analyze the content seen even in videos. Google videos and yuotube generated a log in the following format: http://r3---sn-uxaxjvh5gbxoupo5-x1xe.googlevideo.com/ and - r6---sn-xhcg5uxa-bg0e.c.youtube.com How I can translate this into valid url? Ej - http://www.youtube.com/watch?v=OAX7af8CZwQ
Alert Email format
How do I change the format of the 'Message' section of the Alert Email? At the moment the message is put into the HTML table in the Email with '<pre></pre>' which removes any formatting. I need to have the message split over several lines to make it more readable. As it is it is very hard to read.
EventLogAnalyzer_print server
Dear Sir/Madam, I added a PRINT SERVER in the Manage Engine Event Log Analyzer via the following procedure: Home -> Applications -> Actions -> + Print Server -> type the server name and save. but whenever i want to view the logs in Home -> Applications, by clicking on the server name, it does not show anything to me !!! would you please tell me why it does not show me anything ? Best Regards,
Custom Variables to push to multiple devices
Hey Gang, Say I have 7000+ switches that I want to add a new SVI to: int vlan 222 ip address 10.xxx.yyy.254 And I want xxx.yyy to be unique to each switch. Is there a way to: a) specifiy what xxx.yyy should be for each device? b) query that information from the device first, and then use that information in the variable? Using automated scripts or any other way to do this automagically? Thanks
File Monitor - use wildcard characters
Hello, Running Opmgr 8723. I am trying to monitor for the existence of a file which does not have a consistent name. E.g., filename1.txt, filename284.txt If I set the monitor to c:\dir\*.txt it says file does not exist. I have to give the full file name. Thanks.
Moving to Windows Server 2012 R2
I follow the documentation to move my installation to a new server. The server is running Windows Server 2012 R2. When I start the service, mysql initializes, then shutsdown. I get this error: The Password Manager Pro service terminated with the following service-specific error: %%4294967295 Any ideas?
Installing PasswordManagerPro (pmp) on Debian Wheezy 7 64bit
I wanted to install pmp on a 64bit Debian linux system and ran into the problem, that the installer would start but end without a error message. InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ................................... ................................... ...................................
PMP Support
Has anyone figured out how to get support for PMP? I am running the latest version of PMP and Bulk Password Reset in Windows works on a seemingly random basis. The official "support" process is to wait a week after a complaint and then, when you ask why you have not heard anything, they suggest you "run it again" It is becoming pretty obvious that they are just stalling and have no idea and no willingness to solve the problem. When I tell them what I am seeing and what I have done, it is either
Change IP and keep the same log files on ELA.
Hi, We changed the IP address on a server who is sending syslog events to ELA server. Question: How can I update the new IP on ELA side and keep all old logs info for the same IP? Tha fact is we're migrating all servers to another hardware and new IP address, but we want to keep all logs before the change for every server.Is it possible? Thanks.
Complex passwords
Can we increase the password requirements for login to Event Analyzer? We need stronger passwords than the minimum 5 characters. Also, is it possible to have passwords longer than 20 characters? And are spaces allowed in passwords?
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